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Faster Fiber not any faster.

February 14, 2020, 7:32 am
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Hi I signed up for Fiber Boost on January the 31st with a guaranteed speed of 40.1mbps and  I am still receiving the original fiber speed to the router 32.4mbps.

I followed the instructions on the email I was sent to wait 24hrs and the restart the router after 30 minuets without any improvements.

I have since contacted the help chat the first response wast to wait 10 days for line optimization again waited without any improvement to the speed.

After contacting them again on two other occasions I am getting the sames response "Please keep on eye on your service over the next 48 hours this will help us rule out any internal issues as our system is not picking up any faults".

I am hoping somebody could help me with resolving this problem ?

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FAST 5364 Wi-Fi channel keeps changing

February 14, 2020, 1:25 pm
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FAST 5364 Wi-Fi channel keeps changing even though AUTO is not selected.  This is annoying as I have a bridge connection which, if not on the same channel as the 5364, does not connect.  I then have to change the bridge connection channel to match the 5364 channel number, only to have to repeat the process a few hours later.  I have seen other posts on this subject, where it appears that it is passed off as a 'helpful' feature of the modem but quite frankly it is a pain.  If I wanted it to change channel by itself, I would set channel selection to AUTO.  I also notice that this has started to happen after a recent software update.   Talktalk need to recognise that there are users out there who are struggling with this 'feature' and that users need the option to switch it off.
 

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Faster Fibre Nightmare

February 14, 2020, 4:35 pm
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How do I update my router

February 14, 2020, 9:01 pm
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New customer to fast fibre and after checking out my online account I have discovered that my sagem FAST5364 router needs to be updated. Can anyone tell me how to do this. Thanks in advance 

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HG633 hard resetting on new fibre speedtest

February 15, 2020, 4:20 am
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We very recently upgraded from a legacy package to faster fibre.  On my main PC I have always used an old 54MB/s G adaptor but due to the upgrade to fibre I decided to purchase a newer USB 3.0 802.11AC WiFi adaptor.   On installing the new adaptor and then separating the SSIDs into 2.4 and 5GHz ID bands I then ran speedtests on both bands - In each case 100% of the time these speedtests cause the HG633 router, to (what appears to be) either hard reset or drop the line entirely and then spend a few minutes resyncing the line.   No packet errors, good S/N ratio, 2.4GHz channel is also separated out onto its own channel in relation to neighbours 2.4GHz channels to avoid interference etc. so it seems the issue is tending towards a hardware issue with the router.

On swapping back to the lower speed legacy WiFi G adaptor there are no issues so it seems that pushing the router somewhat causes it to hard reset.    On a somewhat more concerning side note I've also noticed that the WiFi encryption standards employed in the HG633 are now obsolete!

The instigation to upgrade to Fibre was initiated on a chat support session (as I discovered we were being charged significantly extra for a legacy broadband package for a number of months to which I was less than impressed as TalkTalk had not advised us there was less expensive and faster package) During this support chat session I was advised I would also be receiving a new Router, which seems to have somehow fallen through the cracks.  

Given the above I'd appreciate if someone at TalkTalk to look into sending out whatever router is current/has superseded the HG633.

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Early Services/Router Activation?

February 15, 2020, 6:12 am
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Hi, I'm just wandering if there's any way of activating my services any earlier as my go live date is the 19th however it's arrived today on 15th.

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Youtube keeps buffering...a LOT!

February 15, 2020, 7:27 am
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I'm on a faster fibre package and have done frequent internet speed tests and I have been happy with all the results (averaging 35+mbs down and around 9mbs up).
Then when viewing YouTube videos AT ANY QUALITY - the video will definitely start buffering at least once every time. Sometimes the buffering is so frequent that the video becomes simply unwatchable. Clearly download speed or even quality of video resolution is NOT the cause so I am scratching my head over this. Any ideas?

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NOT GETTING FASTER FIBRE AS PAYING FOR!

February 15, 2020, 7:49 am
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Spoken to several talk talk chat agents. All fobbing me off saying speeds look ok and no line issues etc etc. Well I'm paying for faster fibre and was guaranteed minimum download speed of 45.1mb and between 53 and 73 mb! I currently don't get more than 32mb. They go through the same old rubbish with resetting router and a load of other repetitive scripted garbage. Basically the talk talk website states my line to router is getting 37-40mb! Download speed is 32 at best and one chat agent even tried saying I'm getting my guaranteed speeds so lied through his teeth. I don't see any resolve and will be looking to exercise my right to cancel. They avoid the question when I state that talktalk actually state the line speed in my account and that I wont get more than  that......if the line is pulling 37mb I wont get a download of 45 or more....its not physically possible yet they avoid that question and send me an automated message saying they can send me a chargeable engineer! How about hold on, you are in breach of contract here.

