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Remote connection dropping

February 24, 2017, 7:14 am
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I have the 76gb Fibre broadband with an HG633 router.  I have set up forwarding rules etc to use with my duckdns account and have a Freecom Network Attached hard Drive attached via an ethernet cable. Everything works fine and I can connect to the hard drive from outside my network (e.g. whilst I am at work) using Filezilla ftp.

 

My problem is that intermittantly (sometimes days, somtimes after only an hour or so) the connection is not able to be connected.  I have setup remote management for the router so am able to connect to it from outside the network (again from work) and reboot the router.  At which point, when it comes back online again I am then able to reconnect via FileZilla ftp again.

 

Does anyone have any idea why this seems to keep dropping and if there is anything that I can do to prevent it.  I am not super super technical, but managed to getit all going in the first place (despite the scarce instructions around in order to get duckdns setting to work in the first place) so if there is any other infirmation that I need to give, please ask.

 

Thanks in advance for any help.

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Cancellation

February 24, 2017, 7:26 am
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Hi,

 

I ordered an upgrade to fibre online. The service hasn't gone live. I wish to cancel it as the landlord may be selling the house and doesn't want to be tied into a fixed-term contract. 

 

How is this achieved? I have read in the ToS that refusing an engineer visit will mean the upgrade is cancelled and we will continue on our current package. 

 

Can you please confirm this? I don't want to be phoning up to have to do this. Profile is updated, if that is needed.

 

Thanks,

 

Chris

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I am continually being disconnected from the internet.

February 24, 2017, 7:54 am
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I am continually having to reset wi-fi in the settings on my iPad pro.

If I do a speed check, everything shows up as fine.

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Fibre speed has dropped from 31 to 23 and sometimes lower

February 24, 2017, 9:15 am
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Can I have a line check please? Had been suffering disconnectiosn over the last few weeks - replaced my router around ten days ago to see if that would fix the problem and was expecting the speed to gradually increase, but it hasnt.

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I am continually being disconnected from the internet ALL DAY, EVERY DAY

February 24, 2017, 9:18 am
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Hello,

 

so I have complained 4 times prior to this and my patience is wearing terribly thin.

My router which is the HG633 is dissconnecting from the internet all day long. This has been a problem ALL THE TIME I've had this router.

 

You were kind enough to send me a new HG633 but this has done absolutely nothing! 

My speeds are no where near where they were when I first joined talktalk so I guess you lower it and see if I'll notice which I clearly have. My uplaod speed should be 2mb but most days is never over 600kb. My download used to be 35mb but now is normally around 9mb, but these numbers don't mean anything as I can never access the internet for longer than an hour due to the disconnects! 

 

This problem is very bad now and I have had enough of paying for something I'm not recieving. I am definitely going to be leaving TalkTalk because of this aweful service.

 

You have already checked my line and told me it was fine and sent a new router, but it is clearly nothing to do with either of them. I have looked on the forums and seen I am not the only one with this problem. My internet has disconnected twice in the time it took to write this so I hope someone can get back to me and discuss this further. If you find there is still nothing wrong(which there clearly is), I will have no choice but to leave TalkTalk for good.

 

Thanks for your time,

 

Peter

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DLM a little sensitive?

February 24, 2017, 10:21 am
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Hi, not a complaint, more an observation.

I'm on 40 meg down and 2 up.

This settles at exactly that speed! and generates around 2000 downstream errors, that causes no problems at all, no disconnects.

So I have a few days like this then DLM goes down to exactly 35.5 meg down for a few days with zero errors, then puts it up to full speed! A few days later down again.

It's done this since it was installed! 20 th December.

Either 35.5 down or full speed, nothing inbetween.

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PS4 apps crash my router

February 24, 2017, 10:42 am
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Hi, After checking the site for a solution I gather this a recurring problem but no solution other than updated Router firmware.

 

For me this happens when I try using Plex app on ps4 after about 5 minutes of scrolling Plex it randomly crashes and the router restarts. It even happens while trying to watch a movie on Plex. It has also happened a few times randomly when starting up a game.

 

Any help would be appreciated as it's driving me insane.

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Asus DSL-AC68U FTTC connecting issues

February 24, 2017, 11:57 am
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Hi ,

 

i just bought the ASUS DSL-AC68U for my FTTC package , i have followed various settings found on this forum and other goole finds but am having an issue with connecting. I can get the router to see my connection to the ISP and it gives me my speeds i can get ( 70 down and 20 up ) but it always sais the error " your isp's dhcp does not function properly "

I have the latest firmware and have tried various settings adjustments but cant get past this error message.

hopefully its something simple i have missed , any one got any help for me please ?

