For several months I have had an actual download speed of around 70mbs a few days ago I suffered repeated line sync drop outs. The DLM in the fibre cabinet then increased the download SNR to 9-10 db and my download speed dropped to 45mbs. The fault management system operatives went throgh their prescribed script and currnetly I am connected using the inferior HG633 router via a microfilter to the master socket, this has probably accounted for about 10mbs losses compared to my Bipac 8800AXL router not being used. I have had intermittant problems with my line over a long period and several historic line tests which according to Openreach engineers were OK. However on the last occasion an Openreach engineer visited he said that there were a very high number of HEC errors on the line, said that he would get a cherry picker out to look at the phone line from the pole accross the road to my house but ultimatel;y in line with BT Openreach traditions of service did nothing! There is absolutely nothing wrong with my home installation and as I have heard nothing from TalkTalk within the 48 hour period I am going to return my system to normal this afternoon. It is interesting that the latest serise of sync drops coincided with high winds which have abated a couple of days ago (and the sync drops have also abated). I watched the branch of the tree waving in the wind putting the line under sideways tension and rubbing against it and I am convinced this is the probable source of the problem. Can someone get Openreach to actually do something, get a cherry picker out and lop a branch or two off the tree?
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