My wifi connection with my fibre broadband recently started to drop over the past couple weeks. After speaking to the technical team they managed to get my wifi working downstairs but as soon as I go upstairs the wifi connection stops working. Before this problem started my wifi connection was great anywhere in the house and has been for the past two years. The technical team have got me to change wireless channels for the hg533 router that I have. Can anyone suggest anything else I can try as every advisor gets me to do more or less the same thing but there's still no change to the wifi upstairs. Thanks

I'm getting a lot of frequent disconecttions on every single device in my home presenting me with ''your connection is not private'' on phones computers even firesticks and the the error refrence is ''
Error reference: Intermittent Sync'' can someone help

Hi

Upgrade installation ADSL2+ to FTTC fibre - super router installation timing

I have received an instruction from talktalk by email that contradicts their own website help page as follows

Email Message -

Your go-live date is confirmed.....

....Your Fibre needs to be live before you can set up you router

However this is opposite to -

https://help2.talktalk.co.uk/how-my-superfast-fibre-broadband-installed

If you're an existing TalkTalk customer you can set this up straight away as the router will work with your current Internet connection

I think my old router may be faulty so I would want the super router in place before fibre go live day so that when the engineer connects at the cabinet he will get a clean connection to a new router.

I see no good reason not to install the super router but Talktalk chat operator says it will not work. I think this is incorrect and point to their own website info but still I have the email to tell me different.

PS No wiring / faceplate change happening in the house 

Can anyone clarify?

thanks

HI,

I believe a firmware update on my router might fix this. I take it you have to do it remotely, hence the message. 

Router resets connection after 15 minutes of NowTv playback.

Please fix,  Thanks.

Good morning,

Posting this on behalf of my parent in laws, they just switched from Sky yesterday bringing their phone and Broadband services over to TalkTalk.  They decided to take out the TalkTalk Fibre package (40/2) and the service was migrated yesterday and apparantly completed.

Since then the WAN connection is constantly dropping and resyncing.  I am posting on their behalf as I work in IT and have a good understanding so please don't suggest its my devices or other really basic things!  They have been with SKY for years and never had any faults, but something appears to have gone wrong in the process.

Here are the logs showing what is going on:

Manufacturer:Huawei Technologies Co., Ltd.
Product Style:HG633
Serial Number:C4R8W16919004948
Hardware Version:H.1.01
Software Version:v1.21t
2017-02-23 10:31:34 User Level Notice User admin login from 192.168.3.2 successfully.
2017-02-23 10:31:17 Security Warning Intrusion -> src=116.31.116.43 DST=92.14.99.0 LEN=60 TOS=0x00 PREC=0x00 TTL=49 ID=202 DFPROTO=TCP SPT=56641 DPT=22 WINDOW=29200
2017-02-23 10:31:16 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:31:16 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:31:16 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:31:16 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:31:16 Security Warning Intrusion -> src=116.31.116.43 DST=92.14.99.0 LEN=60 TOS=0x00 PREC=0x00 TTL=49 ID=201 DFPROTO=TCP SPT=56641 DPT=22 WINDOW=29200
2017-02-23 10:31:15 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:31:15 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2017-02-23 10:31:10 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2017-02-23 10:31:07 System Notice DSL connection is active.
2017-02-23 10:30:40 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-02-23 10:30:40 System Notice DSL connection is inactive.
2017-02-23 10:29:48 User Level Notice User admin login from 192.168.3.2 successfully.
2017-02-23 10:29:16 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:29:16 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:29:16 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:29:16 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:29:15 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:29:15 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2017-02-23 10:29:10 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2017-02-23 10:29:07 System Notice DSL connection is active.
2017-02-23 10:28:41 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-02-23 10:28:41 System Notice DSL connection is inactive.
2017-02-23 10:27:17 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:27:17 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:27:17 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:27:17 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:27:16 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:27:16 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2017-02-23 10:27:11 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2017-02-23 10:27:08 System Notice DSL connection is active.
2017-02-23 10:26:38 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-02-23 10:26:38 System Notice DSL connection is inactive.
2017-02-23 10:26:19 Security Warning Intrusion -> src=211.72.97.161 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=53 ID=21570 PROTO=TCP SPT=63387 DPT=23 WINDOW=51363
2017-02-23 10:25:42 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:25:42 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:25:42 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:25:42 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:25:41 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:25:41 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2017-02-23 10:25:36 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2017-02-23 10:25:33 System Notice DSL connection is active.
2017-02-23 10:25:02 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-02-23 10:25:02 System Notice DSL connection is inactive.
2017-02-23 10:24:50 Security Warning Intrusion -> src=90.188.42.239 DST=92.14.99.0 LEN=44 TOS=0x00 PREC=0x00 TTL=56 ID=9191 PROTO=TCP SPT=16036 DPT=23 WINDOW=16596 
2017-02-23 10:24:36 Security Warning Intrusion -> src=91.210.105.56 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=245 ID=54082 DFPROTO=TCP SPT=9 DPT=8018 WINDOW=512 
2017-02-23 10:24:21 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:24:21 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:24:21 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:24:21 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:24:20 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:24:20 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2017-02-23 10:24:15 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2017-02-23 10:24:12 System Notice DSL connection is active.
2017-02-23 10:23:43 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-02-23 10:23:43 System Notice DSL connection is inactive.
2017-02-23 10:23:16 Security Warning Intrusion -> src=61.57.103.238 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=241 ID=61747 PROTO=TCP SPT=22715 DPT=5358 WINDOW=14
2017-02-23 10:22:26 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:22:26 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:22:26 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:22:26 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:22:25 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:22:25 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2017-02-23 10:22:20 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2017-02-23 10:22:17 System Notice DSL connection is active.
2017-02-23 10:21:47 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-02-23 10:21:47 System Notice DSL connection is inactive.
2017-02-23 10:20:56 Security Warning Intrusion -> src=110.35.219.194 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=53 ID=40203 PROTO=TCP SPT=21895 DPT=2323 WINDOW=12
2017-02-23 10:20:44 Security Warning Intrusion -> src=89.42.178.68 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=244 ID=15795 PROTO=TCP SPT=29371 DPT=5358 WINDOW=146
2017-02-23 10:20:11 Security Warning Intrusion -> src=31.129.64.213 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=53 ID=53768 PROTO=TCP SPT=54734 DPT=23 WINDOW=51166
2017-02-23 10:20:03 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:20:03 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:20:03 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:20:03 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:20:02 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:20:02 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2017-02-23 10:19:57 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2017-02-23 10:19:54 System Notice DSL connection is active.
2017-02-23 10:19:23 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-02-23 10:19:23 System Notice DSL connection is inactive.
2017-02-23 10:17:49 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:17:49 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:17:49 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:17:49 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:17:48 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:17:48 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2017-02-23 10:17:43 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2017-02-23 10:17:39 System Notice DSL connection is active.
2017-02-23 10:17:09 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-02-23 10:17:09 System Notice DSL connection is inactive.
2017-02-23 10:16:51 Security Warning Intrusion -> src=71.6.165.200 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=109 ID=32267 PROTO=TCP SPT=38582 DPT=1883 WINDOW=361
2017-02-23 10:16:26 Security Warning Intrusion -> src=122.162.219.103 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=52 ID=56310 PROTO=TCP SPT=46249 DPT=23 WINDOW=421
2017-02-23 10:16:25 Security Warning Intrusion -> src=93.174.93.136 DST=92.14.99.0 LEN=40 TOS=0x00 PREC=0x00 TTL=249 ID=5500 PROTO=TCP SPT=54814 DPT=8891 WINDOW=102
2017-02-23 10:16:18 User Level Notice CWMP:Cwmp post inform success.
2017-02-23 10:16:18 User Level Notice CWMP or STUN parameter be changed.
2017-02-23 10:16:18 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-23 10:16:18 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2017-02-23 10:16:17 User Level Notice CWMP inform message: parameter change.
2017-02-23 10:16:17 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.

Here are the modem sync stats when it is connected:

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
2000
Downstream line rate (kbit/s):
39997
Maximum upstream rate (kbit/s):
10521
Maximum downstream rate (kbit/s):
47636
Upstream noise safety coefficient (dB):
15.6
Downstream noise safety coefficient (dB):
8.2
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
6
Downstream line attenuation (dB):
16.8
Upstream output power (dBm):
5.1
Downstream output power (dBm):
9.6
Channel type:
Fast
DSL up-time:
0 days 0 hours 1 minute 0 seconds

Please help, I have updated my profile details with the relevant phone number for their TalkTalk Account that is affected.  So far first impressions leave a lot to be desired.

Thanks

I need help with my talk talk wifi. everytime I go to watch my WWE network app. the wifi goes off every 10 mins. the wifi seems to turn it self off. can you please help and fix this please as I cant watch nothing on it keeps going off only on this app

Hi guys,

I've recently just switched over to fibre optic, i've spoken to talk talk over the phone and they don't seem to be doing anything to help the slow speeds.

