Hello, I've been with talktalk for a year or so now and nearly three months back when I was going to move to BT (due to not getting the promised internet speed on Talktalk at that time), I was baited back to Talktalk with the promise of a cheapened contract and that my internet speed would be corrected.
Now here I am, three months on, and not once have I gotten the speeds I've been promised (I've have 4MB download speed max since I've had the internet over a year ago, that counts for the past three months too, when I was promised between 32MB-40MB (yes I know it won't actually be that high, but I thought it would at least be over 10MB, this is disgustingly low considering.)
I recently had engineers come out to fix it (after my internet kept cutting out every hour or so for a whole three/four days), and for an hour maybe that day I had okay (not amazing, or what was promised still, but okay) download speeds. It then immediately dropped back down to the terrible.
I now have a download speed of less than 1MB, which is worse than before the engineers came to fix it, and I honestly think I deserve to be able to be let off my contract with how bad my internet's been (especially recently) and how long I've had to deal with it.
I've tried to use live chat but it's so rarely available now that I don't see a point, and my house phone is barely audible so I'd like to avoid using it unless it's needed.
I've also already tried resetting the hub, as well as turning it off for 30 minutes to try and clear up the connection.
And I've already updated my community profile with the information needed to identify me more easily.
Please, Talktalk, fix your internet. I've had this issue for far too long and I know that the company knows I deserve more for what I'm paying. (otherwise I doubt you would have offered me a discounted deal because of my failing speeds the first time).
If you fixed your hub dashboard as well (so it actually shows the real download speed) that'd be nice, but for now let's focus on my under-1MB download speed issue.
(I would like to add, I'm willing to stay with the company, but I need to have the service I'm paying for if that's going to be the case, and not just give me junk internet)
Edit: I'd like to include both of these snips of my screen as proof that I've been dealing with this.
Talktalk's own opinion of my speeds
Proof it's under a MB, except it was saying ~500kb earlier