sorry folks, another oddball situation.
My 'normal' broadband connection went away, even when trying the test socket (phone was fime), so I reported a fault and ended up with a fault reference number.
However further investigations showed that I must have done something wrong when first testing as I now find that I have fibre connection speeds with the test socket (but no connection using the master socket). Tried to phone support staff to provide the extra information - but all I can get is an automated system saying that talktalk will update me within 72 hrs. <sigh>.
So question 1. How can I get the additional information into your system?
Question 2. Any ideas as to the likely problems with the house wiring that means I can't get connected when using the master socket.
Cheers Terry