Hi,
i got got an email fromTT asking if I wanted to upgrade to a faster FTTC service. I said yes. I have had FTTC for a while now at 35 but thought removing the cap to go faster would be good.
Ever since i said said yes to the upgrade I have not had an internet connection.
i use an AVM Fritz box and have done so for many years, I have run the router diagnostics and rebooted many times. My router can see the exchange and get DSL sync no problem - just no IP service.
The router log tells me that there is a DHCP timeout issue. It looks like a problem at the TT end but I cannot get phone support to talk to me properly as I do not have a TT router.
Please can someone look at the service I have and do the correct fiddle to get it working again as the problem is not at my end.
Thanks,
James