I need live assistance please, there seems to be a fault on my line and the "online line tester" keeps crashing halfway through and bouncing me back to the "enter mobile number" page.
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No service flashing orange light
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Fibre Broadband Speed
Hi
Fibre broadband speed has dropped to
Download Speed - 0.54
Upload Speed - 0.89
Its been like this the past couple of days connected by ethernet to the router and also connected to the main safety socket.
Can you please check this and help to resolve
Thanks
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Unable to disable UPnP, recurring problem
Hello,
I have recently subscribed to the fibre65 and since monday it has been running. I've been trying to connect my current router to the talk talk wi-fi hub you sent me because I want to expose my synology nas to the outside world, mainly because my current router has the security settings that I want to use. Also there is no option to set the talk talk hub into 'modem mode only'. In all this fiddling around trying to set it up I have done several factory resets to the talk talk hub.
This in turn has made the switch to turn Upnp on and off to disapear (please see attached screenshot). After a little research on this community page, I have since found that this seems to be a recurring problem with talk talk users. I am not sure if making several factory resets is the cause of this problem. I guess what I'm asking is for some techbod to fix this for me, as this seems the only way to fix the problem, Thankyou for your time.
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fibre150
A few weeks ago I signed up to fibre150 to be fitted on 27/12/20 (I think). I was told I would receive details but all I have got is a text with a phone number. On two occasions I rang but after waiting for ages gave up. Can you tell me more? Where is the confirmation of the date for fitting and the details? I didn't write anything down as I imagined this information would soon arrive.
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Poor Service for existing customers!!
I've been a customer since TalkTalk took over from Tiscali!! a long time.
Had fibre for a while and been ok. Had a few issues with my wi-fi lately, had been ok and reached all of the house but now sometimes doesn't.
I upgraded to Fibre 65 and assumed that I would get a new router but no, that's only for new customers!!
What about looking after long standing, loyal customers!!
We all know that advances are made in the technology of routers regarding wifi signal, security, user interface etc. I thought it would be reasonable to 'ask' for a replacement, especially given that I was having the occasional problem with wifi range that wasn't an issue before.
I was told I'd have to get an engineer at a cost of £40 to look at it.
Really not happy with this service for loyal and long standing customers!!
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Free gift
I still haven’t received my free 80 pound voucher,this has been over 90 days now.
i have been told to supply a Provider reference,the reference starts with an “N” I can’t find this anywhere on emails or on paper.
help would be much appreciated
thank you
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How long from upgrading from Broadband to Fibre to activation
Hi there,
We are thinking of upgrading from broadband to fibre how long before it is activated/live once upgraded online? Will the new hub fit through the letterbox? Does an engineer need to access property for this upgrade or is it completed outside the property? This is for a holiday let property so unlikely someone will be there when upgrade happens or I would need some advanced warning, eg couple of weeks, to make sure someone is available.
Thanks so much
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need a full broadband and line check
hi.
I am requesting a full broadband and line check along with a forced router firmware upgrade.
The service centre states there is an issue somewhere with the line and also states there is an issue detecting the router and its firmware.
I run the live connection test and it just keeps looping stating that there is an issue somewhere.
The router i have is a talktalk hg635 super router connected through a white bt openreach dsl modem, the router firmware version is: v1.13t and the hardware version is: G.1.01.
When i run the talktalk speedtest the results were 14.8Mbps and 4.7Mbps
I should be getting about 36Mbps.
When i run the btwholesale speedtest i get: 15.26Mbps and 5.73Mbps with a ping rate of 72Ms, advanced testing is currently unavailable at this time but i will keep trying to login.
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Speed issues.
Hi,
I have been having a nightmare, my speedboost was removed erroneously and then re-added a few days ago but my speeds are capped at 30mbs~ when it hsould be 60.
Can you please resolve this? Even in my account profile page it is showing the estimated speeds to be 30, so it is artificially being limited by TalkTalk.
Please sort out.
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Slow Fibre 65
I'm on Fibre 65 and I never get anywhere the minimum guaranteed speed. I have been checking for weeks and all I can achieve is between 39mb and 43mb.
I have taken the front off the master socket and connected router to test point via a microfilter still no difference. Test is being carried out by hardwired pc and not wifi.
Need help as I'm not getting what I'm paying for.
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Problems withe Sagecomm hub randomly dropping WiFi signal
Hi
I upgraded to 67MBs fibre broadband in May. At the same time I upgraded to the Sagecomm Hub. Having done that we have experience occasional random drop-outs of WiFi connection. I've recently investigated this a bit further and it seems to be the 2.4GHz network that does this. The 5GHz network doesn't seem to do it although the range is reduced as you would expect.
I have monitored wi-fi using an app on my phone and noticed that the 2.4GHz signal from the hub disappears on occasion even though it is not competing with signal from nearby routers.
