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Why's my fibre slow

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Good afternoon all

Last week I changed from BT fibre to Talktalk fibre. Using BT's home hub 5 I was constantly getting a download speed of 36 - 38mps measured over wireless. My talktalk is supposed to give me the same speed, upto 38 mps, however after multiple tests I'm lucky if I'm getting 15 - 18mps. This isn't the service I signed up for, especially when in my household there can anywhere upto 8 devices using the connection at the same time.

Ideas anyone
Thanks in advance

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