Hi,
I have been with TT, and Tiscali before that, for almost 15years and apart from one idiot operator closing my account when there was a database error 9 years ago things have always been good. So when I saw that fibre was available in my area I signed up to upgrade my existing broadband to fibrelarge which I did on September 9th. Soon a new router arrived and a go-live date of 19th September, happy days all looked good. Then the 19th comes and goes without an upgrade, hmmmm. Contacted TT, got the BT Openreach spiel, and got a new date of October 10th. 31days from sign up to go-live was not totally unreasonable so I waited.
In the mean time I realised that I didn't have the phone boost active and my phone calls mounting up. So I tried to add the phone boost and discovered that the system will not let me add the boost because of the pending order. So I wait until 10th October, avoiding using the phone as much as I can, and still no go-live..... I try to add the boost again and still can't due to the pending order. I contacted TT again and no one can add the boost for me but a new date of 19th October has been mentioned for go-live and the team will contact me on that day, why I don't know. So my phone bill is rising and the system won't let me do a thing about it until the fibre actually goes live, really?
The only way I can see this playing out is that I cancel my fibre upgrade, add the boost and then sign up again which will push me to the back of the queue.
It's not as if I want to add something to the pending fibre package I want to add it to my phone. If the go live gets pushed out again then I will be even more out of pocket due to the lack of flexability programmed in when the system was designed which I don't think I should be penalised for do you?
