Hello can someone help me fix my slow Internet speed. I'm paying for 40mbps+ but only getting 16mbps max.
Thank you
Joe
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Slow broadband speed
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TalkTalk Wi-Fi Hub - firwmare update
Hi
I've just received a TalkTalk Wi-Fi Hub with firwmare version SG4K10001400t.
I can't see an option to configure reserved / static IP addresses. From a google search, it seems this may be available in later firmware.
If that is the case, can you please let me have the latest update.
Thanks
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Upload Speeds Lower than Estimated
Hi,
I've a problem where somewhere around Late November/Early December I started to see issues with regards to upload speeds. This has become particularly noticeable over the last couple of days with loss of quality on streamed viewing.
I've just been in and checked the Router and whilst the download speed at the router is showing as 44.0 Mbps, the Upload speed has been throttled to only 0.8 Mbps - instead of the higher rates I started to receive when we upgrade to Fibre 65.
Any thoughts?
Kind regards
Aaron Watts
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Router
I need help with set up for my ring doorbell - router needs to be 2.4GHz not 5 GHz
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Slow internet for gaming
We have faster fibre broadband but one of my sons has been unable to play on his Xbox these last few days because of slow speeds. We've tried turning off other devices but have quite a few e.g. Ring doorbell, cameras, phones, Alexa etc. I have been thinking that if this continues I may move to Sky but don't want to if this is just a temporary thing.
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Dropping fibre speeds in evening
Every evening my speeds drop to around 3mbps compared to around 34mbps in the daytime. I don’t understand why there is such a drastic drop. It’s very frustrating as the evening is when it is used the most.
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Broadband down: no support...
Went down Christmas Eve, was occasionally up for short periods but now nothing, just the slow flashing amber light. Coincided with heavy rain which has happened before. The last engineer that came out some time ago said the junction box on the pole outside had probably been there since then 1960s. He gave it a clean and it worked. Spoke with a man possibly in India who just took me through the usual algorithm with no results. He suggested changing the microfilter, which I did... zip... The line test suggested a broadband problem, put my mobile number in for updates but none came; you get locked into a loop, I guess because there are no support staff working. What a poor service, right in the middle of a lockdown when internet access matters more than usual. Thinking of changing provider after this fiasco...
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Youtube upload stop other devices from connecting.
Whenever I tried to upload to youtube on my PC all other devices on the network lose Internet connection, sometimes it will say on the other devices that they are connected but no connection. As soon as I stopped uploading to youtube the Internet came back.
Seem to be a common problem I've see on other forums.
Thanks
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No WIFI internet connection when changing LAN IP address
It looks like recently a problem has occured with my TalkTalk Wifi Hub.
I lost Internet connection when using WIFI (ethernet was OK).
After some diagnostics, I by chance have discovered if the LAN IP address is not in the 192.168.1.XXX range then the WIFI will not connect to the internet.
I had previously changed the LAN IP to 192.168.11.XXX range as this is the range I have been using at home for about 15 years (I have about 40 devices on my network).
I have resolved the issue by using another router to connect my home network to the TalkTalk IP range.
Why has this occured? It looks like the WIFI IP addresses are fixed and do not follow the LAN IP addresses set in the router which can be changed.
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Wifi hub
Hi, Suddenly my wifi hub lost the power connection. Internet is not working when I checked no lights in wifi hub. I tried with friend's hub (other service provider) and internet is working so no issue in the LAN. No Customer care now. Any idea to solve this?
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No Internet since Saturday afternoon
After numerous reboots of router and wiring checks and subsequent status checks (We suspect an issue with your broadband!!)
and logging of my mobile number (Thank goodness for internet access via my Vodafone service), I await news from Talktalk support.
I shall try chat or phone after 9 am but suspect no communication until tomorrow.
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CLASSIC ! Connected but no connectivity to Internet - nothing new! OPT-out opt-in etc.
Why was this post marked as SPAM by your automated server scripts?
Since moving with TalkTalk [should change their name with NoComNoCom] I have been having this problem mainly with 'computers only'!
I 'never - EVER' had a 'Wi-Fi' disconnection or no connectivity with previous supplier (as far as I remember) and my going away was for other 'Private' reasons - they have learned a lesson!
My main worry when I moved to TT was the 'quality' of service.
Mainly devices tend to connect to Wi-Fi on 2.4Ghz - which is fine but ... with this Modem [latest one - I believe it is already 3-4 years old!] you 'cannot' set your own channels, as the 'supposed to be' connectivity sensor - which is 'supposed' to learn... to avoid 'overlapping on neighbour channels etc. it does not work at all. Not only that but makes things worse!