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OCE Request - PS4 Crash

February 24, 2017, 12:24 pm
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OCE Request - PS4 Crash

PS4 streaming crash when using apps like sky

 

Router restarts itself every 5-10mins

 

I notice a lot of people posting about this now requesting support from an OCE . I've added my number to my personal info

 

Please provide me with the updated software to fix this.

 

Thanks in advance

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Wifi connection drops off on devices.

February 24, 2017, 2:40 pm
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Right lets get to the point, I've got talktalk medium fibre package, some days wifi is running realy good then some days wifi just drops off. I have to restart the router every single time and NOW it's getting annoying. spoke to the so called technical team(on web chat) and they trying talk me through to open the BT socket on the wall (which I didn't) to check if some wires become loose. I realy think this absolute nonsense and something I should'nt be doing. Is anyone here having the same issue and is there a fix? Kind of annoyed that I'm paying for a service that I aint getting.

 

Thanks.

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My Fibre is pants

February 25, 2017, 12:06 am
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Ever since I moved to TalkTalk my broadband has been poor. I've asked for help, I've complained, I've moved the router you name it, I've tried it. 

My parents live in another part of the house who also have TalkTalk but don't have nearly as many problems than me.

I tried leaving but the new suppliers keep trying to disconnect my parents and threaten them with a redemption fee. So I stay.

I recently upgraded and should now be able to get speeds of  upto 76Mbps. Just did a speed test and is was 0.01Mdps, the download was faster! I'm not happy, I haven't been for years. I could get a new router but am reluctant. I don't think I should pay for it myself and also I'm worried that may not cure it. I would appreciate some help from anyone, just via an email as I don't have a spare two hours to talk on the phone to an engineer and get nowhere

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Broadband profile, slow downloads

February 25, 2017, 4:24 am
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Hi all 

 

Sorry for yet another speed issue post. 

 

I've noticed that my broadband (advertised upto 38mb download) is only around 9mb download. I was wondering if I could be put in a different profile to see if this speeds things up a bit. I had some line issues a few months back and I'm guessing I've been put back on a slower profile. I know in the past a better profiler has made a significant difference to my download rates. 

 

Pasted my router details below 

 

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
2000
Downstream line rate (kbit/s):
8799
Maximum upstream rate (kbit/s):
4564
Maximum downstream rate (kbit/s):
23276
Upstream noise safety coefficient (dB):
10.6
Downstream noise safety coefficient (dB):
12.7
Upstream interleave depth:
1
Downstream interleave depth:
1071
Line standard:
VDSL2
Upstream line attenuation (dB):
4
Downstream line attenuation (dB):
23.3
Upstream output power (dBm):
5.2
Downstream output power (dBm):
10.5
Channel type:
Interleaved
DSL up-time:
3
 
Thanks 
 
Dan
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FIBRE medium suffers from low speed

February 25, 2017, 5:33 am
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Hello team

I got Fibre Medium activated .

 

The speed should be up to 30 MBit.

 

Guess what: It is 2-3 Mbit.

 

This is worse than even having a regular broadband.

 

Socket has the microfilter directly and the cable of the line goes out from the filter firectly to the router. There is no phone connected on it. Just the Data. 

 

Chat agents say that there isn't any problem to the area.

 

The connection is fine and the best that could be .

 

Any ideas on how to proceed?

Can it be fixed or it needs to be disputed through the Conduct of Boradband for speeds that cannot be provided for the price / contract ? 

Thank you 

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Fibre Large problem

February 25, 2017, 7:31 am
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So i had medium fibre for 7 months.. didn't get the speeds i was paying for. Having no fix for this with countless online chat sessions i bit the bullet and just upgraded thinking i'll most certainly get faster speeds.. Upgraded a couple days ago and no increase so far.. Just wondering will i ever actually see an increase as everytime i use online chat.. we do the same checks and tests every single time which fixes nothing, Sometimes theres a "fault" then when im transferred or come for a chat back theres no fault at all... Weird

 

Router stats atm.

