I had phone line and fibre broadband (38MB download and 2MB upload) installed on 22/01/2016. When doing the speed test download 37MB and upload 1.98MB which is as it should be.
But when I download anything I only get download of 4.5MB maximum with cable, it has been like this since fibre was installed. I have used my laptop at other places and the speed is much higher.
Can anyone explain why this is happening, the speed test is fine but when downloading the maximum speed I get is 4.5MB.