Hi
I'm on the old Fibre Medium product. In the last few weeks my maximum sync has been stuck at 17997 Kbps. I've tried restarting the router, turning it off overnight etc. but the sync is always 17997 Kbps exactly - so it feels like it has started to be capped at that rate. I'm a long way from the exchange but the SNR ratio margin suggests I should be getting more (it's over 7 decibels) and indeed I've experienced faster speeds before.
Any suggestions as to what's up?