I was due a engineer visit on Monday between 1pm and 6pm they never arrived. I spoke to a agent at talk talk who promised they would be there by 7pm. (That's the first lie) Tuesday morning BT Openreach came to my house and dos the work. I then spoke to another agent to tell them the work was done and was promised that I would be online on the 25/02/2016. (Second lie) I then spoke to an other agent yesterday after getting a email saying go live was 1/3/2016. Who told me that they had passed it to the go live team who would contact me in 24 hours 10am today. And connect my service today (third lie). I do not need a engineer visit on the 1/3/2016 and all I need is for you to activate my service and Openreach to join 2 wires. That is what I was told by Openreach. Talk talk clearly do not give a dam about customer service and feel that lieing will shut me up. I have proof of every conversation up till now. And will have of this one so please do not lie to me and don't say your sorry as your not. All I want to know is 1. Why have I been lied too? 2 And why can you not grasp that the engineer has been out to do the work.
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Lies lies and more lies
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Still waiting on Superfast Fibre
I initially ordered super fibre broadband keeping my existing number and this was due to go live on 28th Jan. I was then told I couldnt switch from non fibe to Fibre and keep the same number. I was then told the original order had been cancelled. and I would have to reorder which I did. I lost out on the offer of £100 Love 2 shop vouchers because of this.
The new order was due to be installed on 3rd Feb. The engnerr arrived on that date and set everything up however told us there was an issue because the new line had been installed in the wrong box which had no capacity left for fibre however the box that was actually neareast to us did have plenty of space and he was going to put in a request for it to be transferred. We are still waiting for it to be transferred. We were told that it was due to be transferred on 23rd Feb. Guess what 23rd came and went and still no Fibre. I was offered £5 compensation which I refused but after beng transferred to 3 different departments I am still no further forward. Can anyone help please??
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Fibre speed halved
Hello,
Ive been having problems with my fibre since monday night. Monday consisted of contant disconnects and reconnects at the rate of about one every two minutes. This continued through to tuesday night, then around 8 oclock'ish connected and remained. Last night the download sat around 28-30mbps with 40 latency with the downstream line rate set at 31mbps. Tonight i noticed the downstream line rate is now set at 62mbps but the download remains at around 30-38mbps. Interleave depth is also through the roof
Upstream line rate (kbit/s):
19854
Downstream line rate (kbit/s):
61797
Upstream noise safety coefficient (dB):
6.7
Downstream noise safety coefficient (dB):
7.2
Upstream interleave depth:
505
Downstream interleave depth:
2657
Line standard:
VDSL2
Upstream line attenuation (dB):
3.4
Downstream line attenuation (dB):
4.7
Upstream output power (dBm):
-2.2
Downstream output power (dBm):
13.8
Channel type:
http://www.speedtest.net/my-result/5117574101
http://speedof.me/show.php?img=160225214937-7862.png
The download will nearly cap at 60 for the first third of the test then drop dramaticlly. This is the same for any speedtest, everytime.
This is using a cabled connection to pc, wifi disabled, router connected to the master socket. Enabling wifi and testing wifi devices yelds the same results.
Now i understand DLM will raise the line downstream rate as per stable connection over time. Im a little concerned how i now have a downstream of 62mb and still only achieving 30-38 mb, also the fact that the speed halves after the initial peak to the same rate at the same place everytime during speedtests. Downloading files i stablize around 3.7mb/s constant which would conclude the speedof.me test @ 30Mbps, approx the same speed i where getting with a downstream of 31mbps.
Also any reason known for the 24+ hrs of constant 2-3 minute dc's, area problem?
Regards
Dan
Quick edit; i would like to point out the connection has been fine prior to these dc/s almost constant 75mbps since install.
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Erratic Broadband speeds!!
Have noticed over the last week or so that Broadband speeds are fluctuating.
Have reset the Router several times but seems to have little effect.
Service had been stable for a long time prior to this......
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hg633 needs updating
i have put up with poor fibre speeds and dropping connectivity for long enough. please update or replace my hg633 router
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Lost some speed.
Hi I am on fiber large 75:
I usually run at 70 ish:
The past week or so I have dropped to 60 ish:
I have turned the router off for a hour or so e.t.c but still only pulling 60 ish:
Please check my line for me when you have the time.
Many Thanks Jamie.
