I ordered faster fibre and with a go live date of yesterday. Around midday we received the email saying we were live, and the status on my account says that I am now live. However, despite this when plugging in the router there is no internet, and it continually flashes amber.
I have tried all the various suggestions from other threads like switching to test socket, turning it off for 30 min, and resetting to no avail. When checking the service centre I noticed there seemed to be some issues and the router cannot be detected and I did a line check there and it returned a possible issue.
I contacted technical support yesterday late afternoon stating these issues but was assured in no uncertain terms that it would work after midnight. Despite this, as of writing this today, it still does not work.
The communication with Talktalk has been really unclear, and being without internet is causing considerable issues for both me and my partners work so we would like to have this resolved as quickly as possible. How can this be resolved, is it an issue with our line? Or confusion regarding which flat it should be activated for? (Edinburgh flats are notoriously confusing with dual numbering systems)
Many thanks,
Alex