Hi,

Please could one of the moderators help me? I signed up for TalkTalk fibre in February and received the WiFi Hub. It has never worked - it is failing to connect. I think this is because the phone line is dead - I have a socket but have never used a landline. TalkTalk seem to think the phone line is fine. I've tested the socket with a corded phone and it doesn't work. (A friend who has talktalk fibre has also confirmed that everything is setup correctly). I have spent literally hours on the online chat (via 4g) with technical support but they just re-start the tests each time, say they can't find a problem and won't send an engineer. I have asked for someone to email or phone me on my mobile but no-one has. This is really my last plea for help before I cancel my direct debit, request a full refund and complain to Ofcom.

Many thanks,

Oliver

I have just moved house and I have no internet connection. It was fine prior to moving, but now I have nothing. The 'technical department ' suggested that it might be my items are faulty.  So my 4 TV's, 3 PCs, 3 phones,2 Now TV boxes and 2 Amazon Fire sticks are all now faulty? Sure.

Plus it has taken 3 hours of being passed between people to get nowhere. Not very happy. 

My phone says 'broadband service not enabled, contact your service provider for activation date', but they say it is activated.

HI, I just got my new router and I wanted to reserve IP addresses based on mac address.

I read couple of posts and this has been suggested that a new firmware will do that. Can you please update my firmware to latest version.

Source: https://community.talktalk.co.uk/t5/Fibre-Broadband/Reserving-IP-Addresses-on-TalkTalk-Sagemcom-Fast-5364/m-p/2330172?advanced=false&collapse_discussion=true&q=Invalid ip&search_type=thread

Open reach engineer came out yesterday and identified the problem as being the modem which is being replaced. He suggested if I could find another modem to use in the meantime I could get online. I found an old modem but when I connect it only the WiFi and lab 2 lights are on, no adsl. Is this likely to be a problem with the modem, just worried that if not the new modem will not work either

Hello, I’ve been a Talk customer for as long as I can remember, and I always seemed to have issues with the HG633 router, its range is very poor, and it drops out a lot of the time.

The router died on me, and my son replaced with one of his own, but he needed it back so I contacted Talktalk who admitted the HG633 wasn’t the best, and said they would send out a new “Hub” type which has improved range, less drop outs and overall performance improvement.

sadly I’ve been sent another HG633 which is performing just as bad as the last one.

finally, I have a fibre speed boost, and have been told to expect 50meg download, but I get 40meg max and I have to be very near the router to get this.

could someone please advise?, I’d like to return the HG633 for the updated one please.

thanks. W

Hi,

I have recently moved and used the house move option online. My go live date was 7th June. I am getting same error, “Broadband service not enabled. Contact provide for activation date..” My router is properly configured and is showing a solid white light (meaning it’s connected to the internet as indicated on the box.

Kindly request assistance on this issue..

Thanks,

Prajyot

I will type this logically as possible; and as boring as this post will appear hopefully somebody here can help with my latest issue this year; though it isn't my first and over the years I have had many issues and arguments with TalkTalk.

I currently have the "Faster Fibre" package, which at max I usually only get around 23.5 Mbp/s.

From approx Friday 07th June 2019 (possibly earlier) My land line was faulty and I had peak download speeds of 7.5 Mbp/s, I reported this issue to you and I was told an engineer would be out in the next few days

Today, on the 08th June 2019 an engineer came out and said there was a recurring issue with the telephone lines on our road, however he fixed my land line and I was able to receive phone calls again but my download speeds remained at 7.5 Mbp/s max. He told me that usually when faults occur download speeds are limited but that things should be back to normal after a short while.

After a couple of hours I noticed that the speeds had not improved so I rang TalkTalk on 0345 172 0088 and was told again to wait a few hours for a text or phone call to confirm my speeds were fixed.

I got a text from you at 15:47 saying "We believe that your service issue has now been resolved..etc", however my download speeds were still low.

I then tried your online assistence chat to see if that could help; however like before I was told to wait as the fault was still being looked at.

Note that at no time had anybody from your team offered to do any line checks.

At around 18:40 I rang and spoke to a chap in technical called Julian who was a very nice bloke; after I told him of the issue he done a line check and eventually discovered that there was indeed a fault and that he would book a further engineer who cannot come out now until Tuesday 11th June after I asked why after the network fault (ie landline) issue was resolved checks were not done on my line to book an engineer then he admitted that  "We should have done further checks after the line was fixed after the line engineer fixed the issue with the line" as the landline issue was reported fixed at 15:40.