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No wonder talktalk lost over 100k customers
I registered a complaint in November when I could actually access my account after joining talktalk (which was October I believe). There was steady progress up until 10th Dec when an open reach engineer was set to come but he never bothered coming... there was no updates as promised and I was given the run around. I've wasted countless HOURS speaking to about 30 people since becoming a customer. I opted to make a complaint after I'd had enough of beung asked the same stupid questions, just because your screen asks you to say/ask something common sense should come first! I made 3 appointments for an engineer to come and same story happened... no one called or came to my house. TRYING to make a I got to speak to a man called Sumit Upadhyay who assured me he would be the only one I'd now speak to and that he would book an open reach fibre engineer visit for 9th of February... and he did! And the engineer also came! He also was constantly in touch up until the day after the engineer came when was the last I've heard from him and he said he would call or get another f'in "expert" to call me.
Now I was adamant that the engineer was necessary as I'd been trying for about a year for one when I was with EE. This open reach engineer done all the tests under the sun and yes my line is getting the speed it's meant to be getting, and the speed going back to talktalk was only a few meg' off as expected but my speed is between 11 and 22 typically... as low as 9 and as high as 26 sometimes... 28-36 was what I signed up for and I've never seen my minimum never mind my maximum. I know my line through a wireless connection can reach upto 37 as it done so with EE for 5-6 months until a rapid decline which was due to a fault outside which got fixed... I presumed for over a year it was the same problem and wanted an engineer out to confirm it to which I've had an EE, talktalk & openreach engineer out who are educated men and are as baffled as I am when my line test when the man from openreach came. He suggested firewall settings being the problem as that is the problem with bt hubs sometimes, he was not familiar with the router and we looked at the settings of the router and didn't come across anything worth changing. The whole report got given to Sumit Upadhyay and he and his "expert" said that they would try and force the settings of the router... 2 weeks ago! I was asked by Sumit Upadhyay NOT to call and just to text the number and he would get back to me, I've sent 3 texts since then. I got fed up waiting so called yesterday and the option to say yes/no when the automated woman asks if it's the fault talktalk are already working on WASN'T THERE! So upon speaking to the cancellation department wanting and update and to have on record my cancellation options should i decide to cancel the woman said "our policy is if the fault is not fixed after 28 days you have the option to cancel with no early termination fees". I also wanted compensation for the slow service and poor customer service so I was to speak to a man... lets keep this part short and say he was a complete clown of a man but hey he's only working with the tools and policies in front of him... I used to work for BT I know what it's like! Anyway after being on hold for ages (as usual) he came back and said "I can only offer you £4 compensation" hahahaa brilliant. This is due to MY FAULT BEING ONLY 12 DAYS OLD AND NOW CLOSED! 1.it's not 12 days old... the woman clearly stated this on the phone as well as notes dating back to November... common sense? 2. WHO AND WHY IS THE FAULT CLOSED?! cause I never closed it or agreed it was resolved and there's been no confirmation sent to myself or even noted. I had an idea myself that may keep me from leaving not adding to the over 100 thousand customers that have left since those hacks. I suggested upgrading me to the fibre high package to see IF that would boost my speeds to the speeds I'm contracted obliged to get... I had slim hope I'd pull a fast one and get up to the 70 odd meg' max with that package. I then had to call the cancellation team and got hit with them most stuttery and then flamboyant clown about... upon suggesting that he turned into a sales agent and said you can't get that for free... i told him to shut up I'm not asking it for free I was wanting the upgrade for the price I'm already playing but this guy was on his period and high horse so I hung up the phone as my patience has been worn thin.
I'M FED UP SPEAKING AND BEING IN CONTACT WITH TALKTALK. I EXPECT TO SIGN UP AND PAY FOR THE SERVICE I SIGNED UP FOR. IF I NEED TO CALL IT SHOULD BE AN ISSUE QUICKLY RESOLVED NOT DRAGGING ON FOR MONTHS. I EXPECT TO BE TREATED DECENT AS I'VE BEEN AN ABSOLUTE LEGEND WITH THESE PEOPLE I'VE SPOKEN TO AND THE POLITENESS AS BEEN POURING OUT MY A**!
