Hi
Fibre Speed Boost added last week, speed increased from 38Mb to 46Mb gradually on wired PC but only sinking at 52.4Mb ( using Test socket ) and a Wifi Hub. Not quite the speed I was expecting. When phones connected no interference on line, dial tone OK etc. Any ideas. Thank you
Hello,
I have just upgraded to super fiber and with that I have received new Super Router model 635.
I have a static IP address and I have tried to replicate the port forwarding setup for my webcam. This used to work perfectly with my old TpLink router.
The Webcam port is 8080 and I have setup the external port as 1080 with TCP and UDP (possibly only TCP is required). The port forwarding works for a while after I reboot the camera but then it stops (the port is open on port checker and then after a while it is closed).
Any ideas?
Thanks a million!
Hi I was wondering if anyone can help me out because I have ran line tests on my services on a number of times and when I have it has either come back and said that the line test was interupted or that there is a drop in my connection but everytime I notifying talktalk about it they seam to not be able to find anything and this has been going in and off for a while now at least a good few weeks now and not only that I can't check my services anyhow as they haven't cleared or something like that to my services center which I have been told by them to keep an eye on my connection and the issue I have reported to them but how is one supposed to do that if all one gets is were working on a fault that you have reported to us but yet how is one meant to check like they asked me to if that's all it comes back as I am wondering if anyone else has or is having the same problem as me if so it would be great to know that it not just me because at the end of the day it is starting to be come a bit of a pain that I have had to have a openreach engineer out and I explain to him wat it was that was happening and one the call when I made the appointment for the openreach engineer talktalk turned around and identify a problem but you never guess wat happened when openreach engineer came he couldn't find it my guess is that it potentially sorted it self out but I was wrong in less than a few hours or even In the space of less than a day the same problem was back drop in connection or line test was interupted and I have no idea as to why it is doing this my speeds are fine they claim to tell me but yet why is my router that was replaced because the one I was using before the WiFi hub was coming back with a drop in connection but it was saying that it was something to do with the line not the actual router because I have spares around the house and have done exactly the same with them and the same results came back line test was interupted or a drop in connection so I am now 100% certain that it is not the routers but it something to do with the line not my equipment as I know and have set it up all myself and the set up is 100% correct because I done it that many times with spare routers so if anything can suggest anything that might help please do as I am baffled myself and don't really know what I can do about it apart from report it to talktalk thank you
Hi
Just set up our new Wi-Fi hub; working OK.
A lot of techies still recommend disabling WPS, although I looked up several web test site on-line reviews of this router, e.g. techradar, and they didn’t flag this as a problem.
However, as I never use it, I thought I might give that a try anyway. I used this path: router dashboard > internet settings > Wi-Fi2.1GHz > settings icon > WPS > Enable WPS off > apply. Immediately, the router turned off Wi-Fi completely, and as I don’t use the wired connection, had to do a reset to restore this.
Any suggestions please?
PS: which is more important for security: change network name/password, or router name/password?
Thanks
Steve
Hello,
Firstly, my partner is a networking egineer, so knows a lot about comms, so I don't need any hand holding with the basics like "have you changed the microfilter and connected to the test socket," I've already done those things.
Our VDSL2 sync speed has dropped from the usual circa 60Mbps to 15Mbps downstream. The upstream has remained at the normal 16Mbps. SNR margin is usually 6dB downstream but is now 21dB. Nothing has changed at home, there are no roadworks or building works going on nearby. I have even walked to the cabinet which is 500 metres away by road and can confirm there are seemingly no noisy works taking place
I have spoken to tech support using web chat who "ran some tests" and confirmed that the speed had indeed reduced and that is is now below the handback threshold. However the person informed me that they couldn't escalate anything further up unless I paid £30 for the latest TakTalk hub, (reduced from £120 apparently.)
I am no longer in contract and disagree with being forced to pay for newer kit just so TT can fix or diagnose my obvious line fault. Can then even stipulate this?
I am seriously considering switching to Zen, who offer a far better support. However I am giving TalkTalk's community mods one chance to have a look at this for me before I lose the will to live and switch.
