I registered a complaint in November when I could actually access my account after joining talktalk (which was October I believe). There was steady progress up until 10th Dec when an open reach engineer was set to come but he never bothered coming... there was no updates as promised and I was given the run around. I've wasted countless HOURS speaking to about 30 people since becoming a customer. I opted to make a complaint after I'd had enough of beung asked the same stupid questions, just because your screen asks you to say/ask something common sense should come first! I made 3 appointments for an engineer to come and same story happened... no one called or came to my house. TRYING to make a I got to speak to a man called Sumit Upadhyay who assured me he would be the only one I'd now speak to and that he would book an open reach fibre engineer visit for 9th of February... and he did! And the engineer also came! He also was constantly in touch up until the day after the engineer came when was the last I've heard from him and he said he would call or get another f'in "expert" to call me.
Now I was adamant that the engineer was necessary as I'd been trying for about a year for one when I was with EE. This open reach engineer done all the tests under the sun and yes my line is getting the speed it's meant to be getting, and the speed going back to talktalk was only a few meg' off as expected but my speed is between 11 and 22 typically... as low as 9 and as high as 26 sometimes... 28-36 was what I signed up for and I've never seen my minimum never mind my maximum. I know my line through a wireless connection can reach upto 37 as it done so with EE for 5-6 months until a rapid decline which was due to a fault outside which got fixed... I presumed for over a year it was the same problem and wanted an engineer out to confirm it to which I've had an EE, talktalk & openreach engineer out who are educated men and are as baffled as I am when my line test when the man from openreach came. He suggested firewall settings being the problem as that is the problem with bt hubs sometimes, he was not familiar with the router and we looked at the settings of the router and didn't come across anything worth changing. The whole report got given to Sumit Upadhyay and he and his "expert" said that they would try and force the settings of the router... 2 weeks ago! I was asked by Sumit Upadhyay NOT to call and just to text the number and he would get back to me, I've sent 3 texts since then. I got fed up waiting so called yesterday and the option to say yes/no when the automated woman asks if it's the fault talktalk are already working on WASN'T THERE! So upon speaking to the cancellation department wanting and update and to have on record my cancellation options should i decide to cancel the woman said "our policy is if the fault is not fixed after 28 days you have the option to cancel with no early termination fees". I also wanted compensation for the slow service and poor customer service so I was to speak to a man... lets keep this part short and say he was a complete clown of a man but hey he's only working with the tools and policies in front of him... I used to work for BT I know what it's like! Anyway after being on hold for ages (as usual) he came back and said "I can only offer you £4 compensation" hahahaa brilliant. This is due to MY FAULT BEING ONLY 12 DAYS OLD AND NOW CLOSED! 1.it's not 12 days old... the woman clearly stated this on the phone as well as notes dating back to November... common sense? 2. WHO AND WHY IS THE FAULT CLOSED?! cause I never closed it or agreed it was resolved and there's been no confirmation sent to myself or even noted. I had an idea myself that may keep me from leaving not adding to the over 100 thousand customers that have left since those hacks. I suggested upgrading me to the fibre high package to see IF that would boost my speeds to the speeds I'm contracted obliged to get... I had slim hope I'd pull a fast one and get up to the 70 odd meg' max with that package. I then had to call the cancellation team and got hit with them most stuttery and then flamboyant clown about... upon suggesting that he turned into a sales agent and said you can't get that for free... i told him to shut up I'm not asking it for free I was wanting the upgrade for the price I'm already playing but this guy was on his period and high horse so I hung up the phone as my patience has been worn thin.
I'M FED UP SPEAKING AND BEING IN CONTACT WITH TALKTALK. I EXPECT TO SIGN UP AND PAY FOR THE SERVICE I SIGNED UP FOR. IF I NEED TO CALL IT SHOULD BE AN ISSUE QUICKLY RESOLVED NOT DRAGGING ON FOR MONTHS. I EXPECT TO BE TREATED DECENT AS I'VE BEEN AN ABSOLUTE LEGEND WITH THESE PEOPLE I'VE SPOKEN TO AND THE POLITENESS AS BEEN POURING OUT MY A**!
I've a nice formal letter here to send to talktalk head office and it'll be getting posted with my letter to EE. I have ground for massive compensation from them and after seeing how many people are having the same problems as I am then we're going to add to the 70 million bill talktalk has unless you stop taking the p*** and take us and your so called business seriously. OFCOM have put me in the direction of two organisations who act separately from OFCOM and act as the middle man to resolve problems of all kinds with all sorts of companies and unless I get a resolution to my problems with talktalk and EE because there's hours of calls logged to give me lots of beer money and give you more bad publicity.
