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Speed not as expected

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hi

 

i upgraded to medium fibre a while ago from "normal" broadband following upgrade work at our exchange. I was to expect 5-15Mbps but have never had anything above 3Mbps wired or wireless.  Exactly the same as before. I have waited for it to settle, swapped routers/ filters, tried different times and other stuff recommended by troubleshooting pages but with no improvement. Also the connection comes and goes. 

 

I rather rashly added the sky channels to talktalktv but can't watch them as the speed is too slow. 

 

Anyone hot got any suggestions

 

Many thanks in advance. 


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