My fiber connection went live today, so I'm not sure if that has something to do with it.
I'm trying to forward an "Other" port on the Sagemcom Fast 5364 and having absolutely no luck whatsoever. No port I choose works.
Even adding a firewall rule for it under custom didn't work, nor did setting the value to low.
Portchecker.co just tells me that every single port is closed.
Also, there doesn't seem to be an option to set a static ip for devices on my router.
Firmware is SG4K10001400t.
Hi, I've just switched to TalkTalk and am having problems with the DHCP/DNS setup for this router. I understand there is a later firmware that might fix my problems. Can you let me know where I might get hold of the latest firmware ?
Current firmware : SG4K10001400t
New (fixed) firmware : SG4K10002600t ?
I'm having problems fixing DHCP leases (i.e. a fixed IP for a device) and getting the DHCP server to send DNS server settings to devices. I'm using a non-standard internal IPV4 range (NOT 192.168.1.1)
Thanks,
Charles Durrant
My landline has no ring tone and no internet connection. Have been on the help line for 2 hours but no joy. Any ideas on how I can sort out myself?
Hello,
On 14/08/19 I ordered my Fast fibre broadband. On 27/08/19 I book appointment with engineer to come to install it. After that I received a call on 27/08/19 9.30am that my appointment was cancelled and I have to wait to call me back with update for my order. After couple updates at last on 11/09/19 from openreach came to install my fast fibre broadband. But... What's happening. They told me that can not install the fast fibre broadband, because was given to them wrong equipment and I will have some broadband, but with not that speed which I ordered. ( I have 10MB instead 37MB). So, they told me that they have to let talk talk about this and again they have to come back to install the right one on the street cabinet. ( I have been told that I don't need to be at home). I was waiting and waiting and nothing happened. That's why I decided to chat with talk talk. After the first chat I didn't get answer. I tried again twice, but still not answer what is happening with my order. I tried today also, but the customer service don't answer me from 1 hour. I took photos from the last chat so I can proof. Is that difficult to send someone to install the right equipment on the street cabinet? How many times I have to try to chat and explain the same thing over and over again?
Could someone please tell me what exactly the engineer has to do?
I have no phoneline upstairs when my computer is, attached by cable from VM, but TTs router requires a phone line to work, would this be right?
Hi,
My speed has dropped from 70MB to 29MB and it disconnects throughout the day and Skype calls break up. Could you take a look please.
Thanks
hello,
I recently moved in a new flat and I've moved my broadband too, upgrading from basic to faster fibre.
as soon as I connected my router, I noticed I can't access a lot of websites.
the one I'm having a lot of issues is youtube, which keeps giving me this message
"Video unavailable
This video is restricted. Try signing in with a Google Apps account."
I've never had this issue before, I searched on google and it says it's a VPN issue.
Could you please help me please?
Thanks
Hi, I've just renewed my contract about a week ago, I never had an option to add Speed Boost. I couldn't find it on my Account. Is there anyway to add Speed Boost to my Fibre?
Thanks.
Hello again TalkTalk peoples,
I've just discovered I'm moving house. Don't you just love surprises?
I currently have Faster Fibre, TV and phone services provided by the LLU from EACAI exchange.
My contract expires in 2021. Over the years, I've been very happy with your services, and have no problems keeping you as my provider forever. Your staff have always been helpful and your service has always been flawless.
However the new property is located in a very rural area. The phone exchange is quite distant, (t) EAPOT. I browsed the SamKnows exchange checker, which reports there are no LLU presences at the exchange.
I've used the TalkTalk Availability Checker.
"We're sorry, our checks show that the address you have entered is outside of our network." -eeek!
Is there a way to still receive your services? I've done a couple of dodgy speed checks using average speed sites; BT and SKY customers in the area apparently get 50MB.
Cable.co.uk claims TalkTalk customers can get 67Mb there.
Are we doomed, or will we still be able to receive your service?
Thanks in advance for your assistance.
Hi, Appreciate there are some historical posts around this topic but the following may be of interest. Apologies in advance for length of post.
Bought three laptops in succession in last month, two Lenovo Ideapad 330S with Intel Optane memory module plus 1Tb HDD and latest is Dell Inspiron 15 3000 with 256Gb SSD.
