Hi,
I've just noticed that there is a new firmware for the HG633 super router (2.00t I believe). Please could you push the update to my router as I have problems logging into the web admin interface and issues with DHCP. Hopefully the update will resolve the problems.
Regards,
Paul Williams.
Having spent ALL last Thursday morning on the phone, then again that evening trying to resolve my poor internet connection, then promised it being escalated higher up within 72 hours (which didn’t happen), I now have to wait until Friday for an engineer to attend. IF it gets resolved then will there be any compensation for time without being able to use the internet?
Eversince I contacted talktalk due to my Wi-Fi being slow, the only fix they had was to update my router. Which they did. And now I have noticed that not only do I have slow speeds but the wireless keeps cutting out every so often. All of my wired connections stay connected when the wireless doesn't stay connected.
Router Model: HG633
Current Firmware: 1.22t
I am experiencing the widely reported issues with 1.22t, e.g. 192.168.1.1 inaccessible and other issues. Please may I kindly request for my router to be updated to the BETA firmware 1.22.1t ASAP.
Best Regards,
Hi. For the last 2 weeks i have had DLS go inactive and then reactivate on my Fibre broadband. Sometimes up to 3 times a day. Had this issue with a HG633 on V2.0 and also on my HG635 Version 1.10t.
At present i am working on the HG635 that i swapped to due to the contsant loss of broadband on the HG633.
This morning DSL dropped and reactivated when no one was using broadband. DLS light went off, then came back on red before returning to green (online)
Just a little concerned that the BT DLM is having a field day with this and dropping speed
No noise on line. So is Openreach messing about or are both routers at fault. Hard to say, but would be obliged if someone can check. attached screen dump of present settings
Hi, I'm wanting to use my own router and am needing the password for it to connect to the TT servers. Unfortunately as my phone line does not work I cannot call through from my home phone for it to be read out to me, is there any way of calling from a mobile or getting it emailed to me?
Thanks for any help.
Please can I get the latest firmware update for the HG633. I'm hoping this will solve my super low fibre issues. Like many others here i'm getting very slow fibre speeds and dropped connections. Tried all the usual stuff that TalkTalk recommend and did the online chat, always comes back as nothing wrong. I am paying for Fibre and was getting 12mb, but now it's 1.4mb max and even dropped to 0.7mb last night. This is slower than my previous non fibre I was getting with Sky. I've constantly had issues ever since having talktalk and can't recomment their service to anyone. As soon as contract is over i'm off.
Please can I get the latest firmware update for the HG633. I'm hoping this will solve my super low fibre issues. Like many others here i'm getting very slow fibre speeds and dropped connections. Tried all the usual stuff that TalkTalk recommend and did the online chat, always comes back as nothing wrong. I am paying for Fibre and was getting 12mb, but now it's 1.4mb max and even dropped to 0.7mb last night. This is slower than my previous non fibre I was getting with Sky. I've constantly had issues ever since having talktalk and can't recomment their service to anyone. As soon as contract is over i'm off.
Recently applied the 76mb speed boost for fibre but download speed remains the same at 38mb, however my upload has jumped from 9.35mb to 18.85mb.
I checked my router firmware and it is version v1.08t dated Dec 1 2016-11:33:53
Is this likely to be the problem?
Hello, I ordered the subject package earlier for £25 per month, however I have just seen that talktalk offer an even cheaper package of £22.50 🤔 (why I wasn’t offered the cheaper package I don’t know). In either case, what does the package include? The online chat woman I spoke too wasn’t exactly very clear tbh....
Any help would be greatly appreciated.
Thank you
Rich
Hi,
After years of waiting we've recently learned that our closest green street cabinet finally supports fibre broadband (FTTC). A search on the BT website for our postcode / telephone number offers us a fibre service. A similar search on the TalkTalk website shows that fibre isn't available.
I guess there's bound to be a delay between BT / OpenReach enabling a cabinet and the same update being passed on to TalkTalk. Does anybody know how long it takes for an FTTC-enabled cabinet to be available to TT customers and is there anything I can do to speed this up?
Looking forward to more than 3Mb download speeds!
Thanks in advance...
I upgraded to fibre broadband on 15/5/2017 and since then have had problems with intermittent broadband speeds as low as 2.7 mbps download. The only way to resolve this was to switch the router on and off again. (see excel spreadsheet)
A new face place was fitted to the master socket which did not make any difference.
I would get a few weeks where the broadband was stable and I would get fairly good speeds.
An engineer was booked for 25/1 but I cancelled this. BT had been working on the pole nearby and everything was fine. This happened to coincide with my other telephone line (not Taltktalk and landline only) being fixed.
1/3 - Rang TT again to complain about broadband dropping out and BT Open Reach engineer visited. A brand new BT Master Socket 5c with dedicated port for phone and adsl was fitted. Engineer also said that the downstream noise safety coefficient was set too low at 3. This meant that the download speed was too fast and therefore could not remain steady. He set this to 6 and for a week I did not have any problems. Problems with either slow or no broadband started again 10/3 when had to switch router off to get enough speed to even download emails Each time the router is switched off or unplugged it clears all the errors that might have occured and the download speed is amazing but does not remain steady
Rang TT on Sunday 9/3 and various texts went to and fro. Firmware in router upgraded to latest version and monitor speeds for 48 hours. 9/3 at 10pm download speed of 1.59 - could not even connect to the internet - had to restart router again. Needless to say the firmware upgrade did not work and speed issues still bad. Broadband stable but at speed of approx. 6 mbps. Rang TT on 14/3 and went through all the tests again, asked if I had a spare router – no I don’t. Did not listen when I explained that new master socket was fitted on 1/3. Made re change over to the master socket so of course the speed was good again as the router had been restarted.
