Hello
When I first had my initial contract with Talk Talk the internet was slow, kept dropping, and it took quite some time to get a stable connection with a great deal of frustration in the process.
So recently I had to renew the contract and I was hesitant due to the bad experience iv had, but my connection was at this point for the most part ok. So I renew the contract and within a week on that new contract, it was like someone push the downgrade button. Suddenly my connection kept dropping off, very frequently. I simply haven't got time to keep chasing it up so I hoped it was a short glitch. About a month later an Im getting the same issues. I have security cameras and they are going offline along with the whole house of all connected devices, mentioning this as its not the devices its the connection. My actual connection line speed has also dropped, all within a single week of a contract renewal.
My son is trying to do his gaming and keeps losing his connection, my daughter is trying to study and keeps losing her connection which again to emphasis the router is losing connection to the internet, not the devices to the router. We are all having to use out mobile data due to this very bad service.
The old issue still remains, my router will not let me log into it to change or add settings, I get a blank page. I was told by PC world that regardless if Im a new customer or a contract renew I should be sent a new router that is given to the current customers. Iv had this router make for some time, and its not efficient or reliable.
I need to get this sorted as like my last contract I will not spend hours trying to communicate with people reading scripts over the phone and ignoring everything Im telling them, and I will not be told I have to except a possible BT engineer charge when I already know there is nothing wrong with the line.
Why has it come down to having to fight to have to get what Im paying for?
Please, just please sort this out, I just dont have the mental energy to go through this again.
