I have checked my account and the app but I can't find what my expected speeds should be? I know it's part of the contract, but I can't find this detail on any of my documents. So where do I find what speeds I should be getting so I can reference them when I do a test.
Thank you.
Hi Guys
I'm after some advice
I don't know if settings are in-correct but ever since signing up to G-fast broadband i have the below issues
All i repeatedly get from technical is that your equipment is old... well why diddnt i have any issue at all before upgrading
There is only the wife & me and the biggest download by far we do is the occasional you tube but all we continually get is
Are me settings correct or is there something else amiss.... i need to get this sorted because if i cant i need to cancel whilst still in the cooling off period
Many thanks
Really hope someone can help me. I was meant to be switching from Sky fibre to Talk Talk fibre last Friday and with my old phone number being ported on Monday. My new hub arrived on Thursday and I was advised an engineer would be round between 1pm and 6pm on Friday to get my internet working so I thought I was all set to go....
Friday at 8am the Openreach engineer arrives, bit early , but better than being late. Tells me he's ready to install my new socket, then sees I already have a recently installed master socket when i moved to Sky 2 years ago and seems quite happy. So we plug in my Talk Talk hub and it flashes orange and blue for a while then a constant orange and that's it. No internet, although i notice my phone still works. He tells me it's all sorted on the exchange side and i just need to phone talk talk and get it activated their end. Sounded simple enough... So I phone Talk Talk (the first of dozens of calls) and they tell me that it will take up until midnight.. I wake up Saturday. No change. I phone back and I am then told it will be activated on Monday... In the meantime I thought I'd try my old Sky hub and it still works! So I use that over the weekend. Monday comes and sometime during the day my sky hub stops working and so does my phone. Another call to the soul destroying service team and I am then advised that it will take up until midnight on Monday and will start working. I also received an email from Talk Talk telling me I was all up and running (oh and they have prepared my first bill as I am now apparently live....). Tuesday comes round, My children by this time have used all their mobile data, my wife is unable to work, no phone line no internet still (my hub now flashes orange btw) So I call back. Around an hour on the phone running through the same things again over and over. I ask for an openreach engineer to be assigned. I am then told I will have to pay for one. Er no, so I ask for the persons manager. I am then put on hold for another 20 mins whilst the unhelpful Nadia tries to fob me off with her manager being on the phone still and did i still want to wait. Yes I did... Then oddly she gave up and said her manager he authorised a non appointment Openreach fix/engineer and that it would take 72 hours. So fast forward to today and whilst at work I thought I'd try to live chat and get an update to see if they had heard back from Openreach. To enter the live chat I had to enter a load of details. Once someone became available I then spent 20 mins running through the same security information. I was then asked what my fault was (having no phone or broadband). The person seemed surprised and then told me I was through to the wrong department. I was then transferred to another hopeless person. I asked for an update on my Openreach engineer.. I was then asked whether it was a house appointment or an exchange one, I said you tell me! They clearly had no idea about it. I was then told the fault had been fixed. That's great I said , can you email me confirmation of that. No they said. Oh I said.. How do you know it's fixed then? I should get a text they said. Well I haven't got one I said, so how do you know? Virtual tumble weed.. Oh I made a mistake, it'll be fixed later today probably. So it's not fixed then and you lied I said. Can you phone Openreach I asked to get an update. Er no I can't as we are only a chat team. So another complete waste of time. I have saved this chat by the way. Anyway I don't want to be negative and am really looking forward to actually using the Talk Talk fibre service but it's causing a massive disruption having no internet in a house full of tech and kids. If anyone can help escalate this in Talk Talk I would be so grateful.
Really hope someone can help me. I was meant to be switching from Sky fibre to Talk Talk fibre last Friday and with my old phone number being ported on Monday. My new hub arrived on Thursday and I was advised an engineer would be round between 1pm and 6pm on Friday to get my internet working so I thought I was all set to go....