I've a nice formal letter here to send to talktalk head office and it'll be getting posted with my letter to EE. I have ground for massive compensation from them and after seeing how many people are having the same problems as I am then we're going to add to the 70 million bill talktalk has unless you stop taking the p*** and take us and your so called business seriously. OFCOM have put me in the direction of two organisations who act separately from OFCOM and act as the middle man to resolve problems of all kinds with all sorts of companies and unless I get a resolution to my problems with talktalk and EE because there's hours of calls logged to give me lots of beer money and give you more bad publicity.
I'll put the names of these two organisations below in comments should anyone else want them to deal with your issues should you want to claim against talktalk or any other corporation who think they're bigger than the people who fill their pockets.
Should anyone from talktalk want to comment you're more than welcome. Don't ask me any stupid questions or make any stupid requests like what kind of connection I'm using or change the channel... If I wanted a parrot I'd buy one.
My router is the famous HUAWEI HG633... I wonder if a ribena carton would be of better use
Now I was adamant that the engineer was necessary as I'd been trying for about a year for one when I was with EE. This open reach engineer done all the tests under the sun and yes my line is getting the speed it's meant to be getting, and the speed going back to talktalk was only a few meg' off as expected but my speed is between 11 and 22 typically... as low as 9 and as high as 26 sometimes... 28-36 was what I signed up for and I've never seen my minimum never mind my maximum. I know my line through a wireless connection can reach upto 37 as it done so with EE for 5-6 months until a rapid decline which was due to a fault outside which got fixed... I presumed for over a year it was the same problem and wanted an engineer out to confirm it to which I've had an EE, talktalk & openreach engineer out who are educated men and are as baffled as I am when my line test when the man from openreach came. He suggested firewall settings being the problem as that is the problem with bt hubs sometimes, he was not familiar with the router and we looked at the settings of the router and didn't come across anything worth changing. The whole report got given to Sumit Upadhyay and he and his "expert" said that they would try and force the settings of the router... 2 weeks ago! I was asked by Sumit Upadhyay NOT to call and just to text the number and he would get back to me, I've sent 3 texts since then. I got fed up waiting so called yesterday and the option to say yes/no when the automated woman asks if it's the fault talktalk are already working on WASN'T THERE! So upon speaking to the cancellation department wanting and update and to have on record my cancellation options should i decide to cancel the woman said "our policy is if the fault is not fixed after 28 days you have the option to cancel with no early termination fees". I also wanted compensation for the slow service and poor customer service so I was to speak to a man... lets keep this part short and say he was a complete clown of a man but hey he's only working with the tools and policies in front of him... I used to work for BT I know what it's like! Anyway after being on hold for ages (as usual) he came back and said "I can only offer you £4 compensation" hahahaa brilliant. This is due to MY FAULT BEING ONLY 12 DAYS OLD AND NOW CLOSED! 1.it's not 12 days old... the woman clearly stated this on the phone as well as notes dating back to November... common sense? 2. WHO AND WHY IS THE FAULT CLOSED?! cause I never closed it or agreed it was resolved and there's been no confirmation sent to myself or even noted. I had an idea myself that may keep me from leaving not adding to the over 100 thousand customers that have left since those hacks. I suggested upgrading me to the fibre high package to see IF that would boost my speeds to the speeds I'm contracted obliged to get... I had slim hope I'd pull a fast one and get up to the 70 odd meg' max with that package. I then had to call the cancellation team and got hit with them most stuttery and then flamboyant clown about... upon suggesting that he turned into a sales agent and said you can't get that for free... i told him to shut up I'm not asking it for free I was wanting the upgrade for the price I'm already playing but this guy was on his period and high horse so I hung up the phone as my patience has been worn thin.
I'M FED UP SPEAKING AND BEING IN CONTACT WITH TALKTALK. I EXPECT TO SIGN UP AND PAY FOR THE SERVICE I SIGNED UP FOR. IF I NEED TO CALL IT SHOULD BE AN ISSUE QUICKLY RESOLVED NOT DRAGGING ON FOR MONTHS. I EXPECT TO BE TREATED DECENT AS I'VE BEEN AN ABSOLUTE LEGEND WITH THESE PEOPLE I'VE SPOKEN TO AND THE POLITENESS AS BEEN POURING OUT MY A**!
I've a nice formal letter here to send to talktalk head office and it'll be getting posted with my letter to EE. I have ground for massive compensation from them and after seeing how many people are having the same problems as I am then we're going to add to the 70 million bill talktalk has unless you stop taking the p*** and take us and your so called business seriously. OFCOM have put me in the direction of two organisations who act separately from OFCOM and act as the middle man to resolve problems of all kinds with all sorts of companies and unless I get a resolution to my problems with talktalk and EE because there's hours of calls logged to give me lots of beer money and give you more bad publicity.