I have tried connecting a Huawei hg633 to the hub, configured as a WAP and the connection seems more reliable in this setup but obviously compromises the advantage of the more powerful hub.
My feeling is that it is a fault with the hub but I have seen other posts regarding similar problems that suggest it my be associated with WiFi optimisation. Does that seem like a possibility? If so, could you please disable it while I see if the situation improves. Alternatively, if it is more symptomatic of a router fault, could you please forward me a new hub to try
Thanks
George
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Unusable internet speeds everyday
Hi,
In the recent weeks my internet speed has been dropping from its usual average of 65 download to around 10 in the evenings, sometimes as low as 1-2. This lasts for a few hours each day. This is not what I'm paying for and is unusable for my work, for which I'm having to resort to a mobile hotspot connection, whilst others in the household are unable to stream tv or play games.
- This is an issue on a wired and wifi connection.
- I have used the service centre to carry out a line test, which shows no fault, but clearly there is one.
- I have run a wired ping when the connection is bad and pasted the results below.
- When the speeds are low there is also a high amount of packetloss, usually above 20%.
Any help on this would be much appreciated.
Edit: Just want to add that the issues gone over in this thread match up to what I'm experiencing: https://community.talktalk.co.uk/t5/Fibre-Broadband/Internet-slow-in-the-evening-7pm-11pm/td-p/2654266
Pinging google.co.uk [172.217.20.131] with 32 bytes of data:
Reply from 172.217.20.131: bytes=32 time=28ms TTL=117
Reply from 172.217.20.131: bytes=32 time=11ms TTL=117
Request timed out.
Reply from 172.217.20.131: bytes=32 time=8ms TTL=117
Ping statistics for 172.217.20.131:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 28ms, Average = 15ms
C:\Users\kully>tracert google.co.uk
Tracing route to google.co.uk [172.217.20.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
2 13 ms * 10 ms ae53-ner002.bre.as13285.net [78.144.1.15]
3 11 ms 11 ms 9 ms ae53-scr101.loh.as13285.net [78.144.1.14]
4 11 ms 11 ms 11 ms host-78-144-4-33.as13285.net [78.144.4.33]
5 12 ms 11 ms 11 ms 209.85.254.253
6 11 ms 11 ms 11 ms 172.253.69.59
7 11 ms 11 ms 10 ms muc11s10-in-f3.1e100.net [172.217.20.131]
Trace complete.
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Wifi
What do I do when my wifi box keeps flashing orange??
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Wifi keeps disconnecting
Hi
I have had a new router since Feb 2020 when I upgraded to faster fibre 150 and have had no issues until the last 2 weeks. My Internet keeps dropping multiple times a day. I have wired and WiFi devices and all lose Internet at the same time. The router light remains white and I have had it confirmed that there are no issues with the connection. Looking at another thread it seems the router is the issue. Please can you advise if I can get a replacement?
Many thanks
Terri
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Home move
Hi
I booked a home move last week on the 7th.
Old property should have deactivated on the 15th, and new property activated today (16th).
But all I've had all day is solid amber light. Apart from once when I attempted a reboot and got a flashing white/amber followed by solid amber.
Any ideas?
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Yodel has not delivered my router and my installation is tomorrow
I will like to know what to do
Yodel says my router was delivered yesterday I was home all day and it did not arrive.
My installation and go live date is tomorrow and i was hoping to have broadband running for the family before Christmas. As a new customer I'm really disappointed.
What do I do?
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no service
Have 2 broad band accounts on 2 numbers as we now all work from home with internet & Voip. Both appear to be down Test shows there is a problem - nothing reported in the area. Unable to log fault online & no numbers to call - Anyone have any ideas if Talk Talk is a real company ?
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No broadband!!!
Not had any broadband connection for nearly 3 days! router flashing orange and white, how much longer!!!!!
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I have to reset my router virtually every day
I am constantly having to re-boot my router, it can be at least once every day. This is normally because the speed slows down so much. Other times either one of my Chromecasts fail to work first time or my wi-fi printer does not connect. So re-booting helps this problem. I have replaced the J11 cable from my main phone socket to the router hoping this would have helped but it does not appear to have had any effect. Is it the router that is the problem? I have had the router for possibly five years now and I am thinking it is now past it`s prime. Any help in this matter would be grateful as I am getting very frustrated with having to constantly re-boot.
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Sagem Router Wifi Dropping Out and very slow i internet via ethernet
Hi is anyone else started having issues with wifi? Mines keeps cutting out for long periods. I have reset both router and modem which fixes it for a short period then it stops working again. When wifi is working its really slow like the old 56k dial up days. I am using the newest sagem router. I have also split the 2.4 and 5ghz signals but both are having the same issue. No orange light on router or modem, both appearing ok for connections. I have also checked for local conflicting wifi channels but that is also ok. I'm assuming that the router is dying?
Any help appreciated thanks
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