I access our faster fibre with a wireless connection on my Acer PC running Windows 7 and it runs really well and is the best Windows operating system I've ever used. I've upgraded a couple of laptops to the latest version of Windows 10. All the PCs have the latest drivers. Despite this and the fact that all three PCs are on my desk, the laptops only connect at a fraction of the speed of my desktop. I'm taking about a reduction in speed of 10% to 50% if I'm lucky. I've tried every tip to enhance performance I can find on the internet without success. It seems that Windows 10 won't run properly on older PCs so we're expected to buy new ones.
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Slow speeds on laptops compared with desktop PC
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Get a nice 79Mbit sync speed 19Meg up. web pages so slow, speedtest crap ADSL speed. not happy
So was ok, always a 70 something download, 19 up. nice steady graph on the usual speedchecker, not talktalk one. Guess that would have been ok to!.
https://1drv.ms/u/s!AhiOdYsYCGNVgtATi25yNfy5jXLuRA?e=GdfZWS
On a cable from router, Was ok, not where it is. has always been fine. Wanted top package I now lock myself into again not too long ago. Best full whack upload for youtube, does peg out connection, doing anything else while videos going up line, no chance, still fine, how it works. When not uploading at full pelt to youtube expect pages to open quicker than feels like back to 2000 dial up. Even if 15Meg down would be snappy, this is not. Tried changed DNS servers to googles on computer network setting, So phone getting talktalks as router dish that out, over ride on computer. no better, pages slow. bits load all over the place, Get that as many places pages built up from but it should be nicer that 19 years ago on dial up 😞 New router to try. Unplugged the home plugs, 1 router end, 1 by TV into 4 port ethernet switch for telly and things by it. no difference, phone not doing anything, just wired computer, desktop not that old, not on a 1996 computer, not happy. Had you a long time, had money out of me for years, New router to try. Not paying, had same old router for years. Screen shots in in shared folder, just 4 pictures, nothing dodgy.
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Line up line up line down
Would someone please tell me how to get proper assistance. I am having trouble getting anything meaning-full via chat.
okay so slow speed meant TT upgraded me to faster broadband ( not the 27M promised but at least it was 22M and stable) over the following 7 months it gradually fell again until its now 12M. When i finally got someone to accept this they sent a new router which did nothing to assist, it had half the accessories missing as well! So back on chat again for another round of questions and diagnostics TT agreed it was very low speed and line dropping so said and engineer would call mobile to perform more diagnostics - waited in for 2 hours and no call ! Fuming by now I just tried chat again and the line dropped .. arrgh. Can someone tell me how I can get someone to resolve it ? Whats your experience to get some action? Thanks
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Block Device based on Mac Address
Hi
I was wondering how i block or remove a device from my wifi hub which i can't find or narrow down as belonging to me.
I have Mac address and know it's an android device - but i don't really use Andriod so it may be a rouge device.
So i'd like to block it's access until i'm sure it is a device i own -
Thanks
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WI FI Hub Suggestions + Bug
Hi
A few suggestions on the Wi-Fi hub (FAST 5364) When managing devices the Icon options are a bit limited especially if you have a connected or smart devices
1) There is no option for like connected light bulbs like LIFX which use a wifi connection
2) No icon for CCTV cameras - There is also issue with Camera option i'll list below
3) No Icon for Smart thermostat or alarm or even a Smarthings hub
The missing above leaves me with 5 devices with just a ? next to them
I also found if i try and apply the Camera icon i get an error so for my CCTV i can't even apply the camera icon which looks more like photographic camera icon then CCTV
I'm sure before my hub got updated it had an old firmware which had more options - but it updated since i've been live for over a week
The version now is SG4K10002808t
I think in 2019/ 2020 as IOT is taking off shame not to have icons to represent those device
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Poor video calls - WhatsApp
Hi there,
New to talktalk fibre and never had this issue before on bt fibre.
Video calls on WhatsApp from my android phones are very poor until call totally freezes saying poor connection!
I had no issues with video quality using same phones calling same recipients before.
I have plenty of bandwidth available and run out of ideas of what to do.
Started testing and called directly from my phones data on ee and is all good.
I then used VPN through talktalk connection to test and it's all good again.
So is talktalk restricting my WhatsApp video calls quality or is it talktalk poor routing??
My WhatsApp video recipient is also on talktalk network 50 miles away..
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Sudden sync speed drop
For some background: connected with BT FTTC around 6 years ago. The was no way to look at the modem stats back then, but the speedtests gave me a straight 80mb/s. Speed was entirely stable for about 2 years, then began to slowly drop. By the time I left BT and joined TT about 30 months ago, the sync was around 62mb/s.
Over the past year (approximately), the speed has dropped to about 52mb/s with an upload of around 15mb/s. I am using the latest TT router with the single white LED on the front.
The router FW was upgraded I guess a few months ago with a version of xxxx2800t. This has been stable with 52mb/s down (sync of about 57mb/s), with a SNR always around 6dB, and upload close to 15mb/s.
This last week, I have noticed a FW upgrade to xxxx2808t and a resulting SNR of about 3dB, but still at 52/15.
I had to switch the power off for the house yesterday, and when I switched it all back on, the router SNR returned to 6dB, but now with a line rate of 47mb/s and a sync of 41.7mb/s. The upstream is now 12.8mb/s.
So to summarise, new firmware was installed and as far as I can tell, the SNR went to 3dB around the same time (possibly coincidence). Since restarting the router, the SNR has returned to 6dB and I have lost aboput 9mb/s of downstream and 2mb/s of upstream.
The connection is now give or take at half of its initial speed when connected several years ago, and I know that capacity was reached for the cabinet (as is still at capacity now) just after I joined TT, so no new connections in some time.
