Been a customer for many years and my current contract was due to expire on November 2016. (Simply Broadband and line rental @ £17.70 per month). On the 23rd September I upgraded to Fibre and agreed £22.70 a month for 18 months, I was told I had a 20 day cooling off period. Today, Day 19 I received an email advising me of a forthcoming price increase. I called customer service and asked to remove my Fibre broadband order and revert back to my old plan, this is where the problems begin.... They have said I cannot remove Fibre and even if I did I'm now in an 18 month contract. I called back 4 times and finally after 50 minutes I was told I could remove fibre from my account but my simply broadband package was no longer available and I could get the faster broadband package at £18.75 per month (more than I was paying before). I said it was agreed when I chose the upgrade that I was told I could change my mind within 20 days, this is not the case. I've also been forced onto a new 18 month contract with/without Fibre because I started an order on 23rd September, and because I've changed my mind about Fibre I have an 18 month contract. What are my options apart from leaving with no penalty because of the price increase?, which I guess they'll say I've accepted because I asked to remove Fibre.
↧