Unfortunately I have to wait a further 2-3 days for another engineer's visit to hopefully reach speeds even approximately near proper Fibre levels. This is very similar to a fault earlier this year before I went onto fibre when my landline was faulty and had dial-up internet speeds for around 2 weeks! And even then the issue was never resolved and at time I was out of contract and I could have left, instead I stuck with Talk Talk in the hope Fibre would be better and right now I am very much regretting sticking with you.

I am also very anxious of another engineer's visit as I have been charged by your company before to fix an issue that was not of my causing (leading to daily phone calls over a couple of weeks to eventually settling on Talk Talk and myself splitting the bill! Have you ever heard a company do that?! It's laughable honestly)

So please, prove me wrong and please see if you can help me, god knows me and many thousands of other customers need to start getting some better service from Talk Talk.

Kind regards,

Christian

Hi,

I am on a Fibre Package that's up to 80mb download and over the last 3-4 weeks I have been fluctuating between 5-15mb. I don't feel that my conversations with Customer Service are making much process and I'm not holding much hope for progress so I'm here loking for any other guidance and/or support!

In short, from memory I have completed the following in this order:

• (Speedtests throughout)
• Many resets of settings by Customer Support
• Manual Reset (using the pin button)
• Tested Router in Master Socket (usually in a different one(where I use a micro filter)
• Many 'call us back in 24/72 hours' prompts as router could take time to 'settle'
• No resolution, so an Openreach Engineer attended, he found all sockets within the property where delivering around 79mb so advised it could be my router
• TalkTalk sent new Router
• Router setup, same issues, repeat of multiple tests and a firmware update performed by Customer Support
• Waited 72hr for another 'settle' of the router, no fix.
• Customer Support said they where trying to get a hold of some team to check my settings as some setting they could see on my router was constantly changing but should not, advised team was busy and would get call back.
• Call back, but no mention of this special team or notes on what the previous adviser was talking about. and, advised 'TalkTalk have done everything they can and honestly didn't know what was next (I appreciate the honesty!), with the only thing left to be turning off my router for 30mins, although he didn't expect much.
• Still no fix, called back, now have a TalkTalk Engineer arriving in 5 days (oh, joy...)

I hope that provides some insight, I can't help but feel everything that's done is just resets of a router and there must be a setting somewhere on TalkTalk's side that has moved me to a slower profile or something...

Note that I do remember getting the advertised speed, but cannot say for certain when the speed dropped.

I never have much luck solving issues with TalkTalk (even when joining my service was delayed for 3-4 weeks). I will be in talks with other providers soon to switch, which will be aided by my ability to cancel without any incurring any costs if I still have a fault on 16th June.

I don't want hassle, I just want to game and stream 4k - help make it happen? 😞

I'm having real problems with my HG633 router and it is getting annoying it keeps dropping connection and the wifi signal is poor despite trying all recommended things to improve it. Can any moderators help and send a replacement router?

Over the last 45 minutes my internet keeps going off, router keeps flashing orange then reconnecting stays on for about 5 minutes then does it again, I’m in the rm5 area, thought I’d better post this here just in case anyone else is having the same issue or if it’s a fault that you don’t know about. 

so about 11pm my speed goes from 45mb to around 1-7mb now i can not watch anything it just buffers and buffers....did everything they said still the same it happends everynight its fine in the day and at peak hours! this has only just started happening about 2 weeks ago 
funny thing is talktalk service health check says im fine my router and speeds are good and are receiving 45mb.

but doing there own speed test shows im only getting 7 and doing ookla speedtest shows same.... so how does its state im receiving 45 but their own talktalk speed test says its 7?
*pictures added*anyone else have this problem is there a problem at the box? or talktalk as it happends same time everyday
any help to resolve this would be great....as being told to reset my router is annoying when it doesnt stop it and it keeps doing it over and over again

Is there a way to set up the talktalk modem (HUAWEI HG633) as a MODEM ONLY and setting up an ORBI RBK50 as the router? At the moment i seem to have the huawei as a modem/router and the orbi as a router. Sorry if this sounds basic, I'm a slight noob when it comes to stuff like this, and I hear that by setting up the modem/router that talktalk provides as a modem only can provide better speeds when using a separate router (FYI I want to use ORBI as my wifi point as the talktalk wifi connection doesn't reach to all my rooms).

Hi, hoping someone might be able to take a look at my line. My internet connection is quite a lot slower than it should be and it drops out numerous times per day. When it drops out, the broadband light on the router stays green, but the internet light goes red (Talktalk D-Link DSL 3782). It normally stays off for a few minutes then comes back on. I currently have a script running ping tests every 5 seconds, with a tracert if the ping fails, which is all being saved to a log file. I can provide this log file if needed. I have also just started a speed test to run automatically every 5 minutes for the next few hours, so can provide these results if required, but it is currently showing an average of 6.2Mbps down and 4.9Mbps up.

