When i first got fibre all my tests results were fairly even using different speed tests (around 32 - 35 Mbps) i have noticed over the last week or so they seem to be differing quite a lot, could someone explain why this is happening, thanks.
The first is TalkTalks own test, the second speedtest.net and the third thinkbroadband.
Edit to add - All tests done on the same PC conected by ethernet and nothing else in the house using the internet.
Hi there, we are getting a PPP Shutdown error on our draytek when trying to connect to Talk Talk. Same issue as below in an old post:
https://community.talktalk.co.uk/t5/Product-Archive/Unstable-connection/td-p/161428
But in that post no solution was posted only that it was fixed.
Thanks in advance
Hello
does anyone know how to get the speed up on the faster fibre
i just signed up to the boost to get 78Mb but the speed on my line has not increased. on a wired speed test i am only getting 25Mb on a good day.
ran talktalk and they don't want to help as i have a netgear modem but if i plug their super modem in it does not get any better.
the guy who sold me the boost said it would increase by time but it has been on for 2 weeks now with no difference
can anyone help me please
hi,
could any of the moderators look in to the problems my neighbour is having with his service.
his user name is pongo-75.
he's having major issues since upgrading to fibre.
he's run all the tests and talked a few times to customer services but ain't getting any where fast.
2 talk talk engineers have been out and say the fault is at the cabinet or exchange but bt ain't been to fix.
his fibre went live on the 20th feb and hasn't worked since.
he's tried posting but it won't show up
thank you...
I received a new DSL 3782 router a few days ago in preparation for my upgrade to Fibre.
Although I am able to connect to the Internet with it, my Avast Antivirus Wi-Fi Inspector scan returns a High Severity DnsMasq heap buffer overflow vulnerability warning about the new router.
Warning message is as follows:
Device is vulnerable to attacks
Description: Service is vulnerable to attacks from within your network
Catalogue ID CVE-2017-14491
Details:
We have identified the following problem with your router: DnsMasq heap buffer overflow vulnerability.
Severity: High
Reference: CVE-2017-14491 : Google Security Blog (link)
Description:
The affected device's DNS Service is running an outdated version of the DnsMasq software which is known to have a heap buffer overflow vulnerability.
Recommendation:
The issue was fixed in DnsMasq software version 2.78, released in October 2017.
To solve the vulnerability on your device, apply the firmware or system update that contains the DnsMasq software version 2.78 or higher provided by your device's manufacturer.
I am understandably unhappy using this router for any longer than I have to. Please can I request that you send me an HG633 router as a replacement and a returns bag and I will send the problem router back to you? Thank you.
ka2000
Hi Guys,
I have been trying to sort my MIL's broadband all day. The hub is saying connected - Broadband light is GREEN but the Internet light is RED. I've logged on to the hub and it indicates that the internet is disconnected and there is no WAN IP. I have rebooted the hub and turned it off for 30 minutes with no effect. Any suggestions about what to do next please?
HI GUYS...AFTER 5 TIMES CHATTING WITH TECH TEAM,I LOSE MY HOPE TO RECEIVE MORE THAN 30 MB...MY PROMISE SPEED WAS 61.5MB..BUT I NEVER SAW MORE THAN 30...DONE ALL POSSIBLE SETTINGS AND STILL NO GOOD...HELP PLS....THX
Hi,
We have had consistent low speed for a few weeks now , at less than 2M bit/s. Even the upload speed is higher at 10Mbit.
We have had the same socket, same router, we went through all the usual optimisation stuff, used cable and wifi to test etc. I already called support weeks ago to go through all the test. We asked to get the issue escalated but we havent heard about anyone yet from TT.
Please could you suggets a solution in order to get back the service we are paying for.thank you. I strongly beleive this is external to our house, or a faulty modem.
Thank you
Fibre router: HG635
As stated in many other posts I too have experienced issues with logging in to router. And occasional difficulties with connection resolved by reboot.
Thanks
had a fibre upgrade done on the 20 feb. the speed is awefull
have been in touch with customer services a few times with no joy.
have had 2 talk talk engineers out to try fix the fault with no luck. have done all the tests with the test socket and direct wired to computer and it's still no good.
the second engineer said bt needed to come out and check the cabinet and exchange for a fault.
i have struggled with a poor internet connection since the 20th feb and not been able to watch the sports that i pay for.
talk talk have not been very helpfull so sar and i am stuck as what to do next.
please help as i am going around in circles.
So my data link rate was 20000/60500kbps and snr margin was between 5.8db-6.2 dB stable for months and now it’s terrible it has dropped over 15-18 mbps in last 2 days and now I’m way out of my predicted range can I have DLM reset as these speeds are way out off my range and I’m paying for speed I do not have FIX THIS TALKTALK!!!!!
this is my stats right now which is stupid since I have 76mbps package
UpLink / DownLinkSNR Margin:Line Attenuation:Output Power:Data Rate:
| 7.0 dB / 9.2 dB |
| 0.1 dB / 8.7 dB |
| 0.7 dbm / 0.1 dbm |
| 19999 kbps / 42079 kbps |
Reposted my post from yesterday which I made in the Broadband section and I am on Fibre Broadband so should be in this section.
Long story, condensed version.
My broadband and landline telephone have been dead since the 22nd Feb.