I'll put the names of these two organisations below in comments should anyone else want them to deal with your issues should you want to claim against talktalk or any other corporation who think they're bigger than the people who fill their pockets.
Should anyone from talktalk want to comment you're more than welcome. Don't ask me any stupid questions or make any stupid requests like what kind of connection I'm using or change the channel... If I wanted a parrot I'd buy one.
My router is the famous HUAWEI HG633... I wonder if a ribena carton would be of better use
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TalkTalk complete mess up getting reconnected. HELP!
Not sure if any TalkTalk staff can help me on here but I've tried speaking to people on the phone and I may as well have s conversation with a basket of fruit!
Here is the story. I have been a TalkTalk customer for many years but I was out of contract and decided to look around for a better deal. Using a Cashback offer I decided to switch to BT as it worked out cheaper over a 12 month period.
However, when it came to the day of switchover, nothing happened. I contacted BT and they said the order had completed but something had gone wrong so they would have to cancel the order and place a new one. At this point I told them just to cancel it and I would stay with TalkTalk.
BT agreed to cancel it but then the following day TalkTalk cancelled their service so my phone and broadband is now cut off completely.
I phoned TalkTalk to get reconnected but they said I had to wait 24-48 hours. I did this as they requested. They then said I would need to go through the new connections team to get everything sorted.
Firstly I am told I cannot have fibre broadband as it is not available at my property despite the fact I have had it for well over a year. Eventually she sorted this. She then asked for my email address which I gave her. She told me I couldn't use that email address as it was already registered to another customer. I explained that would be me but she just couldn't understand this so I gave up and she made me a talktalk.net email address.
She then asks for my phone number which I gave her. At this point she tells me I can't have my phone number anymore!!!! What the hell is going on?
I need my original phone number back I have hospital appointments due and that is my primary contact number!!
I apparently have a new connection on it's way but I have my doubts. The woman on the phone could hardly speak english and didn't understand any questions I was asking.
She kept on reffereing to Fibre Medium. I correctled her and said I asked for the Fibre Large package, she just said yes. I didn't even think "Fibre Medium" exists!
Is there anyone that can help with my situation. All I want is my Fibre Large connection back with my ORIGNAL phone number! Surely that can't be very difficult?
Thanks in advance,
Matt.
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Slow fibre wireless speeds.
We have been experiencing slow fibre speeds when connected wirelessly, the speed connection through an Ethernet cable is around 34-36 but our wireless speeds are half that amount. This had been going on for about 6 months. I was sent a new router I believe it's the super router. Any help would be greatly received, also I lose wireless connection when I'm leaving the main room of the house and upstairs so ten have to wait to reconnect.
We have
2 iPhones wireless
2 iPads wireless
2 Apple TVs wireless
Talk talk youview Ethernet cable connection
iMac Ethernet connection
These are not used all at the same time.
Thank you once again and hope to hear back with a resolution.
We have
2 iPhones wireless
2 iPads wireless
2 Apple TVs wireless
Talk talk youview Ethernet cable connection
iMac Ethernet connection
These are not used all at the same time.
Thank you once again and hope to hear back with a resolution.
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Large Fibre upgrade speed issues
Hey everyone,
Upgraded yesterday to large fibre from medium and the download speed hasnt really increased was getting about 37.5M on medium fibre but now on large fibre I'm geting abot 38.3 not really a good value increase for the extra cost.
The upload speed has gone from 1.7M to about 13M so a significant increase which I'd expect to see.
The link speed atm is sitting at 50507 kbits/s upload speed 14544kbits/s from router stats page
The download line speed was at 52000 then 51000 after a reboot it sits now at 50507kbit/s
tested directly at master socket with no other devices connected.
Using the speedtest.net website i get 8ms ping time,38.7Mbps down and 13.7Mbps up
http://www.speedtest.net/result/5118767487.png
I don't think it unreasonable to expect faster download speed???
Your views are welcome
Paul
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URGENT - Internet Keeps dropping
Hi,
We have fibre large, and have noticed an issue this morning with the connection dropping, so far its done it about 10 times, and appears to be directly related to receiving, making, and ending phone calls, each of those actions causes a drop in connectivity??!?!?! The phone line has also suffered this morning with calls sounding strange, whether this is related i'm not sure.
