I was upgraded to Fibre (38Mbps) on the 16 Dec and expected at least 30Mbps since my line is supposed to be able to support 50Mbps but I'm only getting 18Mbps to 20Mbps.
I know there's a 10 day settling period hence I've left it hoping it would improve but unfortunately from day 1 the line has been rock solid but only at 18Mbps.
How do I get the line checked? I think there is a fault on the BT side between the house and exchange / street box because if I plug a known working telephone in to the master test socket I have no dial tone.
Tests completed:
1. MODEM and / or phone plugged into master socket using filter (faceplate on). Phone works and DSL / Internet connects but only at <20Mb
2. Phone connected to test socket - no dial tone
3. MODEM connected to test socket via filter - no DSL connection
Before the upgrade I was getting 13Mbps on ADSL 2+ so the speed upgrade expected when upgrading to fibre has been very poor.
Today's connect statistics are up slightly but still on the low side:
DSL Driver Version FwVer:5.4.11.32_A_TC3095 HwVer:T14.F7_0.0
DSL Link Status up
DSL Uptime 0 days 0 hours 51 minutes 29 seconds
DSL Modulation ITU G.993.2(VDSL2)
ANNEX Mode ANNEX A
SNR Down 6.0 dB
SNR Up 18.7 dB
Line Attenuation Down 13.7 dB
Line Attenuation Up 6.9 dB
Path Mode FastPath
Data Rate Down 27881 kbps
Data Rate Up 1998 kbps
MAX Rate Down 30644 kbps
MAX Rate Up 9566 kbps
POWER Down 1.5 dbm
POWER Up 1.5 dbm
CRC Down 45
CRC Up 1
When I do a speed test I still only get ~20Mbps. The router is directly connected into the master socket and the computer is connected to the router via 1Gbps network.
I have 1 extension, wired off the back of the NTE5 faceplate. If I plug the MODEM / phone into the extension socket then I get exactly the same connection speed / phone works as expected (and yes I have a filter on the extension when something is plugged in).
The issue that baffles me is that I have phone / Internet via the NTE5 faceplate (master socket) but not in the test socket?
Can someone either explain this or test the line / look into this for me?
Regards,
JW