Hi,
Having read a couple of similar threads about the wifi channel changing by itself from one I have set it to deliberately in the routers admin UI, it appears I need to ask TalkTalk to turn off the remote wifi optimisation feature - I have no need for this, thanks!
Can you arrange for this please? Thanks in advance!
I booked an visit today between 9am and 12pm with a Engineer to check the wiring of my flat but still waiting. Tried to call, no success. Tried to do a chat online, no success. No internet for more than 10 days now
I am a TT broadband customer in a rural location, about 2 miles from the exchange. Speed is at the very bottom end of what the service guarantees.
OpenReach have now installed FTTP in our house as part of a wider project. TalkTalk say they are unable to supply a full fibre service to me until they have been granted access to the connection at the exchange. They said BT has an initial monopoly on servicing the new FTTP installations until TalkTalk and other providers negotiate a price for access. The TT call centre said it was unknown when this would happen.
Does anyone know how long in practice this process takes? The numbers of new potential fibre customers for TT is probably not great.
I have been satisfied with the TT service and don't really want to risk the switch to BT.
The last week or so my internet keeps stopping, then restarting, I have checked on Talk Talk help and support, but it says the problem is in gainsborough, I live in West Wales, but i'm still getting no internet. I have tried contacting Talk Talk, but thats a joke. I know there has been Fiber Optics work going on but that was ages ago. It's happening all the time day and night. Can someone tell me what is going on, because I haven't been able to find out.
I've been having problems with connecting to the Broadband Internet during setup and found this:
The area in the red circle does not appear to align with the area in the blue circle, when the front panel is connected. Is this normal? or is this an incorrect front panel?
Hi I’m having an issue with my 2.4ghz WiFi channel keep resetting to channel 1 and none of my devices can see the channel. I manually change it back to 11 but 1 hour later it’s automatically changing back and disconnecting my devices.
Internet is connected but flaky and keeps dropping - all day long. Orange light flashing non stop. Called TalkTalk and engineer gave me a number to call back in 20 mins. So I did - I called back but the lines were closed, office shuts at 7pm message. Slightly annoying! Prior to this no issues for months. Got a University online exam tomorrow so hope Internet connection works by then!
Hello,
our faster fibre broadband has recently ended and we have the option to renew to a 24 month 67Mb/s contract. however, on selecting it the site tells us that this service is not currently available to us. that means we are stuck on the lower speed 38Mb/s and its costing us more money than the higher speed 67Mb/s.
Can you give us any further information as to when the 67Mb/s service will be availabe in our area. New customers are getting a preferential treatment over us despite our 10 year loyalty. if at the moment 67Mb/s is unavailable cant we at least only pay the same as for a new customer to the 38Mb/s service. Is there anyone that can rectify this please.
thanks
barabara.
Since renewing my contract (which is no surprise) my internet has started to drop speeds throughout the day I'm promised 25mbps, however I only get 21mbps at the best of times.
My internet with drop to 2mbps or less throughout the day both wired and wireless connection. Its getting beyond a joke now.
Talk talk has sent a new router which did nothing, tested my line multiple times and still haven't resolved the issue and every time I speak to someone I have to go through the same drivel.
Can't wait for the 30 days to be up so I can leave for free
Hi there,
I recently upgraded to fibre 65 from the faster fibre package. The upgrade went live on the 14th of December and I am yet to obtain the faster speeds. If I look at my account on talktalk, it still says that my speed is set at 39MB, also if I run a network speed test from a wired device, it gets up to around 32/33mb. What should I do here?
I was due to have an openreach engineer install fibre 150 today. I had not received any update about the visit therefore I contacted TalkTalk yesterday. Originally the agent was unable to find my order, but It was confirmed that openreach were due to attend today.
I have waited in all day but No Openreach engineer has arrived to install Fibre.
Questions:
1. How / when will the engineer now install Fibre 150?
2. Will I be billed for the changed to fibre 150 from today even though it was not installed?
3. how long do I wait for “missed engineer appointment” compensation?
