I'm no too sure if this is the right forum to put this,
my briadband and phone line stopped working at times extremely intermittent for nearly a week, prior to this all was fine!!
i live on a Narrowboat on a residential mooring, and the problem seems to have started in the bad rain. An engineer came out today but just prior say last night it all started working again!!
he came and tested the line but there as know fault, I tried to explain that it had started working since the rain had stopped!!
but he said he was sure the rain wouldn't stop t working.
i explained that it only happened when it was raining bad, I also told him there was an underground junction and there was a old bullet connector with gel in that contains all the connections to the moorings, he said he wasn't allowed to go in there as he wasn't an underground engineer!!!!
but he said it all should be fine down there, I did say I was there when open reach first connected me and the guy who did it said it was a mess, broken wires the bullet connector had damp in etc and it did flood in there,
so now here is my problem
all is working fine for now Until it rains bad again!!
i think I'm gonna get charged £65 for the engineer to come out even tho it wasn't my fault!!!
i have been paying for fibre, phone, tv, now TV etc and not been able to use it all in nearly a week.
im not sure but can i claim any compensation for this and get the engineer call out fee reversed!!