Fibre broadband access to the Internet provided by TalkTalk Fibre Broadband using Huawei HG633 router. Wifi/Broadband average speed check stats: Ping 10ms, Jitter 1 -2ms, Upload 10Mb/s, Download 25Mb/s.
Each of Lenovo machines returned after failing to setup reliably including erratic wifi connectivity/update problems when trying to access Microsoft services (updates, MS Store, MS Cloud, Sign In using MS account)
Second Lenovo was subject of 7 hours of remote investigation by Microsoft technical support without being resolved. Symptoms included failure to connect with error messages stating that the device was not connected to the Internet, but Edge browser and other Internet access worked OK. Connectivity was via Wifi only as no Ethernet port was provided on these models. Other wifi devices in house did not exhibit any issues.
Dell Inspiron purchased as replacement for Lenovo machines. Setup completed using Ethernet connection. Once complete decided to test wifi only connectivity, machine has dual band capability. Found same problems as with previous Lenovo machines and noticed wifi driver was same for all machines!
Checked Qualcomm QCA9377 802.11ac network driver and reset router without change, and Windows Troubleshooter did not report any problems. With failing MS Cloud sign in or “Check for Updates”, as soon as Ethernet cable re-atttached then sign in was immediate.
Investigated Ethernet and Qualcomm driver settings with following results:
Not an expert but results suggest either the router, laptop hardware/driver or Windows 10 has problems using the 5GHz band. If it was the laptop (both Lenovo and Dell) or Windows 10 I would have expected to see many more current issues being reported on the various manufacturer and community blogs. So at the moment I am suspicious of the performance of the router. Current solution is to leave driver set at 2.4GHz Prefered
Has anyone else experience similar problems trying to use the 5GHz band with the HG633 router or other hardware and have any more insights or solutions?
We were supposed to get a new router with super fibre none received? Anyone else have this. Our super fibre has supposedly started
Hi - any chance the DLM on my line can be reset? My speed of 13mb on fibre is now down to 9mb - happens each year after the summer months...
I couldn't find any related topic, so starting a new one. Has anyone already used any alternative router with the "Faster Fibre"? (which comes with the aggressively advertised (a bit too much) new TalkTalk's Wi-Fi HUB)
I used to use broandband access from TalkTalk (VDSL2+, I guess) which was advertised as Fibre. I lived happily with my TPLink Archer VR400.
However, after upgrading to "Faster Fibre", it stopped connecting (DSL signal is showing, but internet connection is gone).
The Wi-Fi HUB connects to the Internet, but I cannot use it because it lacks many important features (including NAT loopback), so basically it's useless.
Does anyone know what is the technical difference between "Fibre" and the "Faster Fibre"? Any chance to re-configure and re-use the previous router? If not, how can one choose a new router, cause TPLink's box was stating that it's compatible with TalkTalk, but apparently not with all broadband options.
The web-site is pretty useless for the technical info - they don't want you to think, just look at happy people on the photos, photo of nice new Wi-Fi HUB and simply buy, don't ask questions.
I have recently moved house and been able to rejoin Talktalk.
My contract documents all state that my package includes the Fibre Speed Boost free for 18 months - it's my understanding this will take my speeds from 40mbps upto 80mbps (or the max my line will allow in my case).
The service went live yesterday, and the Wifi Hub is showing the sync speed as being 40mbps (down) - despite the attainable being 60mbps down. Similarly the up sync speed is showing as exactly 10mbps.
Could you confirm that the Fibre Speed Boost is active on my account, and should allow me to get closer to my 60mbps attainable speeds?
Thanks
Hi
I have had the WiFi Hub for a couple of years with very few problems, just recently say in the last three months the Hub has been switching off the White light and changing it to the Orange light, I have got to reboot Hub to get it back online.
I have spent about 40 mins going round in circles with TT Chat who do not seem to get the point that irrespective of their tests everything looks okay, tried telling them that this is an intermittent fault and can be okay for a while then the Hub will go from White to Orange and then require reboot.
Can you please help as this is very frustrating
Thank you
