Hi,
Need help to resolve constant disconnections I am getting on faster fibre. I've had this stable set up long term without any problems, but in recent weeks I am getting repetitive disconnections. It varies but can be several times per hour. The router reconnects in due course but not much good when your in the middle of things.
For some weeks my router has been restarting at least twice a day and sometimes three or more during an hour. Sync speeds can vary between 20.1Mbps and 13Mbps. This plays havoc with watching streamed channels.
All suggested fixes carried out and when I have physically switched the router off the reconnecting speed is around the 20.1Mbps.
i had major problem several months ago when Openreach messed up connections in a box and speeds never been same since.
Hi, I'd like to have the option to upgrade to Faster 150 Fibre, which I understand is FTTP, as my phone line is a long way from the existing fibre cabinet, so FTTC speeds are slow.
When I check on TalkTalk, it says that this isn't yet available to my house, yet when I check on the OpenReach FTTP Checker https://www.openreach.com/fibre-broadband/fibre-first it says it is available.
My next-door neighbour already has this from BT, so I know it's available, especially as the fibre runs overhead less than a few feet from my house! I'd obviously like to stay with TalkTalk rather than moving to BT, so this being the case, how do I go about getting this sorted, as I don't have the time to hang on the phone for hours waiting to speak to an operator who will more than likely just say that it's unavailable to me?
Thanks in advance
Hi, Ive seen a couple of other threads regarding the inability to forward TCP ports 80 and 443. This problem affects other applications in the "IPv4 Port Mapping" dropdown list and other ports such as port 8081. I'm using port translation at the moment to bypass some of it, but this results in the IP address and port being displayed in a web browser, and if this is bookmarked the link will fail when the (dynamic) IP changes. Unfortunately my QNAP server doesn't appear to support domain name masking, or I'd be happy with that.
So, while going through the settings on the "WAN Configuration" page, I noticed that at the bottom of the page the "NAT Type" is set to "Port-restricted cone NAT" for the 2 items listed on my DG8041W ( 1_TR069_INTERNET_R_ADSL_0/38, 2_IPTV_R_ADSL_0/65 ) I've hesitated jumping in blind and changing this to "Full cone NAT" to see if this overcomes the problem and thought I'd ask here first. So does anyone know if this could be a solution or am I barking up the wrong tree ?
Although most people would never need to look at a manual, the lack of it is a bit irksome when trying to set things up such as home servers. Is there any chance of making a manual available as a downloadable PDF ?
If the developers provide updated firmware to overcome the port forwarding problems, could I please be notified ?
ON THE PLUS SIDE, the hub does support "NAT Loopback", so anyone designing a web page on a PC can see the page by typing in the domain name in their web browser and see their site as it appears to the outside world.
In November 2019 I received a Sagemcom 5364 TalkTalk router after signing up for a new contract.
Using the TalkTalk speed check initially my windows 10 laptop (with a 2.4 Ghz internal wifi) clocked 28.6 MB/s download speed. However a week ago the wifi download speed was only 5.4MB/s. Although wifi upload speed is higher at 9.4MB/s.
Rebooting PC and Router do not help - download speed on wifi will not go above 5.4MB/s.
However, if I plug in the old HG633 router I get between 20MB/s and 25MB/s on wifi.
I have tried two different external USB wifi dongles with 2.4GHz and 5Ghz and the windows 10 laptop will not go above 5.4MB/s download with the Sagemcom.
According to the admin pages on each router, the phone line is rate is around 39MB/s with the Sagemcom and 37MB/s with the HG633. If I do a speed check over wired ethernet then I get around 35MB/s and so I conclude that there isn't a problem on the external line.
With my mobile phone (in the same location as the PC) I think I got a 35MB/s download wifi connection on 5GHz with the Sagemcom. I also have an ancient laptop (ex Vista) now running Linux and this is connecting happily with around 25MB/s download speed from either the HG633 or the Sagemcom on 2.4 GHz.
The problem is not affected by distance to the router.
I welcome any ideas of what might be restricting the windows 10 laptop's wifi download speed to only 5.4MB/s with the Sagemcom.
Hi, I received my new WiFi hub last week from TalkTalk, and received an email yesterday saying my phone/broadband had gone live. I've set my box up properly according to the instructions, only to be left with a constant flashing amber light for the past day. My device recognises the WiFi hub, and has a strong connection, but no internet is available. Could someone please help me out! Thank you
Hi
I'm having trouble connecting any 2.4 GHz device to my WiFi. All of our 5 GHz devices connect fine. For example: my Ring Doorbell Pro (5 GHz) is connected but the Chime (2.4 GHz) won't.
A WiFi analyser app seems to show the 2.4 GHz signal is working
Online LiveChat could not find an issue with the connection. I've booked an engineer visit but would rather not pay out if i don't have to.