 

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poor fibre broadband speeds

February 15, 2020, 8:33 am
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I have been experiencing slow broad band speeds for about 4 weeks now normally about 28 but at the min only 8 meg i have been trying to get this issue resolved without success for nearly the same amount of time I was told there was a problem and they would send out an engineer but never turned up so contacted again and was told that an engineer was arranged for last monday and still nobody turned up which considering the weather is fair enough but I was not contacted to rearrange visit when I contact support last thurs I was told openreach had rejected the fault and would not investigate fault ,I was then told to expect a call on friday between 1600-1800 still nothing any help to resolve this problem would be great as this seems to happen every few months and I have to tyr to get it sorted which is becoming tiresome .

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New G.INP trial on ECI cabinets by BTOR requires ISP to opt in

February 15, 2020, 9:20 am
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Can someone please find out if/when TT will opt in to the trial of G.INP on ECI cabinets?

 

I live in Thanet and more or less the whole Thanet area has ECI cabinets and so users in this area will be hoping that TT does indeed opt in. Some years ago when G.INP was first enabled many of us had it working flawlessly and we were upset when BTOR removed it.

 

Stuart

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Faster Fibre Speed Boost not working

February 2, 2020, 9:19 am
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I upgraded to Faster Fibre with Speed Boost on 28/01/20. I was promised a minimum speed of 57MB download and 17MB upload. I have the new hub but I am only getting the same speed as before getting the boost, 36MB download and 9MB upload.

 

I have chatted to 4 different agents, going through the same tests but still no joy. My Hub needs the firmware updating but it always fails when they try remotely. I can see that the hub is only getting 40MB and it says in my account I am only getting 40MB. I have tried switching the hub off for 30 minutes but it makes no difference at all.

 

What can I do?

 

Thanks for any help

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How to order TalkTalk Openreach FTTP (Future Fibre)

February 16, 2020, 4:33 am
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At my house we have an openreach fttp line already installed but with TalkTalk we have to use the ADSL. Our speed is 0.4mbps, when we were promised 7! I looked on the openreach website and i see that TalkTalk is listed as an openreach fttp ISP. I contacted Openreach about this and they said that all I need to do is order it from the TalkTalk website. How would I go about this?

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VDSL2 Speed and No Dial Tone

February 16, 2020, 4:48 am
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Hi TT, I usually get a connection speed (as reported by the TT Hub) a shade over 80mbps, but today I'm getting 40mbps.  In addition, I have no dial tone at all on my phone today, not even a click or static hiss.  Tested on master socket with two different phones which are known to work.

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Line speeds and wet weather

February 16, 2020, 6:06 am
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Every time there's a bit of wet weather, my line speed drops significantly (indicated by the modems reported speed). Currently 13Mb ish

Despite many callouts in the past, there is usually a passable degree of CRC errors on the line.

Would line speed drops in wet weather suggest there is some grounding on the line?

There's no flooding on it's route to the box the engineer told me i'm connected to.

I don't get the best speed despite paying for Fibre. I get 19Mb on average due to the line routing.

Just wish someone would re-route my line! A friend gets 76Mb, less than half a mile away on a completely different circuit.
So how fast is this governments incentive to get the country to 1Gb going to happen?😁

Capture.JPG


As s side note to any technically minded readers...
How would I read the modems pages through a script? since the silly thing outputs all it's pages in javascript? I used to log my last modems speed using a curl script that read the HTML but it doesn't seem to work this way on talktalk modems. Any other methods I could use to just get that line speed data? for local records.

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Capped speeds and too many engineer visits!

February 16, 2020, 6:47 am
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I'm starting to get incredibly frustrated with the service I'm getting from TalkTalk and would like some sort of direction as to where I can go from the situation I'm in. 

 

I moved to TalkTalk specifically for the fast fibre connection speeds of 75mbps, but since the day I got it and it was setup I can seem to get no faster than 15mbps, which we also run through a WiFi extender in some parts of the house so in certain areas we're only hitting highs of 10 or 11mbps. As someone that uses my connection for downloading big files, streaming content not only via 4K streaming services but also live streaming my own content, this just does not work and has caused an unbelievable amount of frustration. 

