Hi,
In the recent weeks my internet speed has been dropping from its usual average of 65 download to around 10 in the evenings, sometimes as low as 1-2. This lasts for a few hours each day. This is not what I'm paying for and is unusable for my work, for which I'm having to resort to a mobile hotspot connection, whilst others in the household are unable to stream tv or play games.
- This is an issue on a wired and wifi connection.
- I have used the service centre to carry out a line test, which shows no fault, but clearly there is one.
- I have run a wired ping when the connection is bad and pasted the results below.
- When the speeds are low there is also a high amount of packetloss, usually above 20%.
Any help on this would be much appreciated.
Edit: Just want to add that the issues gone over in this thread match up to what I'm experiencing: https://community.talktalk.co.uk/t5/Fibre-Broadband/Internet-slow-in-the-evening-7pm-11pm/td-p/2654266
Pinging google.co.uk [172.217.20.131] with 32 bytes of data:
Reply from 172.217.20.131: bytes=32 time=28ms TTL=117
Reply from 172.217.20.131: bytes=32 time=11ms TTL=117
Request timed out.
Reply from 172.217.20.131: bytes=32 time=8ms TTL=117
Ping statistics for 172.217.20.131:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 28ms, Average = 15ms
C:\Users\kully>tracert google.co.uk
Tracing route to google.co.uk [172.217.20.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
2 13 ms * 10 ms ae53-ner002.bre.as13285.net [78.144.1.15]
3 11 ms 11 ms 9 ms ae53-scr101.loh.as13285.net [78.144.1.14]
4 11 ms 11 ms 11 ms host-78-144-4-33.as13285.net [78.144.4.33]
5 12 ms 11 ms 11 ms 209.85.254.253
6 11 ms 11 ms 11 ms 172.253.69.59
7 11 ms 11 ms 10 ms muc11s10-in-f3.1e100.net [172.217.20.131]
Trace complete.