I'll put the names of these two organisations below in comments should anyone else want them to deal with your issues should you want to claim against talktalk or any other corporation who think they're bigger than the people who fill their pockets.
Should anyone from talktalk want to comment you're more than welcome. Don't ask me any stupid questions or make any stupid requests like what kind of connection I'm using or change the channel... If I wanted a parrot I'd buy one.
My router is the famous HUAWEI HG633... I wonder if a ribena carton would be of better use
Now I was adamant that the engineer was necessary as I'd been trying for about a year for one when I was with EE. This open reach engineer done all the tests under the sun and yes my line is getting the speed it's meant to be getting, and the speed going back to talktalk was only a few meg' off as expected but my speed is between 11 and 22 typically... as low as 9 and as high as 26 sometimes... 28-36 was what I signed up for and I've never seen my minimum never mind my maximum. I know my line through a wireless connection can reach upto 37 as it done so with EE for 5-6 months until a rapid decline which was due to a fault outside which got fixed... I presumed for over a year it was the same problem and wanted an engineer out to confirm it to which I've had an EE, talktalk & openreach engineer out who are educated men and are as baffled as I am when my line test when the man from openreach came. He suggested firewall settings being the problem as that is the problem with bt hubs sometimes, he was not familiar with the router and we looked at the settings of the router and didn't come across anything worth changing. The whole report got given to Sumit Upadhyay and he and his "expert" said that they would try and force the settings of the router... 2 weeks ago! I was asked by Sumit Upadhyay NOT to call and just to text the number and he would get back to me, I've sent 3 texts since then. I got fed up waiting so called yesterday and the option to say yes/no when the automated woman asks if it's the fault talktalk are already working on WASN'T THERE! So upon speaking to the cancellation department wanting and update and to have on record my cancellation options should i decide to cancel the woman said "our policy is if the fault is not fixed after 28 days you have the option to cancel with no early termination fees". I also wanted compensation for the slow service and poor customer service so I was to speak to a man... lets keep this part short and say he was a complete clown of a man but hey he's only working with the tools and policies in front of him... I used to work for BT I know what it's like! Anyway after being on hold for ages (as usual) he came back and said "I can only offer you £4 compensation" hahahaa brilliant. This is due to MY FAULT BEING ONLY 12 DAYS OLD AND NOW CLOSED! 1.it's not 12 days old... the woman clearly stated this on the phone as well as notes dating back to November... common sense? 2. WHO AND WHY IS THE FAULT CLOSED?! cause I never closed it or agreed it was resolved and there's been no confirmation sent to myself or even noted. I had an idea myself that may keep me from leaving not adding to the over 100 thousand customers that have left since those hacks. I suggested upgrading me to the fibre high package to see IF that would boost my speeds to the speeds I'm contracted obliged to get... I had slim hope I'd pull a fast one and get up to the 70 odd meg' max with that package. I then had to call the cancellation team and got hit with them most stuttery and then flamboyant clown about... upon suggesting that he turned into a sales agent and said you can't get that for free... i told him to shut up I'm not asking it for free I was wanting the upgrade for the price I'm already playing but this guy was on his period and high horse so I hung up the phone as my patience has been worn thin.
I'M FED UP SPEAKING AND BEING IN CONTACT WITH TALKTALK. I EXPECT TO SIGN UP AND PAY FOR THE SERVICE I SIGNED UP FOR. IF I NEED TO CALL IT SHOULD BE AN ISSUE QUICKLY RESOLVED NOT DRAGGING ON FOR MONTHS. I EXPECT TO BE TREATED DECENT AS I'VE BEEN AN ABSOLUTE LEGEND WITH THESE PEOPLE I'VE SPOKEN TO AND THE POLITENESS AS BEEN POURING OUT MY A**!
I've a nice formal letter here to send to talktalk head office and it'll be getting posted with my letter to EE. I have ground for massive compensation from them and after seeing how many people are having the same problems as I am then we're going to add to the 70 million bill talktalk has unless you stop taking the p*** and take us and your so called business seriously. OFCOM have put me in the direction of two organisations who act separately from OFCOM and act as the middle man to resolve problems of all kinds with all sorts of companies and unless I get a resolution to my problems with talktalk and EE because there's hours of calls logged to give me lots of beer money and give you more bad publicity.
I'll put the names of these two organisations below in comments should anyone else want them to deal with your issues should you want to claim against talktalk or any other corporation who think they're bigger than the people who fill their pockets.
Should anyone from talktalk want to comment you're more than welcome. Don't ask me any stupid questions or make any stupid requests like what kind of connection I'm using or change the channel... If I wanted a parrot I'd buy one.
My router is the famous HUAWEI HG633... I wonder if a ribena carton would be of better use