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Issue with moving home - phone number INFLIGHT status

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Hi everyone

I recently moved to new address and arranged move of my Faster Fibre service there. Go live date was 29th of January but today is 5th of February and I still don't have internet connection. In my TalkTalk account I can see that phone number has been disconnected on 28th of January but for a new address a status is "INFLIGHT". What that mean? Does whole procedure stuck? Whats the reason? I really need a proper connection, at present moment I have to use expensive 4G service on my mobile.

Thank you for your help


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