Hi,
My Faster Fibre service was due to be activated over a week ago (28th Sept) but still I have no Internet. Due back to work next week so this is becoming urgent as I need Internet to work from home!
I have called customer service a few times and keep getting told it is waiting with Openreach to connect me and they are due to do it ‘tomorrow’ - but it never happens...
The phone line is working - sort of, I can dial out fine, but calling the number never rings on the landline.
The hub is connected to VDSL2 but never gets a WAN IP assigned, logs continuously report ‘The WAN DHCP client process has failed on Vlan 36’.
Any help speeding up resolution of this matter much appreciated.