I recently upgraded from medium fibre to fast fibre and immediately suffered loss of service with what looked like an authentication issue. This took several calls to talktalk and an openreach engineer to resolve. The problem was on the openreach side and was fixed by the engineer calling his 2nd line support. It eventually took a 2 minute call to fix.
I am now faced with the same problem again and my frustration levels high. I explained to TT that they just need to call openreach and it will get sorted in a couple of minutes. Oh no. It has to sit in their queue for 3 days first. Finally an engineer has been booked to come but that is another 4 days of waiting and he won't be able to fix it as it is a server side issue. I cannot believe that I have to go through such a long winded process to get my service back. I even tried to cancel my upgrade and was told that I can't and a paragraph from the TT terms and conditions was quoted to me. Apparently the 14 day cooling off period does not apply. I thought this was law?
If anyone at TT can stray from the script and make a quick call to BTW and ask them to clear the session I would be grateful.
I have a new router and I have been through the process of disconnecting for 30 minutes but to no avail