 

Up
Connection status:
Showtime
Upstream line rate (kbit/s):
1168
Downstream line rate (kbit/s):
27587
Maximum upstream rate (kbit/s):
1204
Maximum downstream rate (kbit/s):
31332
Upstream noise safety coefficient (dB):
6.1
Downstream noise safety coefficient (dB):
6
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
9.9
Downstream line attenuation (dB):
25
Upstream output power (dBm):
6
Downstream output power (dBm):
12.2
Channel type:
Fast
DSL up-time:
0 days 0 hours 23 minutes 21 seconds
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fibre broadband dropping

February 25, 2017, 9:37 am
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i posted help on here yesterday regarding internet constantly dropping

 

take it no one especially talktalk want to help

for the last 3 days my internet is constantly dropping every few minutes..

ive been on chat but cut off

ive called customer services but the was the same as well

so i take it talktalk do not want to help their customers.....thought fibre broadband would not have issues of disconnecting...

i want this sorting

im fed up with talktalk to the back teeth....being fobbed off all the time ....sort it

Smiley MadSmiley MadSmiley Mad

 

 

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Faster fibre typical speeds

February 25, 2017, 3:07 pm
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I upgraded to Faster Fibre in January and speeds have been lower than I had hoped, but I don't know what is typical for this area.  The Talk Talk Welcome Pack estimated download speeds of between 12.2Mbps and 24.4Mbps, with a guaranteed minimum of 9.1Mbps.  The best I've seen using the Talk Talk speed checker and following all the Talk Talk advice is 11.4Mbps, so at the bottom end of the range, but above the guarantee.

 

How could I find out if my own speeds are typical for this area, because if they weren't this might indicate some other problem?

 

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OCE Request - HG633 keeps crashing when watching tv on ps4

February 26, 2017, 2:17 am
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ever since the router got upgraded to v1.21t it continues to crash when watching any tv on any app on the ps4.

 

it crashed every 5-10 minutes like most other people on here.

 

can you downgrade my firmewire.

 

Why is there not a link the to the previous non trial firmewire so peoplem can downgrade themselves if you are going to roll out trial firmwire?

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PS4 Streaming Causes Router Restart. for the past 2 months!

February 26, 2017, 3:06 am
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I have rang talk talk SEVERAL TIMES over the past 2 months about the same problem I am experiencing. 

Whenever I try to use my PS4 to use my sky go app within minutes my router turns itself off and then restarts. This causes all devices connected to lose wifi connection. Sometimes this has even happened when using other methods of streaming such as using an amazon to firestick to watch Netflix. 

In response to my calls so far I have had

-Open Reach come out 2 times to my home to look at all of the connections inside and outside of the home. To which they said everything was fine.

-Have had the main phone line socket changed to a new one (by open reach) (to which they said this MAY help as they can't find anything wrong)

-Have been disconnected as then reconnected to the fibre optic broadband line/server (by yourselves)

-Had a boost applied to our broadband (by yourselves)

-Had a new router sent to our home (by yourselves, as after the boost was added we were told by yourselves that this issue would not happen again but in minutes it did). After setting up the new router, the problem happened again and speed was EVEN WORSE WITH THE NEW ROUTER, with the problem happening on even more devices.

 

The last time I spoke with yourselves was last week to which I was on the phone for around 2 hours explaining all of this to which the problem could not be resolved. 

 

I am am getting VERY TIRED  of ringing and ringing spending hours on the phone repeating myself of this problem and getting no resolution. I have just joined the community today and have seen that other customers are experiencing the exact same problem. It seems from looking on this forum that the issue seems to be the firmware.

 

please can you update my firmware to see if this would finally help.

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Wi-Fi Problems

February 26, 2017, 9:20 am
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Prior to November 2016 we were using ADSL with Talktalk and apart from some very slow download speeds, everything else was fine.  We upgraded to Fibre Broadband in November 2016 and our broadband speed improved significantly, however since then we have experienced drop-outs regularly and we have had to reboot our HG633 router on many occasions. This rectifies the problem but only very temporarily. The positioning of the router and every device in use has not altered. The only difference to our set up has been the new router. I have checked and the firmware is up to date, so the router itself must be at fault. 

Can anybody please advise?
Many thanks.

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Interrupted internet during football match

February 26, 2017, 12:56 pm
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I recently left Virgin Media because of their poor customer service and have been with TalkTalk for only 5 days.  I have Faster Bibre (76mbps) and tv+. The internet and tv boosts have been intermittent every day since the start and today, the service was on and off continually for some hours. During the EFL football (26Feb17), the internt was on and off about 50 times, making it unwatchable. After most disconnects, the box had to be switched off at the mains to get it to respond to any remote control button.  Is this what I can expect for the duration of my contract or is there a remedy for this.

I was promised a minimum speed of 35mbps, not zero.

Any help would be appreciated otherwise it will be a long wait for my contract to come to an end.............

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