Not sure if any TalkTalk staff can help me on here but I've tried speaking to people on the phone and I may as well have s conversation with a basket of fruit!
Here is the story. I have been a TalkTalk customer for many years but I was out of contract and decided to look around for a better deal. Using a Cashback offer I decided to switch to BT as it worked out cheaper over a 12 month period.
However, when it came to the day of switchover, nothing happened. I contacted BT and they said the order had completed but something had gone wrong so they would have to cancel the order and place a new one. At this point I told them just to cancel it and I would stay with TalkTalk.
BT agreed to cancel it but then the following day TalkTalk cancelled their service so my phone and broadband is now cut off completely.
I phoned TalkTalk to get reconnected but they said I had to wait 24-48 hours. I did this as they requested. They then said I would need to go through the new connections team to get everything sorted.
Firstly I am told I cannot have fibre broadband as it is not available at my property despite the fact I have had it for well over a year. Eventually she sorted this. She then asked for my email address which I gave her. She told me I couldn't use that email address as it was already registered to another customer. I explained that would be me but she just couldn't understand this so I gave up and she made me a talktalk.net email address.
She then asks for my phone number which I gave her. At this point she tells me I can't have my phone number anymore!!!! What the hell is going on?
I need my original phone number back I have hospital appointments due and that is my primary contact number!!
I apparently have a new connection on it's way but I have my doubts. The woman on the phone could hardly speak english and didn't understand any questions I was asking.
She kept on reffereing to Fibre Medium. I correctled her and said I asked for the Fibre Large package, she just said yes. I didn't even think "Fibre Medium" exists!
Is there anyone that can help with my situation. All I want is my Fibre Large connection back with my ORIGNAL phone number! Surely that can't be very difficult?
Thanks in advance,
Matt.