Friday at 8am the Openreach engineer arrives, bit early , but better than being late. Tells me he's ready to install my new socket, then sees I already have a recently installed master socket when i moved to Sky 2 years ago and seems quite happy. So we plug in my Talk Talk hub and it flashes orange and blue for a while then a constant orange and that's it. No internet, although i notice my phone still works. He tells me it's all sorted on the exchange side and i just need to phone talk talk and get it activated their end. Sounded simple enough... So I phone Talk Talk (the first of dozens of calls) and they tell me that it will take up until midnight.. I wake up Saturday. No change. I phone back and I am then told it will be activated on Monday... In the meantime I thought I'd try my old Sky hub and it still works! So I use that over the weekend. Monday comes and sometime during the day my sky hub stops working and so does my phone. Another call to the soul destroying service team and I am then advised that it will take up until midnight on Monday and will start working. I also received an email from Talk Talk telling me I was all up and running (oh and they have prepared my first bill as I am now apparently live....). Tuesday comes round, My children by this time have used all their mobile data, my wife is unable to work, no phone line no internet still (my hub now flashes orange btw) So I call back. Around an hour on the phone running through the same things again over and over. I ask for an openreach engineer to be assigned. I am then told I will have to pay for one. Er no, so I ask for the persons manager. I am then put on hold for another 20 mins whilst the unhelpful Nadia tries to fob me off with her manager being on the phone still and did i still want to wait. Yes I did... Then oddly she gave up and said her manager he authorised a non appointment Openreach fix/engineer and that it would take 72 hours. So fast forward to today and whilst at work I thought I'd try to live chat and get an update to see if they had heard back from Openreach. To enter the live chat I had to enter a load of details. Once someone became available I then spent 20 mins running through the same security information. I was then asked what my fault was (having no phone or broadband). The person seemed surprised and then told me I was through to the wrong department. I was then transferred to another hopeless person. I asked for an update on my Openreach engineer.. I was then asked whether it was a house appointment or an exchange one, I said you tell me! They clearly had no idea about it. I was then told the fault had been fixed. That's great I said , can you email me confirmation of that. No they said. Oh I said.. How do you know it's fixed then? I should get a text they said. Well I haven't got one I said, so how do you know? Virtual tumble weed.. Oh I made a mistake, it'll be fixed later today probably. So it's not fixed then and you lied I said. Can you phone Openreach I asked to get an update. Er no I can't as we are only a chat team. So another complete waste of time. I have saved this chat by the way. Anyway I don't want to be negative and am really looking forward to actually using the Talk Talk fibre service but it's causing a massive disruption having no internet in a house full of tech and kids. If anyone can help escalate this in Talk Talk I would be so grateful.
Really hope someone can help me. I was meant to be switching from Sky fibre to Talk Talk fibre last Friday and with my old phone number being ported on Monday. My new hub arrived on Thursday and I was advised an engineer would be round between 1pm and 6pm on Friday to get my internet working so I thought I was all set to go....
