Over the last week or so I've noticed a drop in performance of my Fibre. Nothing has changed on my end.
Looking at the router stats below, the upstream has dropped massively for some reason.
Over the last week or so I've noticed a drop in performance of my Fibre. Nothing has changed on my end.
Looking at the router stats below, the upstream has dropped massively for some reason.
Hi there,
All was fine until this afternoon when the router lost broadband connection. If you power cycle the hg365 router, the power and wifi leds light up followed by a flashing broadband led. This then stays solid for a second then the router seems to go into restart cycle which causes all the leds to go out except power, then wifi comes back on followed by a blinking broadband led which then repeats the above. The Internet leds does not flicker or light up. I can’t connect to the router via a network cable as the router keeps restarting and talking down the Ethernet ports
I’ve tried new filters and a direct connection to the master socket. Phone line sounds good and you can make or receive calls fine.
I work from home so appreciate a speedy reply. I’ve also called the help desk who have texted me to say they’re looking into it but thought I could add more information here.
thanks Julian
Hi there we joined TalkTalk from BT on 28th July as TalkTalk's deal was better and with BT now being so expensive we changed. We took delivery of our new hub so we plugged it in and it does it's start up and then the light just stays a solid orange. We have rung TalkTalk way too many times.
Everytime we ring or live chat they just keep telling us we have an 'Open Exception ring back in 48 hours'. Does anyone know what 'Open Exception' means, 1 bloke we talked to on the phone never heard of it.
Please help us TalkTalk as I am a sim racer and I need to be back on ASAP! Thanks
Wife and I both work from home, she is downstairs in the same room as the router and has perfect wireless connection with no issues. I am upstairs directly above the router and am getting disconnected every 10-20 minutes.
Is there anyway to solve this? We were with Virgin prior to this with the router in the exact same place and no problems(other than the ridiculous price rises.)
We're still well inside the "30 day great connection" guarantee, so will have to crawl back to Virgin if there is no way to fix this.
Sorry if this is posted twice - I had to re-register and not sure if message sent, argh!
We got a new faster fibre hub a couple of weeks ago, and all our devices worked no problem, except the printer, which is upstairs. After looking on here, I followed someone's advice about splitting the wifi(?), which I did by logging in to the router admin page, onto Manage Advanced Settings, etc. And the printer could work, however nothing else could! So I reset it as it was.
Today I decided to have another go, and ended up with no internet, and no means to get in and reset it. I had to call technical support, which was very stressful and not very helpful. We got the internet back on via the ethernet cables, and finally the wifi (though I am not sure if it is as good). Re the printer problem - still not working, and she said I should bring it downstairs (not really possible) or get an engineer out (expensive). I feel frustrated that this 'better' router can't do what the old one could easily. Is there anyone on here that can give me advice please. I am a complete idiot when it comes to computer technology, so I need to be told in simple steps, lol! Thank you.
Hi my line speed to the router has dropped from 40 mbps to 25mbps which is below my guaranteed speed. I’ve contacted customer services via chat and they’ve sent me a new router (WiFi hub) and also said that they’ve changed some setting but nothing has changed. Can you please look into this for me.
Dear forum support team,
I've got my new WiFi Hub a couple of weeks ago when I switched to TalkTalk. I noticed it's still running with the default firmware SG4K10001400t, which seems to have a bug that you can't turn the light off.
However, I'm currently connecting to the internet using my own router in one room and only use the WiFi Hub as a WiFi AP in a different room via an ethernet cable. Is there any way I could get the latest firmware without swapping around my routers as that's too much hassle for me?
Thanks in advance.
Hi,
I got a Linksys router what I'd like to use instead of the TalkTalk modem-router. My question is how to connect it to the fibre optic equipment. As it is not a modem, I suppose I have to connect it's Internet RJ45 to one of the TalkTalk router LAN ports, then configure both devices appropriately, to take the router services (NAT, DHCP, Wi-Fi) from the first device to the other. Is that correct?
I've not done such a configuration before so I don't know too much about the router's modes. I heard of bridge mode, but it sounds different: to allow 2 routers to share one Wi-Fi network. But I don't need Wi-Fi from the first router. I'd like to use it only as a modem. Is this possible?
The TalkTalk router: D-Link DSL-3782
The other router: Linksys WRT3200ACM
Thank you,
I have just this morning started fibre broadband, my speed was 22mbps and 8 mbps.
I do not know what speed I should receive.
After the TT speed test it says "Ooops, there seems to be a technical problem".
It does not say what the problem could be.
Dragon
And if so is there a way to tell if my cabinet has it enabled?
Fritz
Hi OCEs,
Please can you investigate my line.
Openreach were right ouside our drive today. They told me they were replacing some wires to the telegraph pole near to our front wall. Sounded like they were doing some proactive maintenance so I thought nothing of it.
My wife was working at home today and did say the broadband did blip when she was working, but since they have done this work outside I have noticed our broadband has gone down from 65Mb to 51Mb.
This isnt really what I was expecting. I thought it would be better, or the same at the very least.
Livechat on your support site should still be open but its currently got an outage, so I thought I'd post on here.
Wi-Fi Hub is on firmware: SG4K10002600t
Stats are:
StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation
UP |
00h17m41s |
UP |
VDSL2 (G_993_2_ANNEX_ B) |
DMT |
ATM (G_992_3_ANNEX_ K_ATM) |
Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]
Downstream | Upstream |
51187 | 20000 |
58399 | 20000 |
6.20 | 6.80 |
17.60 | 0.00 |
4.60 | 4.50 |
I dont have a capture of the stats before, but Max Rate was around 75Mb, with Actual rate being 65Mb.
