Hi,
Been with Talktalk for ages, and always been pretty happy with things.
Fibre became available in my area a few months ago, so I recently decided to upgrade to "Superpowered Fibre"
There was a deal available with TT, so I just upgraded, looking forward to new improved download speed etc.
I can't find my order confirmation letter, but have my confirmed go live date email- this doesn't confirm my estimated speeds?
Long story short- I only get 19meg, which turns out to be the maximum my line can handle.
I only found this out after doing some researchafter the fact (silly me) and BT describe my available service as being "faster broadband"
At no point do I recollect TT making this quite important fact known to me, and if they had, would i have upgraded from my old adsl 8ish meg service, especially when I read even the Government see superfast as being a minimum of 24meg....