Hi,
My internet connection has been offline since 6am yesterday morning. I have just spent 30 minutes on the phone to an Indian call centre worker who wasted my time, was as useless as a chocolate teapot and I could barely understand a word he said.
After spending 5 minutes giving him my post code and then being told the system shows I have a connection (despite my router saying otherwise), I hung up.
Please could you send an engineer to come and resolve the problem as soon as possible, as I work from home and this is costing me money.
The router also periodically connects for a minute or two then drops the connection again.
Kind regards.