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No Internet .

Hello. I go live on 13th October. I have Internet in the morning. But afternoon its disappeared. Last Thursday I chat with support they say something wrong with configuration. So they will pass it to SMC service management centre and it give my reply in 72hours. I still did not get reply and have no Internet. Everything connected how it should be because I have Internet for couple hours just then it gone. Now its amber/white flashing light on my broadband.

Thank you in advance if someone could advice me. 


Faster 300 Availability

Faster 150 is available in my area but there is no mention of the boost to 300 so I presume that is unavailable. Could anyone check my details and let me know if the 300 boost will be coming to my area any time soon?

 

Upload speeds are important to me and the Faster 150 is actually worse than my current Faster Fibre + Speed boost so would only be interested in upgrading to the 300.

 

Cheers

Sagemcom FAST5364 Wifi network keeps disappearing - Defective router or interference??

Yesterday, my local network turned undiscoverable. It worked fine in the morning but in th evening, I was mostly unable to use the internet. Devices like my phone would search for networks, the local one would appear, it might connect for a few minutes, and then it'd disconnect. Or, the network would keep reappearing and disappearing.

 

I tried a factory reset and used the default network name and password no avail. Then in the evening, using the defaults, it seemed to work okay.

 

However, this morning the network wasn't visible. I checked the router which showed a flashing orange light, but then it turned white, so I tired and here I am. I've had maybe 10 minutes of connectivity where I came online to enquire this, but the network has just disppeared again. And it's back and I can post until it next goes down.

 

I have the old router which I'll try next. I was suspicious last night maybe it was someone in the street trying to set up a router that was interfering? But I'm more inclined to think it's  a defective router now.

Poor wifi connection

My WiFi has been really bad for few weeks, no improvement whatsoever. I’ve been managing the situation for a while but it’s getting worse. Can’t load google home page, no successful internet calls and continuous disconnection. Really bad😡

WiFi Hub

As a matter of interest do you supply any other router than the WiFi Hub?

I was supplied originally with a Sagecom model which was completely useless as it dropped connection randomly, this you replaced with another Sagecom which was the same and you finally changed this for a Huawei model which was much better but I still find that I can't watch Skysports as it stutters and pixelates and I have to reboot it so I have gone back to using the old DLink DSL-3782 which at least seems to have a good connection.

WiFi sets all devices to Brazilian time zone (we are in the UK)

Hi - for the last 10 days our default time zone for devices connected to our TalkTalk wifi automatically set to Brazil time. We live in the UK. It affects Windows, Android and iOS client devices. I've checked the router and there is no way to change the local time zone there so I'm guessing that the router proxies to a downstream server to get the time zone. We can manually set the time zone but would prefer not to have to. Any ideas gratefully received. Thanks.

GeForce NOW traffic is being capped/throttled by TalkTalk. Please fix it

Geforce Now in-app network tests shows perfect latency but it has high packet loss and the bandwidth is capped to 20Mbps. I tried different devices, WiFi 5Ghz, ethernet, different OS and even different routers. 
I have been having this issue since March 2020. It happened all of the sudden from one day to another, but I didn't bother to post before as I was in a different home till now... To my surprise the issue persists.


I'm posting here my tracert results to GFN hosts. Llike other customers I'm also timeout in the 5th hop


Tracing route to np-par-03.cloudmatchbeta.nvidiagrid.net [80.84.165.231] over a maximum of 30 hops:

.

1 1 ms 1 ms 1 ms 192.168.0.1
2 11 ms 11 ms 11 ms ae53-ner002.bre.as13285.net [78.144.1.15]
3 11 ms 13 ms 11 ms ae53-scr101.loh.as13285.net [78.144.1.14]
4 11 ms 11 ms 11 ms et-0-1-1.mcs1.lhr11.uk.zip.zayo.com [94.31.30.189]
5 * * * Request timed out.
6 17 ms 22 ms 18 ms ae2.cs1.cdg12.fr.eth.zayo.com [64.125.29.24]
7 17 ms 17 ms 17 ms ae1.mcs1.cdg12.fr.eth.zayo.com [64.125.29.87]
8 18 ms 17 ms 17 ms 82.98.193.185.IPYX-168301-018-ZYO.zip.zayo.com [82.98.193.185]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Hoping to one day be with Fibre, but not being allowed to switch