 

All of the speed tests I've done are through the router itself, not the extender. After 3 engineer visits now, we're still no better off. I've been paying for a service for months that I'm just not getting and everytime an engineer comes we're told nothing is wrong and that "the issue is resolved". I'm coming to the community now because I don't want to go back on the phone or live chat just to be told I need yet another engineer visit. Our area should be capable of the 75mbps speeds as it was checked before we took the contract, and not getting what was advertised is really crippling my productivity. 

 

Any help would be really appreciated! 

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5Ghz WIFI keeps disconnecting

February 16, 2020, 10:44 am
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I have a TalkTalk Wi-Fi Hub generally working ok. The only problem I have is that 5Ghz WIFI disconnects or slows down often. 2.4Ghz wifi and wired connection keeps working so it's not a line issue. Sometimes the wifi network is visible and not working, sometimes the network is not visible at all. It is not device specific, I can observe the issue on many devices, i.e. two Windows laptops and 3+ Android phones.

I contacted TalkTalk support but they were useless, they just kept forcing that I need an engineer visit or a range extender. After an hour investigation and tests they found that wifi is not working because connection drops. How I didn't think about that 🙂

Anyway, all they did was that changed channels on router and asked me to monitor if issue persists. This was about a month ago and issue persists.

I'm not an expert but this seems like a router issue to me because internet works on wired connection and 2.4Ghz wifi. Can you please send me a new router?

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Router won't connect smart bulbs

February 16, 2020, 10:30 pm
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Hi all,

 

Talk talk kindly told me I had to change router to get my latest fibre package. After installing this router and being charged £30 for the privalige of using it I now have 5 smart bulbs that will not connect so costing me in effect £130 to use this fibre with this router!!. Each bulb cost me £20 and the hub will not connect to any of them even though they are all in setup mode. If I install the old router then the work so its definitely something within the router stopping it. Can a member of the Tech team get back to me with a solution please before I cancel and go to virgin or bt thanks OCE please can you look into this asap.

Andy Gent

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Customer Service

February 17, 2020, 2:28 am
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A new phone line was installed on Friday and the broadband service was activated straightaway. Getting a speed of 34Mbit with estimated speed of 49-80. I did ask for the faster service to be installed however it seems that faster fibre was assigned however I noticed that speed boost was also added. Just to add I have an existing phone line and broadband with BT getting 60Mbit. The Openreach engineer traced the cable (2 pairs - 1 BT, 1 TalkTalk) and it is the same distance  for both 🙂

 

So I phone customer service this morning. The worst experience I've for a long time with a call centre. Not sure where it's located but the background noise from the open plan office was bad, repeated my land line 4 times to one rep and still couldn't get it write. Post code was even worse, kept reversing 2 digits. On the 4th person I had enough and decided to cancel the account instead but had to do it via a manager. However the manager's english was very poor but I got there in the end.

 

Very unexpected and wasteful going from a new customer to cancelling within 4 days, call prompted by the speed I had but I was happy to work with that. However the customer service was so bad I don't think I would've got too far with this.

 

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New Huawei DG8041W Router.

February 17, 2020, 7:39 am
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I was sent this router free gratis and have carried out a non scientific speed test alongside the D-link DSL -3782.

The test was done on wifi in the same position about 8 feet from the router on 5 MHz.

 

D-Link     46.2.     18.7

Huawei.  51.5.    17.2 .

A fair increase in upload speed but a loss in download speed. Wifi range looks slightly better.

Altogether I am pleased withmy freebee!

Very easy to set up. Just plug in and go. I was able to separate the 2.4 and 5 mhz channels by logging in to the router and finding my way around what is a completely different set up to the D-Link.

 

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Internet problems

February 17, 2020, 10:10 am
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Hi has anyone had problems with broadband in the same situation as me  : my connection drops constantly especially in periods of bad weather, I have had this problem since taking out the contract a year ago still have a year left unfortunately. they have sent numerous engineers who all find no problem with my line I was giving a new master socket and a brand new hub to be told that would fix my problem this was in the middle of last year and today 17 Feb 2020 I'm still having same problem and they what seems like to me send me round in circles to keep me quiet. Every engineer they sent out last year said no problems with your line we don't know why we are getting sent out. Has anyone had this problem and got to the bottom of it or am I just fighting a lost cause which it seems like, please help me

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