I also received a text from Openreach at 00:30 this morning to view their COVID Safe video which I replied to say I had viewed it.
Ive now spent most of the afternoon trying to contacted someone in TalkTalk who can answer my questions.
Hello, I've been with talktalk for a year or so now and nearly three months back when I was going to move to BT (due to not getting the promised internet speed on Talktalk at that time), I was baited back to Talktalk with the promise of a cheapened contract and that my internet speed would be corrected.
Now here I am, three months on, and not once have I gotten the speeds I've been promised (I've have 4MB download speed max since I've had the internet over a year ago, that counts for the past three months too, when I was promised between 32MB-40MB (yes I know it won't actually be that high, but I thought it would at least be over 10MB, this is disgustingly low considering.)
I recently had engineers come out to fix it (after my internet kept cutting out every hour or so for a whole three/four days), and for an hour maybe that day I had okay (not amazing, or what was promised still, but okay) download speeds. It then immediately dropped back down to the terrible.
I now have a download speed of less than 1MB, which is worse than before the engineers came to fix it, and I honestly think I deserve to be able to be let off my contract with how bad my internet's been (especially recently) and how long I've had to deal with it.
I've tried to use live chat but it's so rarely available now that I don't see a point, and my house phone is barely audible so I'd like to avoid using it unless it's needed.
I've also already tried resetting the hub, as well as turning it off for 30 minutes to try and clear up the connection.
And I've already updated my community profile with the information needed to identify me more easily.
Please, Talktalk, fix your internet. I've had this issue for far too long and I know that the company knows I deserve more for what I'm paying. (otherwise I doubt you would have offered me a discounted deal because of my failing speeds the first time).
If you fixed your hub dashboard as well (so it actually shows the real download speed) that'd be nice, but for now let's focus on my under-1MB download speed issue.
(I would like to add, I'm willing to stay with the company, but I need to have the service I'm paying for if that's going to be the case, and not just give me junk internet)
Edit: I'd like to include both of these snips of my screen as proof that I've been dealing with this.
Hi,
Our Faster Fibre broadband must have dropped off whilst we were out yesterday. We now have a flashing amber light on the router- despite resetting and I think had a similar problem a few months ago and needed an engineer?
Is there any other way this could be fixed?
Wifi lost its signal yesterday, and has not worked since, the hub orange light is flashing. need help asap as 4 adults are now using phone data and have already had to pay for extra data. Also my battery is now going to die 🤷
Hi,
I am working from home and my wifi doesn't stretch to the back room where I am working. I bought an ethernet cable but it doesn't register as plugged in. I have tried different wires (the wires work) and have tested the port on my computer (also works), so the problem must be with the ethernet ports on the talktalk router. I can't seem to find a way of calling talktalk customer support. Any ideas what to do?
Thanks
Jude
I'd like to cancel my contract. I'd like to know how much it would cost to do this.
Thanks
Hi, my 'fast fibre' broadband is constantly slow and keeps dropping and my phone line is noisy. I've run all the checks I can and can't get anyone on the phone. Chat is constantly 'busy'. Any suggestions?
I had a new router (Talktalk business) installed only yesterday. I have been trying to change the default private IP address scope from 192.168.1.x to 10.18.18.x which is a very simple task to do right? however every time I've tried to perform the changes, I get the error message "Invalid IP address" - so the router won't allow it!
I spoke to the so called technical team on three occasions but sadly none of them had any idea what I was referring to, which is very frustrating to say the least.
I've seen one of the previous posts stated that a firmware is needed in order to allow this type of changes.
My current router's firmware version is: SG4K1100014
Any assistance would be greatly appreciated.
Since yesterday evening, my speed has been terrible.
I've checked the logs, and I'm getting a DNS Name Resolution Error every minute.
I've switched the DNS to use Google, but still having slow speeds and receiving an error.
Unsure how to resolve. Thoughts?
Cheers!