All the speed tests are done via a wired connection from new laptop running Windows 10. Laptop is switched off every night.
TT would not listen when I asked him to hardset the downstream speed safety coefficient and another egineer booked for 29/3 12-3.
How can I get the downstream speed safety coefficient set to 6 and remain there?
Thanks
Here's an idea... why not deliver the speeds that you guarentee when people sign up to Talk Talk. I was with BT before and they managed to give me 56Mbps on their broadband. Why can Talk Talk only deliver 32Mbps even when you promised 49?
TT has provided me with a DLINK 3782 Modem which has been factory programmed to work straight out of the box and this is great for anyone who just wants to set up and go.
However the user has restricted abilities to change parameters, namely the DNS servers.
They are TT servers and users should have the flexibility to choose. Not sure why this is fixed and an imposition. Regardless of how wonderful the features of TT DNS servers must be, surely, the paying customer has the right to choose and this should be on the modem provided.
Looking forward to reasons why
Hello,
I recently moved house and chose to move my fibre package with me. I moved in on the 12th and I do have internet but only at adsl speeds, I've checked the router and it's showing the line standard as ADSL2+ and not VDSL, any help with this matter would be greatly appreciated.
I am looking to re-join talktalk after being with plusnet for 12months. Is the Hg633 router still causing problems with the wifi? The router would only get a download speed of about 17mb over wifi but 38mb over ethernet. Is this still an ongoing issue after 2.5 years?
Hi I want to sign up for the Fibre Upgrade. However my house currently doesn't have an NTE5 socket - is the upgrade of the socket included in the price?
The reason I don't have an NTE5 socket is partially down to having old style star-wiring. BT used to remedy this for free- - but am not sure what the current situation.
hi i was told that i would go live on the 6/3/18 and on th 7/3/18 i was still not live and still had no router.told then 8/3/18 was live.
on the 8/3 i rang and was told that they are waiting for a openreach line test and would ring me back.
10/3/18 still nothing so rang again told they would ring back with an update as it had be escalated to the back office and would take 24hrs.
12/3/18 rang up again and told would be live by end of day and router is still being proccesed.
rang back 12/3/18 in the evening and was told that line needed further investigation.they would update me in the morning.
rang this morning as still not had an update and that it was escalated and would have an update within 2 hrs.got to after lunch 5hours later and still nothing so rang again and told the escalation would take 5-7 working days.
all i have recived is the email ref. my order and the direct debit mandate letter.
what is happening now as im disabled with no phone and internet and ive used my mobile allowance.if it goes on much longer i will have to cancell and move supplier.i cant belive that every phone call ends in different story.
Hi,
I am working from home and connect to a VPN, today I have been disconnected more than 10 times.
I have rebooted the router - same issue
I have restored factory settings - same issue
I disabled Remote management within the router settings - same issue
Hardware version:H.1.01Software version:v1.22t
Are you able to help please as it is impacting me being able to work.
Thank you
A. When it is still an ADSL2+ one after TalkTalk has allegedly upgraded the connection a to 38 mbps FTTC one.
I am hoping that an OCE will pick this up because my experience of using the phone support route is abysmal...
I have been with TT since it was Tiscali. I recently decided that I was paying too much for legacy broadband on an LLU line and elected to upgrade to FTTC 38 meg, with the go live date scheduled for 13-MAR-2018. I had previously used my own Netgear router but that was ADSL-only so I took delivery of an HG633 ready for the upgrade & set that up in advance.
Over last few years, my ADSL2+ connection has been mostly very good, with linespeeds sometimes of over 17mbps logged by my own Netgear router and Ookla throughput measurements of over 14mbps, prettty good for 1.5km from exchange? Reliability has mostly been extremely good as well.
Between 07:00 & 08:00 on the appointed day, the DSL line duly dropped & restarted repeatedly. I thought, oh good, this will be the switchover taking place. Then, later, an automated email arrived informing me that my 38 meg FTTC connection was now live.
Logging into to the HG633 router soon revealed that the linespeed was in fact some 25% less than it was before the upgrade!
Another clue was that the HG633 was reporting the connection type as ADSL2+ not VDSL. I also borrowed an HG635 & got slightly better linespeeds (15 mbps) but still an ADSL2+ connection was being recorded.
As final confirmation that the line has not been upgraded to VDSL2, I plugged my own Netgear ADSL-only routermodem back into the line & lo and behold, obtained a 17mbps ADSL2+ connection! This can only mean that the line is still running as ADSL2+ - such a modem cannot possibly connect to a VDSL2 enabled line, because they use different frequencies.
I tried reporting all this to a series of TTs remote (South Africa perhaps ?) telephone agents, over poor audio quality phone lines, with the last frontline agent unable to progress my query on to the next support level because of "internal problems" and who then asked me to ring off & go through the whole tedious process again, at a later time, would you believe!
Of course, these poor souls look at the database and it says my line was upgraded and the new contract is now active, but that is meaningless unless it actually reflects the true picture on the ground ...
I have also run the TalkTalk (Ookla-based) speed test several times, to give a support person some numbers to look at (I think they can view speed test results remotely). Ironically, it repeatedly tells me that I have a good speed result, within the range predicted for my line!
I think it can determine that it is running on an ADSL2+ connection and not the 39-40mbps that TT state I should experience on the welcome letter and account pages.
Clearly I need some helpful action from an appropriately knowledgeable support person at TT, in order to resolve this ludicrous situation, as I fear that I have no hope of ever resolving it via the phone route.