Despite the service status dashboard indicating that there are currently no faults, when i call up regarding my braodband i am greeted with a message informing that you are aware of an issue that will make my broadband "not very good" and I will be informed via text once its resolved.
Well, my connecting is not just "not very good" its non existant. I have a gree flashing light on the router and no connection at all, cannot navigate to any site on any device.
I can accept the fact that there is an issue, but id like to know what the issue is and what the expected time of resolution is? And what the actual issue is?
I work from home so rely on my internet to be able to perform my job and i am currently having to use my mobile phone as a hotspot to work, which only has a limited amount of data on the plan.