Hi, I just switched from ADSL2+ to faster fibre, but the connection speed is less than before I switched (8th Dec).
My TT faster fibre order confirmation letter states that I will get a speed of between 39 to 40Mbps with a minimum guaranteed speed of 39.8Mbps.
My current downstream line rate is 7.5Mbps according to my new HG633 router and has been as low as 5.5Mbps.
Needles to say I am very dissappointed!
Can someone from TT please investigate whether my previous 9db profile is throttling my new fibre?
thanks
Bernard