I need the internet for work, so this is not good news.
Can anyone take a look please and get this fixed?
Regards
Michael
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I cannot connect my fire stick with my router.
I have just moved from BT to talk talk, I have managed to connect all my devices apart from my fire stick. It says it is out of range even though the router is underneath the TV.
any ideas
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updating my HG633 for VPN problems
Hello,
I'm having problems connecing to VPN through TalkTalk using a HG633 router currently running the v.15t firmware.
I can confirm the VPN's working on the iPad as it connects to the VPN if i use my mobile as a hotspot via bluetooth.
Have Goggled and found a lot of people asking for this . Have phoned TalkTalk support who said they don't support VPN.
Thanks Very Much,
John
PS Have updated my profile with the phone number , is that all you need ?
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HG633 VPN problems - Requesting Firmware Upgrade
As noted by many other users on 1.15t there are VPN and wireless issues. I work from home for an overseas company the VPN is critically important for me.
Please push the updated firmware to my router. Tethering my phone for VPN is my only option until it works and an expensively frustrating one at that.
Cheers
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Setting up a TP-link AC750 VDSL router to my Talk Talk broadband
Have bought a new TPLink VDSL2 Modem Router as the Huawei 633 supplied by talk talk is not working and needs an engineer to update its firmware, earliest avail engineer is 20 days away. Purchased new modem/router and trying to set it up using its router access menu but when selecting TalkTalk VDSL to set up it won't connect. Anyone know how to do this manually?
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Line Speed not as promised
Hi there, had my service for 10 days now and the speed has been (as expected ) up and down during that period. However looks like it's now stuck at 23meg down where I should be nearer 37-39.
Upstream line rate (kbit/s):
1999
Downstream line rate (kbit/s):
23490
Upstream noise safety coefficient (dB):
6.2
Downstream noise safety coefficient (dB):
6
Upstream interleave depth:
43
Downstream interleave depth:
1365
Line standard:
VDSL2
Upstream line attenuation (dB):
3.7
Downstream line attenuation (dB):
24.1
Upstream output power (dBm):
3
Downstream output power (dBm):
13.1
Channel type:
Interleaved
Any help would be appreciated
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Am I entitled to a free upgrade to a dual band router?
I have a plus tv fibre account and wuld like to know if i'm entitled to a new dual band router?
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I would like to cancel my order.
We have changed our minds about your broadband package , simply because Sky is offering us a better deal for less money.
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Why does it take 3 weeks to get my fiber installed/upgraded from ADSL?
Hi, I placed an order for fiber large yesterday, it first said it would be upgraded on the 26th feb which is today but when I later checked the order, it changed to 7th of March which I first thought, one and a half week, that's not really that good but it's not too bad but now, when I just checked, it's meant to be the 15th March which is 3 weeks and that's way too long of a wait.
I'm a computer techy myself so I have been checking Openreach's website everyday since last August when I was notified by a call that fiber is going to be installed to my cabniet very soon and it updated yesterday and it said accepting orders so I instantly ordered fiber. If the cabniet is crowded with orders right now, can't the engineers just switch all the cables at the same time considering that they are wasting less time having to come back time and time again or if it's not overcrowded, there's no excuse for not being able to install it immediantly.
So my only question is, how can it take so long for fiber to be installed? 3 weeks is absoultely apalling so all I want to ask for is, can it be reschedualed so it can be installed within febuary as at first, I was tricked into thinking that it would be installed today then it got pushed back for only a week which is fine but then it's pushed back again for an extra 2 weeks so if it can't be installed within the next week or so, I will be leaving TalkTalk as even with a new order with BT, as I know it can be installed within 3 days.
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slow fiber, losing connection
Our medium Fiber has been problematic since day one. We were sent the modem and had problems and low speeds so we had a engineer come out to do a speed test recently.
we were told by your engineer that you were supposed to have fitted some sort of box to the line from the start? The engineer has done something to cause the loss of all but the internet channels. The on demand services are more often unavailable than working.
We will lose connection to the internet at least once a day needing the router to be reset.
We are supposed to be getting 32mbps speeds but tests show we are typically getting between 10 and 15mbps the ping is anything from 100ms to 679ms meaning its impossible to game online not that we can download anything.
Why is it so slow? Is there something missing? Has it been set up right?
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