Hi,
Can my hub be updated to the latest version please?
My details should be in my comminity profile.
Thanks
Richard
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TalkTalk Wi-FI Hub Firmware Upgrade Request
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Cannot Connect to Fortnite With TalkTalk Fibre
Good evening everyone.
I have been having a few issues this afternoon logging into the Fortnite game (via the epic games launcher) on the PC.
It was working fine this morning but all of a sudden, it doesn't want to connect. I keep getting an error saying page time out and internet connection issues.
I've rebooted the PC and Router several times to no avail and tried a VPN connection to a server in the UK and in the US which works perfectly.
This leads me to say that the problem is TalkTalk servers not communicating with Epic Games.
I have had a painful hour or so on live chat which went around in circles as I fear that I am more technically minded than the person that I was speaking with.
The VPN solution rules out the Epic server as well as router and hardware issues at my end and points to throttling or port forwarding problems on the TT network.
We have the latest WiFi Hub and the PC is on a wired Cat 6 connection. Every other site works perfectly, its just the Epic games login servers that I cannot connect to.
Is anyone else having a problem with Fortnite and TalkTalk at the moment because it just won't work here and its not practical to play via a VPN.
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Speedboost never makes much difference?
So here is the issue. On standard fibre I get a constant 35-37mb, day or night never dropped below that. When I was with BT I had a constant 49-50mb again never dropped below that. My line can take up to 79mb, With Speedboost applied it never hits 60mb, it ranges from 40-59mb dependant on time off day, it's not consistent. This happens with both my old DLink router and the new Hub.
Any ideas or anyone else have this issue?
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How to to set up 2 Sagemcom Fast 5364 routers on the same network
I want to add a further 5364 in another part of the house purely to extend the WiFi coverage. The house is networked with Cat 5 so I simply want to plug in the second router by Ethernet to produce further WiFi on the same network name and password. I have done this with older routers successfully.
I know I need to turn off the DCHP on the second router but when I try this the dashboard then says the IP addresses on that page are invalid and i cant change them to anything that allows the page to save.
Am I doing something wrong or is there another way to do this - I understand these routers are more restricted than older ones but surel there must be a way to do this ?
Thanks
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DSL-3782 Questions
2 Questions:
1) What's the current firmware version on the DSL-3782?
2) Is there an 'always on' setting somewhere on it? A family friend has joined and their router times out after a certain period with a red 'Internet' light (It does NOT lose sync, merely the red light) I've told them NOT to turn it on and off if possible in case it confuses the DLM.
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Wifi Hub not working properly
Hi,
I recently upgraded from Broadband to Fibre and was sent a new Wifi Hub (Sagecom). When I set up the new router the Wifi seems to be working fine but my computer upstairs which is connected by a powerline adapter won't work at all. I can't even ping the router and Windows is saying it hasn't got a valid IP configuration. However, when I change back to my old router my computer upstairs works fine.
Furthermore, since switching to fibre I don't seem to be getting faster speeds than I was previously!
Regards
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Secure Connection Failed
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Multiple, random dropouts of service. Logs provided.
Hello.
Since Joining Talk Talk I have had daily dropouts of service, sometimes 4 or 5, sometimes many more. Basically, the hub flashes orange for 2mins, I lose all connection and it's getting annoying (mid stream of a TV program for example). More so this is affecting home security as I have wifi enabled security cameras and an alarm system in my house.
Doing some basic Google searches and looking on this forum I see its a common thing to happen.
Date/Time Severity Module Message
| 31.05.2019 18:08:37 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 31.05.2019 17:55:17 | Info | WIFI | Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) |
| 31.05.2019 17:54:03 | Info | WIFI | A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G]) |
| 31.05.2019 17:47:40 | Info | WIFI | Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G]) |
| 31.05.2019 17:47:40 | Info | WIFI | A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) |
| 31.05.2019 17:43:18 | Info | WIFI | Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) |
| 31.05.2019 17:39:50 | Info | WIFI | A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G]) |
| 31.05.2019 17:07:05 | Info | SYS | TR-069 connectivity to (acs.talktalk.co.uk) has been closed |
| 31.05.2019 17:07:02 | Info | DHCPC | The WAN DHCP client IP address 88.105.71.1 |
| 31.05.2019 17:06:32 | Info | DHCPC | The WAN DHCP client process has successfully been launched on Vlan 36 |
| 31.05.2019 17:06:30 | Info | XDSL | VDSL connectivity is up port 1 |
| 31.05.2019 17:06:19 | Info | WIFI | A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) |
| 31.05.2019 17:06:18 | Info | WIFI | Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) |
| 31.05.2019 17:06:18 | Info | WIFI | A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G]) |
| 31.05.2019 17:06:18 | Info | WIFI | Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G]) |
| 31.05.2019 17:05:49 | Info | XDSL | VDSL connectivity is down port 1 |
| 31.05.2019 17:05:49 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 31.05.2019 16:21:09 | Info | WIFI | Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G]) |
| 31.05.2019 16:21:09 | Info | WIFI | A WiFi device <B4:CD:27:B0:65:89> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) |
| 31.05.2019 16:19:24 | Info | WIFI | Device <B4:CD:27:B0:65:89> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV]) |
Here is a snap of my total logs when this happens. The time it happens is linked with the following "warning" :
The WAN DHCP client process has successfully been terminated on Vlan 36
I've checked multiple times my Vlan is set to 101 as per a residential address.