Currently I can only connect 2 devices before it is so slow i can't use it at all.

Any advice?

Hi broadband speed has been pretty poor the last few days, particularly during the day. I work from home so speed of  below 3mbps is very disappointing. I have done all the usual steps  re rebboting router and testing master socket - speed still inconsistent and intemittent. Can someone have a look please? 

Hi,

I got upgraded to fibre yesterday after having BB with TT for about a year (no problems at all) but ever since they upgraded me to fibre yesterday I've not had any Internet connection what so ever...

I've got a microfilter that I've changed with no luck.

Tried the test socket but no luck

Even changed the router to an old version I had and that didn't help the problem.

I spoke on Web chat with an advisor and they didn't report any fault in the line....

So any suggestions...

I'm using a Huawei HG633 router.

I've now got to wait until 6th of March for an engineer visit with no broadband and no TV 

Many thanks

Hello Everyone, still new at this. Could you guys help me and try to push the date foward? I'm due to receive the router on the 9th of March but I am moving tomorrow. Is it possible to try and shorten the awaiting gap?

My fibre speed has dropped significantly in the last week or so, from 36 ish to 14. I spoke to a bt enigneer who was in my village and he told me there was a problem with 100 or so connections in the cabinet and mine is probably one.

Can you test it and fix it? I don't see the point in paying for fibre speed if you don't get it.

Thanks

Currently turned my HG633 into a "Modem" for my new NetGear R7800 X4S

As it stands, I no longer have a Static IP as I did on my HG633 as standard, and any attempt to "emulate" the same connection settings ends in a DNS and IP error.

How would one configure the R7800 to correctly use a static IP?

Hi I've just ordered broadband but it says it's going to take two weeks to deliver router why so long

I signed up to talktalk fibre on February 20th and today I received an email stating that my order has been cancelled. No explanation and I have already received my free sim? Can you provide me with a explanation for my order being cancelled?

Hi can you please tell me how to return my second not working super router

Hi can you please tell me how to return my second non working super router

Hi, I phoned and did chat to Talk about upgrading my Fibre fro medium to large, however they say there system is down or I still have an open order??? My Fibre was go live at least 2 weeks ago :-(

Hi

So my son realised our fibre broadband was running slowly contacted tech (17/2/17) after taking an hour to do all their tests he said there was, they sent an engineer 19/2/17 INC000014745150. So the engineer came (at the wrong time luckily someone was in) he said there was a problem with the line i would need a bt engineer, should be in contact within 48hrs, ok i thought. So i waited till 22/2/17 then phoned no engineer had been or contacted me im so sorry i will ask for engineer now should be 48hrs (where have i heard that before) INC000014769863. So i called 48hrs later where the gentleman took me through all the tests i had on 17/2/17 to say i need an engineer. Really just need to know  how long this will take i just get fobbed off then no engineer visits i understand it may be an outside visit but i get no feedback at all just  a shitty internet speed thats 15x slower than it was and is getting slower every day.

Hi TalkTalk

I had a steady 70Mb download speed since upgrading to the Fibre Speed Boost last year.

Yesterday during the storm Doris gales the internet went down for the first time ever.

When I got back from work last night it was back up but the download speed was reduced to 40Mb

I restarted the router a few times but still I cant get more than 40Mb download, upload speed is unaffected and still at 20Mb

Speed tests were all done wired on my main PC and an old laptop in safe mode with networking and everything else disconnected.

I have a master socket with built in filter installed by a TalkTalk engineer 2 years ago, phone was unplugged, no extensions.

Phone dial tone sounds fine with no crackling.

I'm using my own TP-Link N600 router.

I know I should probably dig out the old TalkTalk router but are there any line tests you can do first?

Also can you check I am still on 76Mb profile and have not been switched by mistake back onto the 38Mb

Also I have 2 old TalkTalk routers and its not obvious which is for fibre and which is the old adsl router I used ages ago. How do I tell?

Forum Profile is updated

Regards Tim

a week ago i kept losing my internet connection..and a tech agent at talktalk changed my wifi channel to auto.....

it seemed to cure the issue

however since yesterday the fault has come yet again

been on chat to speak to advisor ..they said they were doing line tests and then ring me back with remedy...but as usual i lost internet during chat

im at the end of my tether now ...fed up ..

want this sorting