Placed an order for fibre broadband on 2nd December. Went live on the 16th. No internet called on the 19th and asked to let them carry out further tests. Called again on 19th as still no internet and was asked to follow tests and a fault was opened with open reach.
Opened chat online in 22nd as still hasn't heard from anyone totally pointless as just told to carry out the same checks.
No internet all Christmas.
Called 28th told fault closed with open reach. 3 line tests, said ok but then says he can't check if not a certain box. Opened another fault with open reach.
Opened chat on 28th and asked to cancel contract as hasn't worked since 16th December first calling to report on 19th and was told we had to pay £390.
30th. Open reach engineer arrives, replaces box and wiring said it was running perfectly and the issue is broadband. Call the call centre and spend hours on the phone. Eventually we are told that we are being allowed to cancel with no charge and to hold for a manager to send us an email confirming the cancelation. 45 mins later we are told by said manager that they are not cancelling the contract and they will send a engineer to us for a "free upgrade" at the end of January. Will be calling ombudsmen in the am. There is no other option.
Opened chat online in 22nd as still hasn't heard from anyone totally pointless as just told to carry out the same checks.
No internet all Christmas.
Called 28th told fault closed with open reach. 3 line tests, said ok but then says he can't check if not a certain box. Opened another fault with open reach.
Opened chat on 28th and asked to cancel contract as hasn't worked since 16th December first calling to report on 19th and was told we had to pay £390.
30th. Open reach engineer arrives, replaces box and wiring said it was running perfectly and the issue is broadband. Call the call centre and spend hours on the phone. Eventually we are told that we are being allowed to cancel with no charge and to hold for a manager to send us an email confirming the cancelation. 45 mins later we are told by said manager that they are not cancelling the contract and they will send a engineer to us for a "free upgrade" at the end of January. Will be calling ombudsmen in the am. There is no other option.