Date/Time Severity Module Message
| 31.05.2019 20:01:08 | Error | DNS | DNS name resolution failure (_msdcs) |
| 31.05.2019 20:01:08 | Error | DNS | DNS name resolution failure (_msdcs) |
| 31.05.2019 18:08:37 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 31.05.2019 17:05:49 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 31.05.2019 13:17:29 | Error | DNS | DNS name resolution failure (sync.adaptv.advertising.com) |
| 31.05.2019 13:10:17 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 31.05.2019 08:09:03 | Error | DNS | DNS name resolution failure (90.232.220.104.in-addr.arpa) |
| 31.05.2019 08:04:01 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 31.05.2019 07:07:40 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 30.05.2019 23:05:45 | Error | DNS | DNS name resolution failure (91.232.220.104.in-addr.arpa) |
| 30.05.2019 23:03:00 | Error | DNS | DNS name resolution failure (69.232.220.104.in-addr.arpa) |
| 30.05.2019 19:55:31 | Error | DNS | DNS name resolution failure (_msdcs) |
| 30.05.2019 19:55:31 | Error | DNS | DNS name resolution failure (_msdcs) |
| 30.05.2019 18:04:47 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 30.05.2019 18:02:47 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 30.05.2019 17:14:45 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 30.05.2019 14:10:19 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 30.05.2019 13:10:41 | Warning | DHCPC | The WAN DHCP client process has successfully been terminated on Vlan 36 |
| 30.05.2019 11:52:16 | Error | DNS | DNS name resolution failure (_bittorrent-tracker._tcp.88-105-71-1.dynamic.dsl.as9105.com) |
| 30.05.2019 11:52:16 | Error | DNS | DNS name resolution failure (_bittorrent-tracker._tcp.dynamic.dsl.as9105.com) |
Here are my logs only showing warnings and higher. Again the drop out of the service is when the "warning" messages appear. Those are 2 pretty good days, only a total of 10 dropouts between them!
I would like to resolve this issue so I may go back to times when I can stream on my TV without interruptions and also know that I am getting the service that I am paying for.
Any help?
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uphgrade router to wi fi hub
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Help with port forwarding WiFi hub
Just got my new WiFi hub and looking for help regarding port forwarding for PS4.
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Disconnections
Hi guys could a OCE take a look at our line been getting several disconnections for a couple of months,the router a TP Link is showing all its lights has if connected no warning lights bought a new router but the same is still happening new filter and cables fitted and no noise on line,only way to get it back is switch the router of for 30 mins and then it’s back getting good speeds so no problem there the new router is another TP Link,its affecting both cable and WIFI even though its showing conected.
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Fibre below minimum guaranteed speed.
Hi there,
I switched to Talktalk back in Oct 2018 from Sky. While I was with Sky I never had any Issues with the speed of my fibre over a 4 year period.
Up until January we were getting 42.06 Mbps Down and 11.98 Mbps Up with a sync speed of around 45Mbps.
Back in January we had some rewiring done at the property and started to get issues with disconnections.
This turned out to be an intermittent terminal in the new socket that the router was plugged in to.
Unfortunately this has caused my speed to be capped which I was unaware could happen with DLM. All faults have now been fixed for at least 4 months and yet my sync speed has still not increased from 34999 kbps.
I know this is splitting hairs, but my guaranteed speed from Talktalk is 35Mbps which is the absolute minimum that the BT Wholesale Checker says that my line is capable of receiving.
Given that before the problem with the dodgy socket that was causing disconnections that the sync speed was at least 45Mbps I belive that DLM has banded the line and become stuck.
So far I have had the faceplate on the master socket removed for the past 2 weeks and there has still not been a shift in the speed.
Please could somebody look into this for me.
Regards
Rose Cooper
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Connecting Ring Doorbell To Network
Hi all,
Changed my router yesterday to a Sagem 5364.
All went well connecting my laptop, mobile phone, Smart TV etc to new router.
Then I tried to connect my Ring Doorbell which simply refused to connect to the "New" router network. I spoke with Ring Customer Services for over 45 minutes and to be fair to them they really tried to sort the issue without success. In the end we found that the Ring doorbell is working perfectly fine but the issue seems to be that the new router will simply not allow the Ring device to connect possibly due to a Port issue or a Firewall blocking the Ring device (I don't really understand what this means!).