Greetings.
One day i hope to have Talktalk Fibre. 
doesnt sound too much to ask. Currently on Sky. was on BT. 
thing is we put in for a transfer to Talktalk. everything was going fine. got the letter from Sky saying a transfer was in place. letter stated it was really easy and the new provider will do everything. 
7 days before switchover we get a letter from TalkTalk saying "We are sorry but the line you are currently using can not be switched over and will need a new line and new phone number."
Ok so no.. im not loosing the number we have had since the mid 90s over a broadband connection.  BT Openreach recently upgraded the overhead copper lines. there has been no problem with the line or an other provider using the number/line before. 
Why is it TalkTalk need to suddenly throw the spanner in the works and tell us we need a new number?  its not like we moved house, or moved to a different exchange area.. 
even Ofcom states unless you move house, you should be able to keep your number. 
anyone had this issue with changing to TalkTalk Fibre before? 
cause right now were in limbo.. cancelled the talktalk upgrade. Sky want too much each month and the threat of loosing a perfectly good landline number is really annoying. 


Reduced Fibre line speed

About three weeks ago we had a problem with our fibre broadband, it wasn't connecting to the internet. After contacting TalkTalk this was fixed and within a day the internet was up and running again.

 

However, since then the connection speed has reduced. The sync speed has been about 34 to 36 Mbps all year; now the sync speed is 29 Mbps and doesn't seem to be increasing again. Also the latency is much slower - ping is 30ms compared with the 7 or 8 ms we were getting.

 

During the internet problem I mentioned above, the router had to be switched off and restarted a number of times. Is it possible that the DLM has recognised this as a problem on the line and reduced the sync speed - in which case does the DLM need to be reset? Or is there some other problem on the line?

 

My router:  HG633

Hardware:  H.1.01

Software:  v2.00t

Poor wifi speeds

I have the TalkTalk Wi-Fi Hub router and Faster Fibre.

I live in a two bedroom flat, the router is in my lounge. 

Download speed in the lounge on my PC hardwired to the router is 59 Mbps.

Also in the lounge with an android tablet speed is 36 Mbps

Bedroom 1 varies between 28 Mbps and 6 Mbps

Bedroom 2 varies between 23 Mbps and 5 Mbps

(There are no other devices active when measuring these speeds.)

 

I'm not happy with these figures.
I do not think this is "A seriously strong Wi-Fi connection, punching signal into more corners of your home".
Have I got a faulty router?

Router drops wi fi connection

Hello,

A health check indicates my router needs upgrading.

Can you help, please?

 

DHCP failure on router

Hi,

I have a problem with my network setup and hopefully I can get some help here. I've already discussed with support team and their current solution is to have an engineer visit in 2 weeks. I still think the issue can be solved remotely and sooner, I just can't pinpoint the problem.

I had a stable setup for a couple of years with own modem + router. Suddenly Saturday everything stopped and my router cannot get an IP, being stuck in a lease renew loop.

I replaced the modem with the TalkTalk provided one (DG8041W), just set the IP address (192.168.1.1) and subnet mask, disabled DHCP (as that is active on my router) and problem remains the same. Router Asus RT-AC68U has the same message: "Your ISP's DHCP does not function properly". I have the latest firmware version on the router, tried factory reset and nothing. WAN connection type is set to "Automatic IP". I replaced even the router with another model, set it up with LAN IP (192.168.1.100) and automatic WAN IP and I get the same error, I cannot get a WAN IP on the router.
Everything seems to work if I use the TalkTalk as router also (DHCP server+WiFi). In this case of course, my own router remains out of the loop.
I have seen other users on the forum with similar problems. Some were solved with firmware update for router some with magic intervention from TalkTalk support. Unfortunately, after hours spent on chat and phone calls I haven't manage to get past the basic questions like "is the cable connected" and "everything is fine on our side" or "you are not using the TalkTalk router" answers.
Can someone help me with some guidance towards a solution?

 

Thank you!