It keeps reverting to CH 1 even thou I mainly have CH 8 to11 almost always free.
It keeps reverting on CH 1 by itself, where not only are other 2 neighbours, but we also have BT Wi-Fi mast on the nearby hill 'disturbing' too - being the largest signal ALWAYS, guess where mainly? On CH 1!
Maybe I should contact Offcom, although they just exist and usually do nothing!
It is time TT starts to listen and act as this problem has been going on for years - check TT forums and external forums too.
So, what do we do?
Can TT speak with Sagem [French Company] and have them:
1. re-design the whole GUY of Firmware which is UN-logic
2. Set ONE ADVANCED USER page only where users can tweak system properly and STAYS that way - with also Backup of the system BEFORE one tweaks it - obviously
3. The channels doing what they like with a script supposed to help, but only causing problems MUST be either deleted or simply user MUST be able to switch it OFF
4. The OPT-out from you 'supposed to be friendly' web error page is another ridiculous thing
It must be OPT-in and not opt-out and one has to even switch Router for 30 minutes to be able to become a 'almost normal' router - also the error page in my view 'might' breach GDPR !
It does not really make us feel free at all this situation!
At least have them unlock the AUTO channel switching - it does not make sense to have the possibility to change channel manually and then Sagem modem script does auto change it to the worst channel !
#TalkTalk?
Do something about it ASAP, as if I am forced to buy a different modem I will make TT not only pay for the modem, I will also send you an invoice for wasted time + time used to uninstall and install new Router = time spent to reconnect all devices!
It is absolutely ridiculous in year 2020 almost 2021, it feels to be in late 90s - which was understandable at the time !
These Sagem - TalkTalk modem routers are also 'old'
Yes, I know you are sorry, but being sorry does not solve the problems.
Regards
M
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2.4mhz wifi dropping out using Faster Fibre router
Hi, been having problems for about 3 months now. The 5mhz wifi stays connected, the powerline adapter stays connected but the 2.4mhz fails and gives the error of no internet conection on my pc and have to power off/on the router to get it back working. This may work for an hour or 2 but fails again.
I need a 2.4mhz wifi as I have remote sockets and a couple of old pcs that can only use 2.4. To get round this I have stopped the 2.4 on the talktalk router and put my old access point next to it with a ethernet cable into the router and use this to provide 2.4 and this is always stable. So I try to remove this and use the TT router and it fails again. I have tried different channels, ssid changes, etc and cannot get it to stay stable.
Would it be possible to try a new router and also turn off anything from TT that monitors 2.4mhz or any other ideas and I currently have a table full of wires and mess in the hallway
Thank you
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Slow internet wanting to cancel the services
Hello community.
I’ve moved into a new flat in the begging of December and the fastest way to have internet over the Christmas was to take over the line. It crossed my mind that it might be a bit slow as I had TalkTalk on some properties that I manage in the past and we had to change it.
I have to restart the router at least once a day, and I’m having troubles with Zoom calls which are extremely important for me as I’m working from home.
The internet has been in the house for some time, at least 1 year probably, so when I took over the line I notice in my account that I am under a contract for another year, but the internet is not working properly so I want to return the router and cancel the services as I can get Virgin services (that I guess everybody knows that works a bit better).
Can anybody advise where I need to email? Or call?
Thanks,
Sabin
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Helping a family member - Remotely, without Scam Protection...
Hi all,
I'm trying to assist my father whose had a new laptop for Christmas, but cant get an email client to work and a few other minor things. My father is a TalkTalk customer, and I am not.
As I live 240 miles away, I thought TeamViewer would be the answer. Though didn't perceive that TalkTalks Scam Protection service would make things - difficult.
Is there any way I can easily talk my father through removing this service? He's already struggling with the new version of Windows (to him) and this added complication is... complicating matters that shouldn't be. He and I are fully aware its at his own risk to remove the service. Any assistance would be gratefully received
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Amazon code
This post has been moved.
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TalkTalk - Are you deliberately causing internet problems?
So a number of weeks ago I was having issues with slow broadband speeds, non-existent upload speeds and packet loss. This issue started after I'd downloaded about 600GB due to updates across Xbox, Steam and PS4. I had a few different engineers out who performed all sorts of tests, swapped me onto a new port, swapped me onto a different DSLAM and even swapped me into an entirely different cab (big estate, multiple cabs for the same PCP).
Openreach assured me the problem was with TalkTalk and since TalkTalk had been messing me around I started the switch to Sky. About an hour after receiving the E-Mail from TalkTalk begging me to stay, the problem magically fixed itself which did seem very suspicious.