On 16 of Aug, 2018, I received an email, saying that my gift will be emailed me in 90 days after original purchase and now is 09/06/2019 I`m still not getting it. I contacted TalkTalk support, they gave me email to send a note to talktalkvouchers@awin.com but couldn`t be send, some error showed up. What to do next?

Just wondering if I should change any of these settings on these Powerline Adapters.

Compatibility Mode

MIMO or SISO?

FULL or VDSL 17a or VDSL 35b?

They are working fine but just wondered if they need adjusted for the TT network. Currently they are on default MIMO VDSL 17a.

Any thoughts ?

Hi, 

I can’t use Direct Access to connect to my work network which is stopping me working from home. I’ve seen on other posts that the talk talk router is the problem. Please can you send me a replacement router? 

Thanks, 

Steve 

i removed my ip address (DST=), i have removed ( LEN=40 TOS=0x00 PREC=0x00 WINDOW=1 PROTO=TCP) just so its easier to read, and i removed my chromecast and wifi devices MAC addresses from the below log files. I have not added any software to any device on the network. Nothing on my network has changed. I have looked up the intrusions and they seem to be consistent with other TalkTalk user's. The service is bad, its getting to be a job tracking all the problems with your service and/or devices like this router. i getting scanned all the time and the service drops out a lot, and trying to watch chromecast is becoming painful it constantly resorts to the lowest definition when watching youtube videos (240p). I have turned off WPS and SAMBA.

Manufacturer:Huawei Technologies Co., Ltd.
Product Style:HG633
Serial Number:C4REQ16420004254
Hardware Version:H.1.01
Software Version:v2.00t
2019-06-10 00:09:30 User Level Notice User admin(192.168.1.3) modify WPS.Enable; WPS.Enable; .
2019-06-10 00:06:10 Security Warning Intrusion -> src=185.176.27.90 TTL=244 ID=37437 SPT=40391 DPT=30501
2019-06-09 23:56:12 Security Warning Intrusion -> src=81.22.45.190 TTL=249 ID=44415 SPT=53604 DPT=26799
2019-06-09 23:46:13 Security Warning Intrusion -> src=185.176.26.9 TTL=244 ID=19422 SPT=43559 DPT=12136
2019-06-09 23:39:32 User Level Notice User admin login from 192.168.1.3 successfully.
2019-06-09 23:39:09 WIFI Notice Static is connected.
2019-06-09 23:39:03 WIFI Notice Static is disconnected.
2019-06-09 23:36:15 Security Warning Intrusion -> src=172.104.242.173 TTL=247 ID=16594 SPT=57153 DPT=111
2019-06-09 23:30:59 WIFI Notice Static is connected.
2019-06-09 23:30:48 WIFI Notice Static is disconnected.
2019-06-09 23:28:27 Security Warning ACCEPT UDP SAMBA Request
2019-06-09 23:28:24 WIFI Notice Static is connected.
2019-06-09 23:27:00 Security Warning Intrusion -> src=81.22.45.219 TTL=248 ID=64684 SPT=52917 DPT=7075
2019-06-09 23:23:56 WIFI Notice androidis disconnected.
2019-06-09 23:16:06 Security Warning Intrusion -> src=81.22.45.51 TTL=249 ID=6963 SPT=50883 DPT=7175
2019-06-09 23:06:18 Security Warning Intrusion -> src=198.108.67.77 TTL=35 ID=59393 SPT=23318 DPT=4523
2019-06-09 22:58:34 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 22:58:21 WIFI Notice androidis connected.
2019-06-09 22:58:09 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 22:56:21 Security Warning Intrusion -> src=81.22.45.190 TTL=249 ID=29810 SPT=53604 DPT=25086
2019-06-09 22:47:24 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 22:47:12 WIFI Notice androidis connected.
2019-06-09 22:46:59 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 22:46:20 Security Warning Intrusion -> src=37.44.215.107 LEN=44 TTL=43 ID=44026 SPT=41772 DPT=27017
2019-06-09 22:36:37 Security Warning Intrusion -> src=81.22.45.190 TTL=249 ID=53897 SPT=53604 DPT=26484
2019-06-09 22:26:21 Security Warning Intrusion -> src=81.22.45.107 TTL=248 ID=17773 SPT=53505 DPT=19946
2019-06-09 22:16:08 Security Warning Intrusion -> src=81.22.45.116 TTL=248 ID=55002 SPT=53554 DPT=21525
2019-06-09 22:06:12 Security Warning Intrusion -> src=81.22.45.190 TTL=248 ID=12083 SPT=53604 DPT=25189
2019-06-09 22:01:19 Security Debug DROP HTTP Request
2019-06-09 21:57:11 WIFI Notice androidis connected.
2019-06-09 21:56:56 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 21:56:54 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 21:56:20 Security Warning Intrusion -> src=5.188.86.114 TTL=249 ID=25652 SPT=49717 DPT=4100
2019-06-09 21:56:11 WIFI Notice androidis connected.
2019-06-09 21:55:59 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 21:55:56 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 21:49:37 WIFI Notice androidis connected.
2019-06-09 21:49:23 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 21:49:19 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 21:48:59 Security Warning Detect IP Spoofing Attack, packet from 192.168.1.1.

