Hello all,
I ordered my fibre broadband the 16th of January, and I went live the 4th of February, having to wait 19 days!!! When I went online the internet connection was working relatively well although not as fast as I thought it would be. 4 Days later, the 8th of february, I experienced droping out problems very annoying that prevented me from working. I called to support and we removed the wires and reconnected them and they said the line was fine and that I should wait 24h and see if it improved. The next day it was working again although not very good as I could not speak with my family through skype properly. The following day the 10th it basically stopped working, I could not even carry out a speed test and I had to connect with my mobile phone as its internet was faster. My GF called and they said they would send an engineer in 10 days!!! I found it unnaceptable and I called to ask about the cooling off period as I prefered to switch to a more relialible provider. I was connected with a technical manager and told me that if I do not allow them to resolve the problem I will be charged 420£ to end the contract. At the end he told me that he canceled the engineer visit because that could not be the problem and he had to study the possibility of sending another router or engineer or wharever, he is supposed to call me today. The internet is not working either today I have the router huawei 660 and I was wondering if someone went to the same problems and how they solved it. Secondly I would like to know if I can ask for a compensation for all the days withouth internet and the trouble caused. Also I would like to know if there is a way to calcel the contract freely due to the poor service received so far.
Thanks