I'd appreciate an investigation. Maybe you could get Openreach back to the street tomorrow to undo what they did or at least perform some proper tests and diagnostics. I really cant believe the old copper wires performed better, could they?
Thanks, Steve
Had a steady speed of 40mbps for the last few weeks and upload of 8mbps. Had a power cut yesterday but when the power came back on my speed has been up and down. sometimes 16. Tried the online fault thing in my account and it says there is a problem and to talk to customer services. Could you look into it for me please?
On 20 August 2019 I placed order for FASTER fibre order no N68833648 and got the email message saying Download Speeds Maximum speed 75.4 Mb Typical speed range 66.7 Mb to 73.6 Mb Minimum guaranteed speed 60.5 Mb Upload Speeds Maximum speed 18.9 Mb Typical speed range 17.9 Mb to 18.9 Mb Minimum speed 5.0 Mb.
I have yet to get the Guaranteed down load speed of 60.5Mb/s. I have had at least 5 on line chats with talktalk going over and over the same tests and being told everything is working normally but saying that the speed they get are only around 40Mb/s. My router dashboard gives a steady 40 and the online talktalk speed test gives about 30-35. I have had a Brightsparks engineer come and look and do a test and he said he could only get about 40Mb/s but thought that my account had not been upgraded to Faster Fibre
So what does the word GUARANTEED actually mean in the above context.
Anyone else had the same problem?
Hi,
I have seen from an OCE on another thread that I needed to start my own thread to request a forced firmware upgrade for my new fibre router. I have been live now for two days but my router firmware is still SG4K10001400t.
I have rebooted by router a couple of times to see if it will load on boot but no success.
I would like the update to fix the buggy IP & DHCP page on the stock firmware.
Thanks in advance,
T
I have had a new telephone line installed just over 2 weeks ago, but I am getting very slow speeds. Just did a speed check and only getting 50mb today. Should be getting between 60 and 80. Would it be possible to have my line checked?
When I go on to the talktalk service status I get a warning on stability and on line speed.
According to TT line checker I have fault between myself an TT, I know BT have been doing a lot work recently in the area and I feel my broadband is suffering from it .
I went in to chat told them the problems I was having then I get an email from TT to say they are working on my fault then chat disconnects as I was asked to check router connection and check master socket ,my master socket was replaced when I went to fibre for a new one which has a two sockets on it one which is small and the other for a phone line end of.
I am paying for a service which recently has become very flakey indeed buck your ideas up and get it sorted please or I will be demanding some compensation .
Hi everyone,
This is an issue I've been having on and off for about three years plus. I'm certain the issue is outside of my control.
I first discovered this issue back in 2016, when I did Twitch streams. My stream would frequently cut out and drop frames, here's a link to my archived post from then: https://community.talktalk.co.uk/t5/Product-Archive/Upload-issues-frame-drops-while-streaming-to-Twitch-tv/td-p/1905708
The issue was resolved when our internet was upgraded from Fibre Medium to Fibre Large for free. For some reason, this fixed the connection drops for over a year, but they've came back. There's no noticeable pattern--it can happen any time during the day at any frequency for any length of time. I'm a Computer Science graduate, and I've tried everything within my power to fix it. Speedtests, changing settings in the router login page, power cycles, everything. I'm certain the issue is outside my home, since it's been affecting my connection for years.
What's the next step?
Hello,
For the last 2 weeks the network started not allowing me to get on various websites.
It happens on different devices (laptops, mobile phones) and sometimes I have to turn off wifi and use mobile data in order to be able to reach a website. I have even deactivated SuperSafe and HomeSafe and waited a few days for the changes to be made, but with no result. I have seen a similar post, but there was no solution given. Is there anything that can be done to avoid this happening?
Regards,
Vasi
Hi since having the second Hub off you guys I went without the VLAN 36 problem for over a 100 days in the last 2 nights October 16 around 12 AM, and 17th of October 1 AM around now , it's shown up again, can't see what's caused it don't think there's been an firmware update , I'm using the not so super, super router , I'm well aware from last time that VLAN 36 is not a residential thing and is a business thing when it should be (101), can't find away to see if its set as 36 or not ,
Hi folks, I notice that Peteuk mentions experiencing Broadband "drop out's" with his FTTC (I think that's what he ment in his post).
I am on FTTC and have been for several years, I was extolling the virtues of this to my next door neighbour who was having grave trouble with her TT POTS connection dropping out with irritating regularity.
"Oh, get it changed to Fibre, I have not had a dropped connection for over a year" said I!
That was it seems tempting fate!
I was watching a "Box Set" on iPlayer on Saturday 12th Oct, which stretched into the early hours of Sunday 13th, and having finished, I then turned to my PC to finish some work only to find that there was no internet connection despite all the lights on my Router showing green!
I re booted the router to no avail but after about 10 minutes, the "Internet" light turned red!
...bit late to inform me!
I just couldn't understand how I managed to watch three hours plus of Catch up TV on iPlayer without any interruption, yet immediately I try to use my PC, Phone and any other connected device, no connection despite the routers lights telling porkies!
Same thing happened again, in the wee small hours of Tuesday morning, .
This time I didn't touch the router and it eventually re-connected.
...Wednesday night, or maybe it was Tuesday night, whilst watching broadcast TV, a notification popped up on screen saying "Your Broadband connection has been re-established" ...or words to that effect.
I had no idea that it had been interrupted, since I was not using it directly at the time.
Since I cannot find out about historical faults/problems with the broadband connection to my home, I would appreciate some detail/explanation regarding these three outages in almost as many days.
Whilst I would imagine that any necessary maintenence work is likely to be carried out between 23:59 and 04:00,
I would hate to think that I am responsible for this recent batch of outages just because I was extolling the virtues of the FTTC service to my neighbour! 😁 😁