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No connection at all. Red internet light.

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Over the past week I have had numerous occasions where the connection has stopped and been off for a couple of hours. It has happened again today but it has been off nearly all day.

There is a phone line (with lots of noise) and I tried ringing up but I was eventually told there was nothing wrong?

Can anything be done through here instead? I had real difficulty trying to get the person to understand anything I said.

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