29 December - go live expecting the guaranteed min 35 MB out of potential 40, Ooh excited.
Get 15, Oh disappointed.
Few calls, chat try some fixes etc, Ooh hopeful.
Get 16, Oh disappointed
Another chat, some other fixes, get a screwdriver access the master box, test at LAN not on Wifi etc, Umm sceptical.
Get 15, Hmph annoyed.
We'll send an engineer, engineer comes two weeks later (thanks BT), Ooh Hopeful
Get 18, Argh exasperated
Have an idea.
Another chat seeking refund and bill reduction ongoing, I'm ok with 18 but I don't want to pay for 35. Technical pass me to billing. Hmm maybe...
Billing, we can't adjust your payments until the issue is resolved, Arrrrrrgggghhhhhh
Billing pass me to technical, we need to run some tests, Arrrrrrrgggghhhhhhhh
I've repeated my issue three times in 30 minutes, Arrrrrrrgggghhhhhhhhhh
Feedback questionnaire, unflattering to TT. Grrr incensed.
Me now on the blog hoping for answers and shopping around for a different provider. Angry Typing.
First world problem I know but I like to get what I pay for, not 51% of what I pay for. Righteous.