Fast forward to Wednesday the 21st last week, I turn my Xbox on for the first time since getting a PS5. LOTS of updates! I downloaded about 1TB in the space of 2 days (according to TT service centre) - A few days after I had performed all these updates, I started to get packet loss again and my speeds are starting to slow down throughout the day just like last time.
I was getting the packet loss last time for about a week before my speeds really tanked (to sub 1Mb levels) It's a bit of a coincidence that on both occasions, the issues came about after I'd downloaded a lot of data. It's even more suspicious that the issue fixed itself an HOUR after I had ordered Sky last time.
What makes me even more suspicious that this is a DELIBERATE act by TalkTalk is what is currently happening to other family members broadband from you. They've been with you for about 4 years and they've never had a single problem in that time. Recently they rang up to give notice as they are switching to Virgin for a better deal and faster speeds. Ever since ringing up and giving 30 days notice to cancel, they have had NOTHING but problems! Their internet goes off multiple times a day, they were getting 32-34Mb but are now down to less than 2Mb most of the time.
Gotta admit TalkTalk, this all seems mighty fishy. My connection messing up on two separate occasions after downloading a lot of data? The connection magically fixing itself an hour after signing up to Sky because of the above fault. A previously 4 year strong stable connection turning to absolute rubbish after giving notice to leave? 🤔
You also completely ignored my request on what the problem turned out to be when I requested to know what it was in case it happens again. Let me tell you, if my speed tanks again in a few days time I will sign up to Sky straight away and this time I will NOT cancel the order if it starts to work normally again!
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No internet
Hi all having some bother with my internet for 2 weeks now the router has been flashing orange constantly and i have tried all troubleshooting and still i cannot get on internet i have also tried to contact talk talk but have had no luck getting through to them so any help would be very much appreciated.
thank you
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2.4 GHz Disabled
I have the Sagemcom Hub which has worked perfectly up until now. When certain devices were no longer able to connect by wi fi I logged into the hub to see if there was a problem and I discovered that Band 1 (2.4 GHz) was 'disabled'. I tried pressing the software buttons but Band 1 remained disabled. I reset the hub and 2.4 Ghz worked for a couple of days. After that the 2.4 band stopped functioning, I logged into the hub once again and once again the settings showed the 2.4 band disabled and elsewhere it said 'down'. I have tried resetting some more times and I have powered on and off with a suitable gap between but still the 2.4 band no longer functions. Band 2 is fine. Any help or suggestions would be appreciated. Many thanks, Peter.
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Broadband Speed way below guaranteed minimum speed.
Hi,
I renewed my TalkTalk contract in January 2020 and it expires on 8th July 2021.
At the beginning, I was getting the speed that I was paying for, but on and off, throughout the summer and into autumn and now winter, the speed has dropped on too many occasions to something more akin to ADSL broadband.
I have used my iPhone with Speedchecker app throughout the year (connected by wifi but only 1m from router) to check occassionally and it is quite clear that TalkTalk cannot and have not maintained my guaranteed speed of 44MBs and so it is with some regret that I ask for an early end to my contract so that I can find a more reliable provider. I know that the download speed is always lower on wifi and that the minimum guaranteed speed is to the router, but the speed checks I have done are giving results far too low.
Speeds and dates saved on my phone app are as follows:
9th January 2020 67.19MBs, 11th January 59.17, 19th January 2.55, 4th February 2.56, 20th March 55.64, 21st May 5.59, 3rd June 2.52, 12th August 1.80, 25th December 6.32 (6.10pm), 25th December 13.87 (6.15pm), 26th December 11.76 (6.36pm), 26th December 9.73 (6.41pm), 27th December 7.73 (9.10am) and 27th December 13.78 (5.47pm).
I have also run a test using the Uswitch tool this afternoon and the speed is shown as 12.19MBs.
Logging into my router, the download speed is currently showing 15MBs.
My Broadband package was sold to me on the basis of speeds up to 64MBs, with a minimum guaranteed speed of 44MBs. My actual speed rarely gets above 20MBs and on many occasions has been below 10MBs. The speed logged on 12th August of 1.80MBs is frankly, insulting.
I have reset the router many times and nothing changes. I live 0.4 miles from the exchange and so distance can be ruled out.
I am a NowTV customer and had to give up watching the live football on Boxing Day due to constant buffering. This shouldn't be happening and it also happens on the Rakuten TV app on my TV which is connected via ethernet cable.
I am quite happy for checks to be made, but looking at the results, I don't believe that TalkTalk can provide the minimum guaranteed speed.
Please advise on contract cancellation procedure.
Thank you.
Regards,
Tim
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