Talk talk gift voucher not recieved

Hi

i joined talk talk with the uswitch offer of receiving £75 Amazon voucher after 90days of activation. However, I have not yet revised this even though it’s been more than 90 days of activating my broad band. Please advise me on this ASAP

wifi connection keeps dropping

my talktalk wifi hub the past month has constantly dropped internet connections to devices in the home. tried to change channels and moved to 5ghz channel still no go. i think there is a issue with the tt hub. can a OCE please help. driving me nuts having to keep reconnecting.

 

StormChaser

Switching to Faster Fibre

I am switching to Faster Fibre and was told my current router will work.

Do I need to do anything to set up the faster fibre?

For example install, set up or turn the current router on and off to accept the new Faster Fibre?

You can tell I am not tech savy.

Any help would be greatful.


No Internet Connection, after resetting router its disappeared on all devices

Have had issues with Broadband ever since launch day; random disconnects, no service, slow speeds

Today I get home from work and my Girlfriend has said she was unable to do most of her work as once again, the internet just wasnt working. She's spent a fortune on Mobile Data and shouldn't have to spend more.

 

I did some troubleshooting, reset the router. Now not a single device in the property can find it in Wifi settings. Cant get ahold of ANYONE (unless through Twitter, oddly) and I am getting increasingly frustrated. I am on the verge of launching the router out the window and switching to BT. At this point I dont know why I havent already. I conveyed my deep concern for the future of my contract pretty much straight away.

 

I dont even know what anyone can do at this point.

2.4GHz channel keeps dropping out but 5GHz is OK

For the past 24hrs our 2.4GHz channel has been dropping out but the 5GHz channel is OK.  We have a TalkTalk modem/router and I understand that it is likely to be a firmware update that has caused this.  Anyone else having this issue?  What can be done?

Help needed regarding FasterFibre installation

Hi - I am hoping someone can help me... I am an existing TalkTalk broadband customer. I am thinking about upgrading to FasterFibre because my current connection is very very slow. I have a couple of questions regarding installation which I am hoping someone can help me with...

 

1) Will my current TalkTalk landline be replaced as part of the fibre installation? And if so, does the phone connection have to be installed in the same place as the fibre connection (eg. Could the fibre come in upstairs, and the phone line go in downstairs?) 

 

2) Is it possible to have 2 fibre connections to my property (one upstairs and one downstairs)? My PC is currently located upstairs and I am not sure if wi-fi will reach from a downstairs connection.

 

3) If I decide to sign up to FasterFibre, do TalkTalk send someone around to discuss the installation to the property before the actual installation?

 

Many thanks for your help in advance

 

John

 

Broadband speed

Once again I have to contact you regarding my download speed (see attachments). This is now the third occasion this has happened, approximately six weeks ago I had the same problem. I duly posted in this forum and over a period of a couple of weeks went through the due process of testing, having a engineer call who said he had fixed a fault. This resulted in my line speed increasing to 27-28 mbps which is acceptable. However over the period since then my line speed has been slowly throttled back to the line speed you see in the attachments, with also the added problem of the internet dropping. As previously stated this problem has been ongoing for a period of months now and is totally unacceptable. TalkTalks contractual obligation to me is to supply me with a stable connection with a download speed of between 19mbps and 31 mbps. This is not being achieved therefore I consider them to be in breach of contract. I have given TalkTalk enough opportunity to resolve this problem through this medium, therefore I require you to escalate this complaint to your CEOs office Head of Complaints forthwith. Should it not be in your remit to escalate my complaint, please supply me with a e mail address to enable myself to do so.

 

Shipboard.

No internet connection - London

Hello,

We are in the north London area and our internet was suddenly disconnected during use last night. Had a look on the router and the light was still white so waited a while and made sure to confirm the fault on multiple devices including wifi and directly wired ethernet but it never came back. Went ahead and restarted the router several times including leaving it off for over 20 minutes each time the fault remains also with the stable orange light on continuously showing that there is an issue.

Checked to see if it's scheduled maintenance but there is nothing mentioned for my area or any outages and the service test on the site initially showed no issues even though there was and checking it this morning it now says to restart the router which we tried already several times and I'munable to contact anyone about it via live chat or telephone which instantly hangs up on me.

 

Anybody else having an issue or is it just us?

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