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Slow speeds Large Fibre package

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Dear Talk Talk 

 

I have recently upgraded to the Large Fibre package, but I have so far seen very slow speed that what your line checker shows for estimated speeds shown form my line.

 

Your website check estimates

Download 74mb - 80mb

Uploaded 19mb - 20mb

 

I have performed a modem reset waited 1 hour, computer is connected directly via Ethernet cable, I have new run a speed test on http://www.supportal-test.co.uk/ time 19:44 so I understand this is a peek time but I do not expect such slow download speeds

 

Speed test results

Download 27.54mb

Upload 16.79mb

 

The speed I am receiving is what I should be getting on your medium package, please can some one look in to my line.


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