Our medium Fiber has been problematic since day one. We were sent the modem and had problems and low speeds so we had a engineer come out to do a speed test recently.
we were told by your engineer that you were supposed to have fitted some sort of box to the line from the start? The engineer has done something to cause the loss of all but the internet channels. The on demand services are more often unavailable than working.
We will lose connection to the internet at least once a day needing the router to be reset.
We are supposed to be getting 32mbps speeds but tests show we are typically getting between 10 and 15mbps the ping is anything from 100ms to 679ms meaning its impossible to game online not that we can download anything.
Why is it so slow? Is there something missing? Has it been set up right?