Hi after many months of issues I'm still having problems with the fibre cutting out around the same time every day it's between 8 and 12 midnight normally we get a red Internet light and then it is off for anything between 10 minutes to hours on some occasions, we've had 2 engineers visiting the property who's both said no issues found yet still it happens, we've been in contact over and over with your customer service and you guys yet this never stops happening and it's very very frustrating, none of our neighbours seem to get this problem so why are we, we're on new property with new lines all the way to the exchange , could this just be a super router issue as that's the only difference between the companies so you've told me, I'm just at the end of my tether it's every day red light comes on tonight at 10 night before 12am and that was off for over a hour , when you pay for a service you don't expect to be cut off this has happened few times in one night admitted not for couple of weeks yet even once a day is enough as upto few hours can be very frustrating for a disabled person who's very reliant on this fibre service to work, its controlling my safety alarm(lifeline to emergency services) , my heating,TV and alot more, my family are heavy users of this as they stream and play online, and of course when my wife is at work with no mobile signal uses online to make sure I am safe but when it's off I'm left in a very vulnerable position, I'm not going into to much detail on here but it can be life threatening if I can't get help when I need to, so please can you help us get this sorted out ASAP and once and for all its over half my 12 month contract that I've had nothing but problems, surely this is enough to be considered a major issue.
Many thanks