Friday at 8am the Openreach engineer arrives, bit early , but better than being late. Tells me he's ready to install my new socket, then sees I already have a recently installed master socket when i moved to Sky 2 years ago and seems quite happy. So we plug in my Talk Talk hub and it flashes orange and blue for a while then a constant orange and that's it. No internet, although i notice my phone still works. He tells me it's all sorted on the exchange side and i just need to phone talk talk and get it activated their end. Sounded simple enough... So I phone Talk Talk (the first of dozens of calls) and they tell me that it will take up until midnight.. I wake up Saturday. No change. I phone back and I am then told it will be activated on Monday... In the meantime I thought I'd try my old Sky hub and it still works! So I use that over the weekend. Monday comes and sometime during the day my sky hub stops working and so does my phone. Another call to the soul destroying service team and I am then advised that it will take up until midnight on Monday and will start working. I also received an email from Talk Talk telling me I was all up and running (oh and they have prepared my first bill as I am now apparently live....). Tuesday comes round, My children by this time have used all their mobile data, my wife is unable to work, no phone line no internet still (my hub now flashes orange btw) So I call back. Around an hour on the phone running through the same things again over and over. I ask for an openreach engineer to be assigned. I am then told I will have to pay for one. Er no, so I ask for the persons manager. I am then put on hold for another 20 mins whilst the unhelpful Nadia tries to fob me off with her manager being on the phone still and did i still want to wait. Yes I did... Then oddly she gave up and said her manager he authorised a non appointment Openreach fix/engineer and that it would take 72 hours. So fast forward to today and whilst at work I thought I'd try to live chat and get an update to see if they had heard back from Openreach. To enter the live chat I had to enter a load of details. Once someone became available I then spent 20 mins running through the same security information. I was then asked what my fault was (having no phone or broadband). The person seemed surprised and then told me I was through to the wrong department. I was then transferred to another hopeless person. I asked for an update on my Openreach engineer.. I was then asked whether it was a house appointment or an exchange one, I said you tell me! They clearly had no idea about it. I was then told the fault had been fixed. That's great I said , can you email me confirmation of that. No they said. Oh I said.. How do you know it's fixed then? I should get a text they said. Well I haven't got one I said, so how do you know? Virtual tumble weed.. Oh I made a mistake, it'll be fixed later today probably. So it's not fixed then and you lied I said. Can you phone Openreach I asked to get an update. Er no I can't as we are only a chat team. So another complete waste of time. I have saved this chat by the way. Anyway I don't want to be negative and am really looking forward to actually using the Talk Talk fibre service but it's causing a massive disruption having no internet in a house full of tech and kids. If anyone can help escalate this in Talk Talk I would be so grateful.
Recently we have had very strong winds in the area and since then we have started seeing frequent disconnects on our line. Speed is fine as usual but it will disconnect for up to 10-20 seconds or so several times an hour.
Is anyone able to do a line test to see if there's any faults, or know of any maintenance within the area?
Kind Regards,
This is the third time posting as previous posts have gone missing!. New customer, not receiving guaranteed fast fibre speed 57mbps only receiving 25.3 at best. Broadband is working no problem, just excessively slow. No downloading or gaming (kids have left home) only surfing, media and online shopping. Two iPads and two phones attached. Can someone please help?, thank you
My speeds (Mbps)
Before upgrade:
Download 36.5
Upload 9.6
After upgrade:
Download 36.6 (tested 10 times over 10 days – this is the average, using TT and Google tests)
Upload 18.6
I signed up on the promise of:
<73.6 > and <55.6 > Mbps with minimum guaranteed download speed is <50.6 > Mbps
Tech team has no idea why it has not improved.
Why would upload improve, but not download?
There has been no change to my equipment.
Feels like someone did not flip the switch somewhere.
Has this happened to anyone else?
Thanks
I've seen a few threads suggesting that a different router might work - mine is the Sagemcom-FAST5364. I have been able to access DirectAccess (my work VPN) with no problems since last October up till last Friday, so I'm puzzled as to what has changed in the past week. (I can access the Internet, just not the DirectAccess server.) I've been in touch with a couple of Chat agents but no luck in resolving it, the second chap said that DirectAccess is a VPN and that Talk Talk does not support VPN, so I don't know if this means I need to switch provider? Does anyone have any ideas, please?
Thanks in advance for any advice.
Marisa
Hi,
I've had fibre speed boost on my line since installation but never get any benefit from it as my connection is never higher than 35mb, Is it possible to remove this boost please. Thank you.
Hi all, my internet goes around the same time every day between 15.30 and 16.00 not sure why, using hg635 router can take a while to come back on
Regards
Hi so I’ve been a customer for 12 years now it’s time to renewal , atm I get unlimited calls and up to 68mbps (with boost) I internet has been working fine ...just
i went onto the online chat for around 6hours intotal trying to get a good deal , CEO eventually called me and I was happy with the deal , pretty much what I have now but cheaper... then I get a phone call saying I can’t have boost because it’s not available... even tho I get it now , I asked why they said they do not know ... but I will keep my boost if I make no changes to my contract anyone able to help me please , oh and Talktalk website states I can sign up with boost ,
im really confused
Does anyone know if having your snr upstream around the 6to8 mark will give a better performance gaming than if it were 10to15 could be a coincidence but in my experience it’s night and day, any advice much appreciated.