Any ideas would be appreciated.
Hi,
Yesterday I accidentally pressed 'Best' rather than 'Reply' and it has closed the thread on my previous postings under this title.
Are you able to view the replies in that thread or do you wish me to copy them over?
An OpenReach engineer is due to call shortly today, after I had a telephone conversation with Joe from the Technical Dept yesterday evening.
Please any advice would be greatly appreciated after over a month of poor or no internet connection, I finally have that sorted. But the issue I'm now faced with is that my router during TalkTalk's Wi-Fi optimisation service run by TT remotly, is a pain in the backside it keeps swapping my WiFi channels. I manually set them to channels that I know work very well for me and they keep changing randomly. I have got a previous post opened although the replies seem to have stopped. The last message was in ref to wifi optimisation having being switched off.
So firstly I would just like confirmation Wi-Fi optimisation has been turned off from talktalk's domain and if it has been switched off correctly some assistance to why my router channels continue to keep on changing.
If this is going to continue to happen, I will buy and use a BT Home Hub 5A using Openwrt. As at least I can set the router as I want too.
Thanks
Hi,In January I had an Offer from Talktalk to extend my current Faster Fibre ( FTTC Broadband with boost) which was coming to an end. I declined but asked for and took out a new contract for Superfast Fibre with the lastest Wi-Fi Super Router Hub.
I've had my first bill and there is no reference to Superfast Fibre just the old Faster Fibre and I still have a speed boost which I thought that a 'Superfast Fibre Package' wouldn't need. I'm confused! Have I totally misunderstood the term Super fast? Do I still need the boost? or am I not on the correct tariff?
I'd be very grateful for some clarity.
Thanks
We live in a cottage with very thick walls. To distribute the wifi signal around the cottage
I have purchased and installed the BG wifi sockets. The set up is straight forward and works perfectly for 24 to 48 hours then the connection fails. Error either ip address error or just won't connect. Any ideas?
ails. Error either ip address error or just won't connect. Any ideas
Hi all
I have had this issue before and it fixed itself with a router swap.
Guess what... the issue is back. Downstream is 3-4 meg and upstream remains at its normal tested 7.
The internet connections says been up for 27 days and synced at 40 down.
Router now plugged in to test socket and no difference.
Testing completed with a wired connection and WiFi disabled on the router.
ping is 30ms and jitter 300ms
Any suggestions as telephone support say there is no fault to the service.
Thank you
Andrew
I paid my bill late and still cant access my internet even though its fully paid off...it states that my acc has been restricted when i have now paid to n full
Just like many I've seen in this community, I'm too having issues to connect to my work VPN since switching to TalkTalk. My router is the FAST 5364.
To make it even more complicated, my wife also can't connect to her work VPN, and she works in a totally different company, using a totally different client software to connect.
I'm using OpenVPN (OpenSSL) to make the connection and once connected I should be able to use Amazon AWS services (ie: RDS, EC2, S3).
The connection looks to go through nicely, no error messages, nothing to note.
But when I try to reach an endpoint (ie: RDS - xxxx.rds.amazonaws.com) I got an error saying the network path couldn't be found.
I've had a chat with support just a few minutes ago and I was told TalkTalk no longer allows VPN connections, but they were not able to tell me when this change took place. It's mandatory for me to be able to work remotely, and without the VPN connection I just can't do it.
Any help, please?
PS: I've tried the DNS changes in the router as suggested on other posts, at no avail.
I contacted TalkTalk today about getting new a new Faster Fibre service. I was told that TalkTalk was not currently available in my area as my home is not connected to a TalkTalk exchange. After calling Openreach, I was told TalkTalk should be able to provide and that if they are having issues, they should contact Openreach. I called TalkTalk back and I was given the information below.
It seems the reason I can't get broadband from TalkTalk is because they have reached their quota in my area. Cynically, I wouldn't be surprised if I checked back in a few weeks after the sale ended and was told that I could get broadband now, just at a much higher price.
When I use the service checker I just get:
Upgraded to Fibre a month ago and download and upload speeds are worse than on fast broadband. Today download speed is 11795. In December on fast broadband it was 16600.
We did have problems with broadband well over 2 years ago but it had been really stable since. Sometimes not changing for over 30 days.
Hi,
Can anyone confirm the latest firmware version of HG-633 router?
I am only seeing a 2Mbps WiFi signal upstairs - when downstairs, I connect at a reliable 65Mbps
This is from an HG635 router
Is this normal ?
Is it worth upgrading to a new "HUB"?
Hi could someone be so kind and if possible do a line check on my fast fibre broadband, please as I went into my account and while I was there checking everything I noticed there was something saying that my broadband kept disconnecting so if someone can help I would be very much appreciated and thank you