2019-06-09 21:46:31 Security Warning Intrusion -> src=81.22.45.254 TTL=249 ID=54047 SPT=53108 DPT=8935
2019-06-09 21:36:59 Security Warning Intrusion -> src=81.22.45.190 TTL=248 ID=38401 SPT=53604 DPT=24322
2019-06-09 21:28:35 Security Warning Intrusion -> src=120.52.152.17 LEN=44 TTL=239 ID=44194 SPT=58914 DPT=69
2019-06-09 21:28:16 Security Warning Intrusion -> src=81.22.45.76 TTL=249 ID=57598 SPT=48872 DPT=12780

2019-06-09 21:27:31 Security Warning DROP TCP SAMBA Request
2019-06-09 21:27:29 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 21:27:24 WIFI Notice androidis connected.
2019-06-09 21:27:07 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 21:27:05 Security Warning Intrusion -> src=81.22.45.116 TTL=248 ID=22020 SPT=53554 DPT=23613
2019-06-09 21:26:43 Security Warning Intrusion -> src=198.108.67.87 TTL=35 ID=45416 SPT=44127 DPT=6881
2019-06-09 21:26:05 Security Warning Intrusion -> src=3.94.145.191 TTL=231 ID=49703 SPT=53387 DPT=3391
2019-06-09 21:25:33 User Level Notice CWMP:Cwmp post inform success.
2019-06-09 21:25:33 User Level Notice CWMP or STUN parameter be changed.
2019-06-09 21:25:33 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2019-06-09 21:25:33 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2019-06-09 21:25:32 User Level Notice CWMP inform message: parameter change.
2019-06-09 21:25:32 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2019-06-09 21:25:27 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2019-06-09 21:25:26 Security Debug ACCEPT HTTP Request
2019-06-09 21:25:23 System Notice DSL connection is active.
2019-06-09 21:24:53 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
2019-06-09 21:24:53 System Notice DSL connection is inactive.
2019-06-09 21:15:57 Security Warning Intrusion -> src=81.22.45.116 TTL=248 ID=64427 SPT=53554 DPT=23770
2019-06-09 21:05:32 Security Warning Intrusion -> src=81.22.45.49 TTL=249 ID=43528 SPT=43477 DPT=31813 0
2019-06-09 20:56:23 Security Warning Intrusion -> src=81.22.45.251 TTL=248 ID=3195 SPT=55791 DPT=5926 02
2019-06-09 20:46:07 Security Warning Intrusion -> src=178.128.49.98 LEN=48 TTL=117 ID=26267 SPT=8014 DPT=22 6553
2019-06-09 20:45:32 WIFI Notice androidis connected.
2019-06-09 20:45:26 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 20:45:19 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 20:36:02 Security Warning Intrusion -> src=91.203.209.182 TTL=53 ID=29670 SPT=7843 DPT=23 6511
2019-06-09 20:25:43 Security Warning Intrusion -> src=81.22.45.52 TTL=248 ID=45556 SPT=43858 DPT=37273 0
2019-06-09 20:15:33 Security Warning Intrusion -> src=46.101.160.122 TTL=240 ID=54321 SPT=60626 DPT=179 6
2019-06-09 20:06:40 Security Warning Intrusion -> src=81.22.45.37 TTL=249 ID=49579 SPT=42777 DPT=30000 0
2019-06-09 19:56:16 Security Warning Intrusion -> src=81.22.45.116 TTL=248 ID=55392 SPT=53554 DPT=22879
2019-06-09 19:55:49 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 19:55:39 WIFI Notice androidis connected.
2019-06-09 19:55:25 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 19:50:26 WIFI Notice androidis connected.
2019-06-09 19:50:13 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 19:50:10 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 19:45:31 Security Warning Intrusion -> src=193.29.13.20 TTL=246 ID=58743 SPT=48203 DPT=3391 0
2019-06-09 19:35:41 Security Warning Intrusion -> src=81.22.45.190 TTL=248 ID=41992 SPT=53604 DPT=25876
2019-06-09 19:25:59 Security Warning DROP TCP SAMBA Request
2019-06-09 19:25:28 Security Warning Intrusion -> src=74.82.47.42 TTL=245 ID=54321 SPT=50718 DPT=8080 655
2019-06-09 19:25:26 Security Warning DROP FTP Request
2019-06-09 19:17:45 Security Warning Intrusion -> src=185.176.27.62 TTL=244 ID=40747 SPT=40030 DPT=6583
2019-06-09 19:17:05 WIFI Notice androidis connected.
2019-06-09 19:17:04 Security Warning Intrusion -> src=81.22.45.38 TTL=248 ID=36576 SPT=42818 DPT=18581 0
2019-06-09 19:16:59 WIFI Notice Chromecast-Wireless is connected.
2019-06-09 19:16:52 WIFI Notice Chromecast-Wireless is disconnected.
2019-06-09 19:16:50 Security Debug DROP HTTP Request
2019-06-09 19:16:05 Security Warning Intrusion -> src=141.98.81.77 TTL=247 ID=39521 SPT=42378 DPT=9073 0
2019-06-09 19:15:52 Security Warning Intrusion -> src=81.22.45.116 TTL=249 ID=26988 SPT=53554 DPT=22910
2019-06-09 19:15:29 User Level Notice CWMP:Cwmp post inform success.
2019-06-09 19:15:29 User Level Notice CWMP or STUN parameter be changed.
2019-06-09 19:15:29 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2019-06-09 19:15:29 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2019-06-09 19:15:29 Security Warning Intrusion -> src=125.64.94.212 TTL=242 ID=54321 SPT=45635 DPT=27016
2019-06-09 19:15:28 User Level Notice CWMP inform message: parameter change.
2019-06-09 19:15:28 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.