TalkTalk arranged recently for my broadband connection to be changed to superfast fibre, which was carried out by Outreach two days ago (12 Feb 2020). I had not requested this, as my broadband download speed (7 to 8 Mbps) was perfectly adequate for my usage of the internet. It seems that everything is moving to fibre these days as, according to the Outreach engineer, they want to decommission ADSL in favour of fibre.
Since the changeover, my internet connection has been virtually unusable as the broadband connection (as indicated by the appropriate lights on my router) keeps dropping out. Whenever I do a broadband speed test, it shows a download speed of around 1 Mbps (i.e. 7 or 8 times slower than my previous ADSL connection), probably because the line keeps dropping out. This is totally unacceptable.
Could someone from TalkTalk please investigate this urgently, as I usually pay a number of bills over the internet towards the end of the month? At the moment, my internet connection doesn’t stay up long enough to complete a transaction. By the way, I trust that TT are not going to increase my monthly bill for moving to fibre, as I didn’t request it in the first place?
I had fibre at 37mb download, added speed boost but the speed is the same. It's on the new wifi hub. Tried 7 times with online chat to no avail as it kept disconnecting, each time going through the same cycle. Only one phone connection and it's all on the master socket. Please help!
My 76 meg Fibre is rarely above 40 nowadays, odd patches of 50 , done multiple tests using many websites and it sall much the same..
This is with Lan cable not Wifi .
Reset router a few times no change.
Was pushing 78 meg a few times when working ok ,
Also see multiple advert sfor Fibre at a far lower price for new users than i currently pay , which i believe i could switch to ?? , but they only seem to refer to a max of 67meg, does that mean any new contract would be throttled to 67 or is that just an approx figure and I would still get 76, well if was working ok 🙄..
ta
C
Hi
had been getting 34 to 38 mg download and all ok with either own router and taltalt super hub
Then step daughter asked for a second line to be installed which was set upby her but not installed and will now not be, Since then my connections speed have gone down to 16- 18 mg. After a number of phone calls and checks, new router etc speed have gone up to 22 but still way off. The modem router indicates in the internet settings max 40 mg but also limited to 25 mg max. This has been going for over 3 weeks now. If i can not get back to 34 i shall cancel the contract as i am paying for a service that i am not receiving.
Hi. I got an email saying that my faster fibre went live yesterday, but I dont have internet. I switched from talktalk broadband to faster fibre so the transition should have been smooth. I tried with both new and old talktalk router but no luck. Could you please help me with solving the issue? It would be great if I can fix this before the weekend.
I’ve set up my new WiFi and I can’t seem to get it working
Im on Day 5 of TalkTalks abismal customer support,and probaly 6/7 hours of wasted time,
Been on live chat 5 times only to be asked the same things ,today i tried posting on the facebook page,i got a reply ,private message me ill help you,great i thought im getting somewhere,
Silly me,yep the same questions ,same script.The last chat i had yesterday told me this:
"When you chat us back, provide this ID: 4326424475 so that
you will be assisted immediately and you don't need to repeat yourself."
Was the ID any use ,NO same questions,it always ends with "have you got mobile data you can use as i need to run line tests and your connection will go off,come back to live chat in 20 minutes"
Guess what, when i go back to live chat the whole process starts again.Even tried on this forum ,a waste of time too,private messaged account details,a day or 2 ago ,and still no response yet.I suppose my next step is hours of my time on the phone to a call center in a foreign land hopeing we can understand each other,but i fear the same results,lol!
I'm not supprised last year TalkTalk was named the worst telecoms service by the industry watchdog Ofcom,I think there going to do the double an get the award in 2020 too.
Ive been been with taik talk many years,but when my contract is up in 5 months i will be looking for a better provider ,and as talk talk are the worst,I cant really fail to acheive that.