Ring Customer services advised me to contact Talktalk to explain the problem and to see if they could help with a resolution. The call to Talktalk lasted less than 5 minutes as they told me that they could not help with a connection issue with a non Talk talk device which seems a bit strange as surely almost all devices that we connect to our network at home are Non Talktalk. I tried explaining that the Ring worked perfectly fine with my old router and that the issue must be down to the new router, unfortunately they reiterated that they were unable to help.
So I now have a nice new router that is working absolutely fine with all my other devices but not the Ring.
I'm not technically minded but does anyone out there have what might be a simple solution to this please before I throw either the new router or the Ring device out of the window!
Thanks in advance for any help that you may be able to offer.
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Fibre Broadband speed has dropped to less than 2 MB/s
Hi,
When I originally upgraded to TalkTalk Fibre approximately a year ago I was enjoying download speeds of between 21 to 24 MB/s. Over the last 6 months or so there has been a steady decline to around half that speed (12 MB/s) and in the last month or so it has dramatically fallen further to less than 2 MB/s at times and streaming services like NOW TV, Netflix, etc have started to become unusable.
I have a HG635 router plugged solely into the master socket via a filter with no landline phone or other items connected. Have tried a new filter and a different router (DSL-3782) during the past two weeks but it has made no difference whatsoever whether plugged into the master or test socket.
Obviously the service I am receiving at present is way below any minimum guarantees for the fibre service. Please could you investigate what is happening please?
Kind regards,
Kerry
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fast fibre boost
how do i remove the fibre boost that i added a few weeks ago as it is not as fast as i was expecting my sync was 69 now its down to 54
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Fibre Speed Boost not up to expected speed.
Hi,
I recently renewed my contract for another 18 months, this time with the Fibre Speed Boost.
At first there was hardly any increase in speed, so I did what was recommended and powered off the modem/router for at least 30 mins. Since then (5 days ago) the download speed has increased from roughly 38Mbps to about 47Mbs. Not exactly a massive improvement, I think you'll agree.
I was promised a minimum of 54Mbps.
The question is, will the speed improve over time or is there a problem?
By the way, I am using the BT Openreach fibre modem that was installed when I started using fibre back in 2014. Could that be causing the reduced speed?
Thanks for any help.
Regards, Beanz
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Disconnections every few hours
I started with TalkTalk faster fibre on 15th May and ever since I have been getting the router disconnecting and reconnecting several times a day. It seems to happen at least once in the evening and again in the morning - around 10AM and 10PM I think. But it also happens at other times during the day. I use the broadband to connect to my companies intranet via VPN and the disconnects cause that to drop and all the session state I have on the remote servers to be lost.
I read that this could be TalkTalk using TR-069 to tweak my router but I thought that was only for the first 14 days.
This is a real problem.
TalkTalk support chat said they couldn't help and I needed to post to the community and hope OCE picked it up.
My router is the new sagem model.
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VPN Connection - From Working to Not Working in the blink of an eye..
Hi,
Having issues connecting to Personal & Work VPN.
I have Tried :
Changing DNS servers to Google/Cloudflare
Using Talk Talk Router & Personal Router (Archer VR900)
Using various protocols - OpenVpn / Wireguard / Cisco / PPTP (L2TP)
VPN was fine up until this week? Both Work & Personal - using OpenVpn & Wireguard.
Please help as I'm currently having to drive 30 Mile round trip to solve issues when I'm not on site.
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Wifi Hub - Can it be used with different ISP
Hi,
I've been with TalkTalk for over a year and am going to be leaving shortly. When I decided to upgrade to the Wifi Hub one of the questions I asked was whether it could be used with a different ISP which I was told it could.
I've also seen reviews say it can be used with different ISPs. That along with the fact it looks like its available to anyone for £120 seems to point towards that being the case.
I just spoke to live chat though and they have told me that it can't be used with other ISPs.
Has anyone got any experience of this?
I've looked throughout the web interface and where I think it would likely be, it doesn't let me change the setting to allow be to enter an username and password. I believe I'd need to change DHCP to PPPOE but that drop down menu doesn't work.
Any help appreciated.
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Faster 150/300 Fibre
Hi,
within the last couple of months Open reach has finished installing FTTP infrastructure in my area as I am on an ELO (Exchange Only Line) due to being so close to my exchange and therefore not having a cabinet to have FTTC.
Is there any estimate on how long it takes from the infrastructure being installed and activated to TalkTalk offering this as a service? As it stands at the minute the only provider I can find that will offer me FTTP is BT who want £60/month for 300mb or £55/month for 150mb, as opposed to TalkTalk who offer those speeds at £50 and £28 respectively. Aside from the price difference I'd also like to stay with TalkTalk anyway as I have been a customer for many years, but if it's going to take years for this service to filter down then it becomes less of a choice as currently I am only receiving normal ADSL broadband at around 15mb which is intermittent at best due to the age of the copper wire infrastructure in my area.
Thanks
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