Fibre download speed dropping
I am concerned that my fibre download speed is dropping.Last May the speed was a consistant 37Mbps, in Oct it was 32Mbps and just now it is 28Mbps. Can this be looked into please and a reason be...
View ArticlePrice Up broadband speed down
Hello TT community, We are out of contract and received an email if I will not renew a contract than price will rise.The price has gone up as promised. Yes TT keeps its promise time to time... Now very...
View ArticleSync stuck at 17997 Kbps exactly
Hi I'm on the old Fibre Medium product. In the last few weeks my maximum sync has been stuck at 17997 Kbps. I've tried restarting the router, turning it off overnight etc. but the sync is always 17997...
View ArticleSky Go on PS4 crashes my router
Hello, I've been with TalkTalk for nearly a year and had very good Fibre broadband. I purchased a PS4 in the Black Friday sales and installed the Sky Go app on it. Unforunately I cannot watch it...
View ArticleFibre large boost - time to activate
Hi - how long does it take to active the fibre large boost? I recently purchased online storage / backup service end fibre medium is taking forever (so far 3 days) to upload. Want to increase upload...
View ArticleNew service for 78 MB and only getting 33Mb
Just moved into a new property and ordered Faster Fibre. Very disappointed that I am only getting around 32Mb. My neighbour is getting 76Mb from another service. I used to live 50 meters away and...
View ArticleHG633 safety
HiMany of us will have heard about the recent hack, which Talk Talk say is only affecting DSL3780 routers. I have an HG633 router.At the weekend, I configured a new iPhone, setting up all its various...
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Unstable Fibre Connection
Hi, We moved to TalkTalk fibre a few weeks ago, from Sky fibre. On Sky, we were synced at 13mb and had been for months. (We are quite a distance from our local cabinet hence the low speed). When...
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HG633 Security Warning Help
13:41:59 08/12/2016 User Level Notice User admin login from 192.168... successfully.13:41:20 08/12/2016 User Level Notice User admin login from 192.168... failed. Password error.12:40:32 08/12/2016...
View ArticleFibre Boost
Faster Fibre with Fibre boost was activated on December 5th, replacing my existing ADSL service. My line stats look excellent and show a maximum downstream rate of 60924 kbps, but the current sync rate...
View ArticleDue to go live on 13th, router has not been despatched
HelloWe are due to go live with TT Fibre on the 13th of this month. According to our order page the router has not been despatched yet. I am concerned that, because we recently had a router sent out...
View ArticleFast Fibre speed below minimum
HiCould one of the talktalk team please investigate my problem? My fast fibre went live today this morning, my minimum speed was a guarenteed minimum was 49mbps and after many hours of testing the...
View ArticleVery Slow FIbre - Router Unstable
Hi,I am getting very slow speeds for 3 weeks now only 1.5-2.0Mb, even though I have fibre medium, only 20m to my cabinet and a brand new cable from the pole installed 3 months ago by OpenReach.My 633...
View Articlesuperpowered fibre speed going down as ping and latency increases
Took out superpowered fibre around 3 and a half months ago.To start with i got 75Mbps downstream and 19 Mbps upstream with a ping of between 19-25 ms.This was stable for a month when it dropped to 64...
View ArticleFibre enabled at cabinet but still cant order
Hi just checked the openreach to see when my area would be able to get fibre. It says your area is enabled for superfast fibre but demand is high on your cabinet this means you may nto be able to order...
View ArticleRediculous service
For the last couple of weeks as soon as we out any decent amount of traffic through our router it drops completely and broadband, Internet, Ethernet wifi the lot is lost. This will repeat anywhere...
View ArticleSuspect device trying to connect to my router
Has anyone got any thoughts on this. While taking part in the trial for f/w for the HG635 I was taking more than usual interest in the router's log file and noticed a device that was consistently...
View ArticleInternet speed fine. Sometimes drops lower than advertised. High ping on...
Since a few days ago, my internet has been having issues. When the malware was found to be pushed to some routers, my internet completely dropped and my router stopped working. I reset it using the...
View ArticleUpgrade Go Live Day, New Router, No Connection
Hello, Today was my go live day for faster broadband. I've installed the new router (G633) as per the instructions, I've now had no internet connection since 10:00hrs. Please can a member of the...
View Articleprofile change please
Hi is it possible to have a profile change as i have been have problems with power supply so router as been powered off a few times and i noticed a slight change on my router stats in was on fastpath...
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