I upgraded my package from 'simply broadband' to Fibre broadband medium 38Mb package earlier today, around 5 hours ago now. Purely because the simply broadband was almost unusable because of the slow speeds!
First of all, the advisor told me that the old router I have is fine for the Fibre package (huawei hg633) and I wouldn't need to be sent a new one. Is this correct?
The second problem is, since upgrading earlier, I turned my router off for around an hour but after turning it back on I am still receiving the same speeds. Between 0.70mbps and 2.10 mbps download speed.
How long will this take to improve or is there a way to speed things up?
Thanks