So far I have had 5 long sessions on your chat lines, a visit by one of your engineers on the 6th March and 3 promises of a response within 24/72 hours to advise the solution. The fault apparently is in the BT line somewhere, and during my last chat on Friday last week I was advised that the issue has been escalated for action by BT and that your Fault Manager had also been made aware and that I would again receive a response within 72 hours.
So far I have had no responses from Talktalk, I have been without broadband and telephone for over 3 weeks and my patience is wearing a little thin to say the least.
If anyone can offer any assistance it would be much appreciated.
Hello All
Firstly let me clarify that I don't expect download rate to equal sync rate. I understand the nature of some necessary overhead, but....
My sync rate is very stable and occasionally varies within 16-20Mbps yet I have never exceeded 12Mbps in tests in the entire time I have been with TT. This leads me to believe that there is a cap on d/l rate, despite supposed automatic DLM.
I know from experience with other providers that it is possible to achieve download rates within 1Mbps of the sync rate, consistently.
Currently, my sync rate is 19.999Mbps and has been solid at that rate for weeks (no disconnects as I'm using the brilliant Billion Bipac 8800), and as ever, d/l achieves only 12.1Mbps.
My experience of getting TT to deal with any issues has not been good so if, as I expect might be the case, that my enquiry goes nowhere, I guess I'll have little choice but to change provider, unless someone can help here?
TIA
Andy
After moving house with our fibre package we have gone from over 37 mbps download speed to never exceeding 20 mbps, no change in hardware our side.
For some reason BT Line Checker is currently saying 'no data' for our phone number, but previously it has shown our line is capable of far higher, and our low d/l speed could be indicative of faulty wiring.
P.S. I should point out what we have now been here two and a half months.
What do TT guarantee as a minimum on the 38Mb deal ?
If my sync speed is 32Mb, is 20Mb reasonable or below the minimum ?
Hi - Seems my line is capped at 2/20. Is this correct?
So - I've had an ongoing problem since December.
My connection normally moves along at ~40-45Mb/s down. Work's pretty well. Every so often, I will suddenly lose speed to sub-10Mb/s. Restarting the DSL connection on the HG633 (normally) clears it right up and it goes back up. It'll last anywhere from a month to 5 minutes and speed will drop again.
Around mid-January - I implemented a speed monitoring tool to run a speed test every hour (which I moved to every 3 hours last week when the connection had looked stable for long enough).
Below is the graph of the speed test.
Now - here's the challenge. When the problem was occuring in January - I rang TT ... went through the usual checks and got booked for a BrightSparks engineer visit. Earliest appointment was 3 weeks later ... but then I had to travel for work on the day of the appointment ... so move it - 3 further weeks on (earliest available!). Low and behold, 7 days before the visit, the connection has been stable for 2 weeks and I've nothing to show the engineer, so I cancel.
Again - the connection remains stable for a while then goes haywire for about 24 hours, then back to stable until the last 2 days when even restarting the DSL connection seems to be a very temporary resolution.
There's no noise I can hear on the line (even when the speed is going up and down).
I was originally wondering if it was a problem related to the wind (fraying on a cable maybe/bad joint?), but it's been reasonably calm here today (and we've had windier days with no issues). It might be related to the cold, but we made it through the snow in late Feb with no issues.
So now I'm at a loss as to how to proceed. I could re-call, re-book a BrightSparks visit (and wait 3 more weeks), but if he turns up and the line is stable - what am I supposed to do? I'm 90% certain the issue isn't internal to the house as nothing's changed beyond a cable change (see below). There's 10% of me that's wondering if it's the router itself.
I'm attaching the speedtest results (the 4-5Mb increase in late Feb was a replacement of some cables to see if that helped) so you can see. I'm generally considering little dips to 30Mb/s as 'stable' because that could simply be a video stream running at the same time as the test. It's where the down speed goes sub-20Mb/s that I worry.
Thoughts? Ideas? Options as to how to proceed?
I upgraded to fibre last week expecting to get up to 38mps, however I am only getting up to 12mps. I have tested the speed throughout the day and this is the maximum I have managed.
I used to get 8mps with faster broadband so it does not feel as if the gain has been significant.
Router is plugged into the master socket. Only 2 devices attached (laptop and Sky box)
Good evening,
I from I 8 of march with new plan with talk talk fibre, but my fibre so poor download speed average is 16mbps.
I watching IPTV on my box Mag254
my streaming all the time stopping, i dont know what is the reason because with my simple broadband not was problem.
Is that firmware problem or modem router HG633 ? I thinking replace my Huawei HG 633 to another.
Thank you
Since returning to TalkTalk (Fibre) two weeks ago I have been unable to connect my Canon MG7752 printer by WiFi with the TalkTalk DSL-3782 router. It worked (and still works) fine with the SSE router (my old supplier). And my android devices connect by WiFi with no problem with the TalkTalk router. I have been sent a replacement of the same TalkTalk DSL-3782 router, but same problem.
I am suspicious in case the router firmware needs to be updated (currently v1.08t) as TalkTalk staff said it should be a higher version (v2.1.2t ), but although one member of staff said they could update it, another then said they cannot as they cannot remotely "access" my router at the moment, but it might get updated in due course (timescale?). There seem to be mentions on TalkTalk forums about an issue with the firmware that might relate to my difficulties... The TalkTalk technical support team didn't seem to recognise a problem with the router though.
I have had emails/phonecalls/90 minutes of remote access support by Canon trying various settings changes. I am reluctant to send my printer away for repair if it is a router issue.
Thank you in anticipation of any help.
