I have been a talk talk customer for many years but about a month ago my husband decided to switch all our services to EE. Huge error as they don't have the excellent homesafe. So, I cancelled EE after a day and went back to talktalk for phone and fibre broadband large. Following a no-show from the open-reach engineer (irritating) I then got another engineer visit and he assured me averything was up and running.
The internet seems to work (albeit with buffering now and again). A week after the engineers visit I then logged onto My Account in order to set up the homesafe and received a message informing me it was only availbale to broadband customers. Really odd as my bill shows that I am on simply braodband with superpowered fibre large . When I called up to query I was told that my fibre seemed not to have been activated and to give them 48 hours to do so. It has now been well over 48 hours (not forgetting that it was set up over a week ago anyway) and still no activation and no one seems to know what to do about it).
I'm so frustrated but also cross as had I not logged on to my account to set up the homesafe I would never have known that the fibre was inactive and I'm pretty certain talktalk would never have let me know! Would still have collected my cash no doubt.
Any advice anyone?
Cheers