We're also at a point now where the speed boost I'm paying for is largely redundant.
Thanks
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Drop in speed
For the past few years I have been fortunate to have a stable and speedy connection averaging 37.69Mb down and 9.39Mb up.
However, since last weekend my download speed has dropped to 35.14Mb (upload stayed the same). I notice the timing of the drop in speed corresponds to a change in IP to 2.100.79.89.
The router upstream/downstream are unchanged at 9999/40000.
In the past I was with TT business and my connection ran at 70Mb/18Mb.
Of course, a 7% drop isn't the end of the world but I would still like to know why.
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WIFI Hub firmware update
Hi could someone please check the update on my wifi hub please
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WiFi Hub - Port optimisation
Hi, I use my WiFi to stream music but unfortunately the WiFi optimisation seems to cause endless connection drops between my iPad and Auralic Aries. Please can you turn the optimisation OFF so that I can test my streamer? This is a fix that has been talked about on the Auralic Community pages here: https://community.auralic.com/t/streaming-over-wi-fi-for-the-best-sound-quality/4951 Regards, Rob
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TalkTalk Wifi Hub Firmware update
Hi - could someone please update my new WiFi Hub please if it is behind, here are the details from it:
Hardware VersionSoftware Version
| FAST5364 3.00 |
| SG4K10001400t |
Kind regards,
Sean.
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Speed Problems
Hi - I’ve been posting details under my community name but there haven’t been any replies since last week even though I’ve added new information - so wonder if I’ve been put on the naughty list 🙂
Can someone look into my connection troubles.....thanks!
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slower
help my speeds dropped to 13mbs from the 40mbs im paying for
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Internet connection reconnects
I'm new to Talktalk with the Fibre Broadband SpeedBoost, so I have the Talktalk WiFi Hub (Sagem FAST5364).
Ever since I've been connected I've experienced internet connection dropouts, which manifest themselves in the light on the router going from White to Flashing Orange, Flashing orange and white then back to solid White. You look at the status screen for the internet connection on the router and the connection up time is back to a short time, something like 0h 2m 14s.
So although it managed to reconnect, it is highly annoying when you are streaming video and it just cuts out. I'm still within the 2 week stabilisation period, but stabilisation should not include complete re-connections to the DSLAMs.
I've done a couple of support chats with your guys in SA, but all they seem to have done is a factory reset of the router, which is not making any difference. According to Service Status, there is a fault on the line, but I don't know what the current status is.
Also, although my minimum guaranteed connection rate is 48.8 Mbps, i'm currently only getting 44 Mbps down and 17 Mbps up. This is from My Internet connection on the WiFi hub. This is worse than when I first connected, as I have been getting as high has 54 Mbps and a full 20 Mbps up.
I appreciate that I appear to be getting not as bad a service as some of the people on this forum, but I would have been expecting a downstream rate of around 60 Mbps and I estimate the wire length to the DSLAM at the end of the road to be around 340 m.
My WiFi Hub is plugged into the main socket and I have no other extensions. On the front of the main socket is an aDSLNation micro filter and my WiFi Hub is plugged into the aDSL socket on this. The BT socket would be a NTE5, but with the aDSLNation micro filter on, it makes it look like a NTE2000. The WiFi hub is always powered on.
From the logs on the WiFi hub the event around when the incident happens are,
| 23.12.2019 22:36:41 | Info | SYS | TR-069 connectivity to (acs.talktalk.co.uk) has been closed |
| 23.12.2019 22:36:38 | Info | DHCPC | The WAN DHCP client IP address x.x.x.x |
I hope that you can help me please to get a positive experience of Fibre broadband from Talktalk.
Thanks. Mark.
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Service Centre - Devices with "issues"
Hi all
Just been and looked at the Service Centre page for my account. It says "last updated 12:00 midnight" and under "Your devices" says "You have 4 connected device(s). 1 need(s) attention.".
After clicking on "See more" I recognise the device in question (from the MAC address) that was actually up and running with no problems at midnight. So why is this device listed under "Devices with issues"? What sort of things can the Service Centre look for that would regard a device as having "issues"?
Thanks
Steve
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Change IP address
Hi I'm having issues where the IP address seems to shift meaning certain things such as my NAS have the wrong IP address. I can't see a way of modifying it and making it static using the Sagem hub.
Am I missing something?
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Ethernet connection slower then WIFI
Hi,
Yesterday we upgraded to the new WIFI Hub and faster connection. On the WIFI we're getting aprox 140mb download speed, however on eithernet my computer is only achieving 80mb. Both the powerline adaptors are rated for 1000mbs. I have CAT7 cables between the devices, so im not sure whats the limiting factor here.
Thanks for your help
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WIFI Hub still on SG4K10001400t
Hi,
I know that the firmware on my WIFI hub is out of date and it is supposed to update itself but mine has not updated to the latest version.
I tried speaking to the Tech support team but I gave up in the end.
Are you able to assist.
Thanks,
Ari
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Not recieved Amazon code
Having signed up to fibre broadband with the offer of 12 months Amazon Prime.
I've been waiting for my code, the web site says Eligible customers during the offer will have received an email within 7 days of your broadband going live. The email included instructions of how to redeem your year of Amazon Prime and will have come from info@conI sumer.talktalkplc.com.
I went live on the 11th so by y reckoning I should have received it on the !8th, so on the 20th I rang the number recommended on the web page and was told NO its 7 working days, which takes me to the 23rd, here we are the 24th nothing. Whats going on?
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Constant restarts
Within the last 3-4 weeks the router (sagemcom) keeps dropping out and restarting every few hours.
Tried the usual new filter / restarts etc but same keeps happening.
Please can anyone advise.
Oh and Happy Christmas to all!
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