I am leaving TalkTalk and I currently have the Huawei HG633 router.

Is there any way of re-using the TalkTalk router with a new provider?. I am moving to NowBroadband.  I logged into the router, but is there is place to change user name and password? (are these relevant? Or are connections automatic?).  NowBroadband only supply a 2 port router. I want a 4 port router. It would be nice to re-use existing equipment, rather then equipment ending up in landfill?

I have been requested by OCE to start a new conversation about VPN. I've had over 18 mths issue with Talktalk trying to get a credible answer about exactly why Talk Talktalk have block VPN with their routers given the nature of how people work nowadays . It does make sense that a so called market leading telecommunication company should do something like this that has such a major impact on remote workers and particular may have an even greater impact on those with disabilities,  those with caring responsibilities and those living in more remote area or who work internationally off site based. Furthermore it's of great concern that you get such inconsistent messages about the whole VPN. I wonder if your CEO knows of this fault and issue is it right is it legal to refuse people need to work securely by blocking VPN? About 18 mths a go I needed a new router and was sent one and found that I could no longer connect to my work network after hrs and hrs on the phone with talktalk with no understanding of the issue. My work IT department informed me that a number of colleagues had reported issues with VPN with talk talk router which appear to have now been designed not to accept VPN...TalkTalk have not since then and until now been able to give me a credible reason on why this had happened...is it a specification fault or has this been deliberately requested in the design of new routers and if so why? My work IT department said I had to go back to my old style router which I did and this appeared to be working until recently when it wasn't. I upgraded to super fibre....only to find it is actually slower that the standard and we literally have had no internet access for more than 3 weeks ...every connection is out of time...so we are having to use our mobile phone data and hotspot to access internet at home ....and this is becoming costly as we need extra data. I was sent a new router with super fibre though assured I didn't need to use it as I can't risk a change on router to impact on VPN  not that this matters currently because as I say we have literally no internet. So I've spent over 10 hrs this week on the phone to talk talk about issues and again raise the VPN question only to be told that talk talk do not support VPN and does not plan to support it. ...period !!... But if I want I can go to the online community who know how to override this!! ....that doesn't make sense either you support or don't support VPN. So imagine my surprise to read messages from Karl and Debbie saying Talk Talk do support VPN and saying this in face of a number of customers saying you've got a problem connections via VPN is not working for us, for me. I am more that frustrated but particularly because of the lack of a response to this matter some 18 months later...all routers need to accept VPN ...when you request a new router even if you try and specify the only one that might accept VPN you're told it's pot luck 're whether you get it and now I've upgraded I too frighten to plug in my new router as I don't know if it will accept VPN. 

Hi,

I was asked to start my own post to have you look into my voucher not being received. I have updated my profile with Home number.

If you can help, that would be great.